Customer Service Front Desk
Resume:
Gladys Martinez Pineda
Peachtree corners GA 30092
************@*****.***
Objective
Bilingual and highly adaptable professional with one year of experience as a Front Desk Coordinator and Doctor’s Assistant. Eager to bring strong organizational, communication, and customer service skills to a new role while continuing to grow and learn in a dynamic work environment.
Skills
• Bilingual (English and [Second Language])
• Strong communication and interpersonal skills
• Exceptional time management and organizational skills
• Proficient in office software (e.g., Microsoft Office, Google Suite)
• Ability to adapt quickly to new environments and tasks
• Customer service and patient interaction
• Scheduling and appointment coordination
• Multitasking in fast-paced environments
Professional Experience
Front Desk Coordinator
Magnolia medical clinic – [1235 Indian trail rd ]
[february 2024] – Present
• Greeted and assisted patients, visitors, and clients in a professional manner.
• Managed phone lines, scheduled appointments, and maintained patient records.
• Provided administrative support to ensure smooth office operations.
• Handled patient inquiries and concerns, ensuring a positive experience.
• Assisted with billing and insurance verification as needed. Doctor’s Assistant
[magnolia medical clinic ] – [1235 Indian trail rd]
[february, 2024] – Present
• Assisted in preparing patients for exams and medical procedures.
• Supported physicians with administrative tasks such as documentation and patient charting.
• Managed patient flow and ensured timely appointments.
• Provided translations for bilingual patients as necessary, ensuring clear communication between patients and medical staff.
Education
High School Diploma
[norcross high school ] – [norcross,ga]
Graduated: [2023]
Languages
• English (Fluent)
• [spanish] (Fluent)
References
Available upon request.
Let me know if you’d like to adjust or add any details!
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