Customer Service Medical Coding

Tiffany Knight

***** * **** ***** **. Prairieville, Louisiana 70769

225-***-**** **********@*****.***

Objective:

Motivated and results-driven professional with a proven track record in operations management and customer service seeking a challenging position at your company. Leveraging a strong background in team leadership, inventory management, and exceptional customer service skills to contribute to the company's success.

Summary of Qualifications:

● Solid background in operations management, overseeing teams of various sizes and ensuring smooth day-to-day operations.

● Exceptional customer service skills with a focus on resolving issues promptly and fostering positive customer relationships.

● Proven ability to manage inventory, order supplies, and optimize processes for efficiency.

● Skilled in interviewing, training, and motivating team members to achieve peak performance.

● Current graduate of the Medical Coding Program at River Parishes Community College, demonstrating commitment to continuous learning and professional development. Baton Rouge General, Remote,Louisiana

Certified Coding Specialist

May 2024 - Present

● Detail-oriented and certified Medical Coding Specialist with experience in medical coding and billing, specializing in ICD-10, CPT, and HCPCS. Highly skilled in translating complex medical information into accurate and compliant codes, ensuring proper reimbursement, and minimizing claim rejections. Known for a strong commitment to accuracy, confidentiality, and adherence to HIPAA guidelines. Proficient in various Electronic Health Record (EHR) and Practice Management software. Circle K, Prairieville, Louisiana

Assistant Manager

Oct 2023 - Present

● Led a team of seven in daily operations, managing schedules, and overseeing tasks to ensure efficient store operations.

● Implemented effective inventory management strategies, reducing costs and improving overall efficiency.

● Successfully interviewed and trained new employees, contributing to a skilled and motivated workforce.

● Resolved customer complaints promptly, maintaining a high level of customer satisfaction.

Dutchtown Tigermart, Geismar, Louisiana

Night-Shift Manager

May 2017 – Oct 2023

● Managed nightly operations for a team of six, including task list management and scheduling.

● Played a key role in resolving customer complaints and ensuring a positive customer experience.

● Conducted interviews and training sessions for new employees, fostering a collaborative team environment.

Wal-Mart, Prairieville/College Drive, Louisiana

Cashier

Sept 2020 – May 2022

● Provided excellent customer service, handling transactions and addressing customer inquiries.

● Collaborated with team members to ensure smooth store operations. Rouses, Gonzales, Louisiana

Deli Manager

April 2019 – April 2021

● Managed daily tasks, team schedules, and operations for a team of seven, consistently meeting or exceeding performance targets.

● Received bonuses for effectively managing budgets and expenses. Wal-Mart Call Center, Louisiana

Customer Service Representative

August 2012- May 2017

● Customer Service: Provided exceptional service to Walmart customers, resolving inquiries and ensuring satisfaction.

● Product Knowledge: Demonstrated expertise in Walmart's products, services, and policies.

● Communication: Effectively communicated with customers, colleagues, and supervisors.

● Problem-Solving: Applied critical thinking to resolve customer issues promptly.

● Multitasking: Managed multiple tasks efficiently in a fast-paced environment.

● Adaptability: Quickly adapted to changes in procedures and technology.

● Attention to Detail: Maintained accuracy in recording customer information. Education:

River Parishes Community College

Medical Coding Program

Graduation 2024, 3.1 GPA

River Parishes Community College

HISET, August 2021

Certified Coding Specialist, 2025

Contact this candidate