Customer Service General Manager/package handler
Resume:
Regina Alvarado
Contact
Magna UT 84044
*********@*****.***
Objective
To obtain a challenging and rewarding warehouse position utilizing my skills and experience to contribute to a dynamic team. Education
Key Skills
Management
Work ethic
Time management
Communication
Problem-solving
Experience
Date
Amazon Warehouse• West valley UT
Date
General manager• Carl’s Jr
Date
FedEx
Package handler• Magna UT
Responsibility’s
Received, stored, and shipped inventory efficiently and accurately. 1. Restaurant Operations:
- Manage daily operations, ensuring efficiency and productivity.
- Maintain high standards of customer service, quality, and cleanliness.
- Implement and enforce company policies and procedures. 2. Leadership and Team Management:
- Supervise and train staff, including shift managers, team leaders, and crew members.
- Foster a positive work environment, promoting employee engagement and development.
- Conduct performance evaluations, provide feedback, and address performance issues.
3. Customer Service:
- Ensure exceptional customer experiences, resolving complaints promptly.
- Implement customer feedback and suggestions to improve services.
4. Sales and Revenue Growth:
- Analyze sales data, identifying opportunities to increase revenue.
- Develop and implement sales-building initiatives and promotions.
- Monitor and control labor costs to maintain profitability. 5. Inventory Management and Control:
- Manage inventory levels, ordering supplies, and minimizing waste.
- Implement inventory control procedures to prevent theft and loss. 6. Financial Management:
- Manage restaurant finances, including budgeting, forecasting, and P&L statements.
- Control expenses, optimizing profitability.
7. Marketing and Community Involvement:
- Participate in local marketing initiatives and promotional activities.
- Build relationships with the community, schools, and local organizations.
8. Health, Safety, and Security:
- Ensure compliance with health and safety regulations.
- Maintain a secure environment for customers and employees. 9. Compliance and Risk Management:
- Adhere to company policies, procedures, and regulatory requirements.
- Identify and mitigate potential risks and liabilities. 10. Training and Development:
- Stay up-to-date with company training programs and initiatives.
- Train and develop staff to enhance skills and knowledge.
*Additional Responsibilities:*
1. Recruiting and hiring staff.
2. Scheduling and labor management.
3. Maintaining restaurant cleanliness and maintenance. 4. Managing customer complaints and feedback.
5. Participating in regional and national meetings. 6. Implementing company-wide initiatives and programs. 7. Conducting regular inspections and audits.
8. Managing technology, including POS systems and inventory management software.
*Required Skills:*
1. 2+ years of experience in fast food management. 2. Strong leadership, communication, and interpersonal skills. 3. Proven track record of increasing sales and profitability. 4. Ability to work in a fast-paced environment.
5. Basic computer skills and knowledge of restaurant management software.
Communication
Ability to learn at a fast pace and connect with team to achieve goal. Leadership
Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.
References
Available upon request.
Contact this candidate