Customer Service Project Manager

Will P. Campbell

***************@*****.*** • 919-***-**** • Raleigh, NC 27615

Education

Appalachian State University, Boone, NC

Business Communication 2019-2021

Deans List

Work History

Objectives: Dynamic management professional seeking to leverage extensive project management, vendor coordination, problem solving, and communication skills in a challenging role while providing excellent customer service.

Lowes Building Supply - 9/2024-Current

Pro Desk Specialist maintaining a 250k+ monthly sales portfolio serving pro clientele maintain excellent customer service and account management skills utilize construction background to assist pro clients in various stages of project timelines exercise real time problem solving skills for customers face to face or over the phone communicate with vendors, suppliers, delivery teams, fulfillment and clients accordingly Night Owl National Contractors- Project Manager- (10/22-8/24

-Oversaw and operate up to 20 varying jobs of all natures of construction work including, multi-family and clubhouse renovations, monitor plumbing, mechanical, and electrical work in residential and light commercial facilities including work for Amazon, Pfizer, Greystar, Bluerock, and others.

-Initiate, schedule, communicate and coordinate all jobs, materials, and timelines with subcontractors, clients, and executives/investors.

-Maintain excellent relationships, customer service, and rapport across multiple clients and avenues

-Communication through emails, phone, text as well as updates for job information on Buildertrend. Job scopes ranged from 4,000 to 2m+ USD.

-Interact and coordinate with other project manager cohorts to establish and fulfill common goals.

-Maintain excellent condition of assigned fleet vehicle. Lennar Corporation - Construction Manager – (9/21-9/22) Oversaw and manage up to 25 vendors performing assigned tasks while adhering to strict deadlines

(typically 5-15 varying vendors completing a variety of tasks for different properties per day) in a fast-paced field environment; OSHA certified.

managed over 20+ homes at a time, totalling over 7m USD Manage level scheduling on BUILDPRO systems (digital data entry and scheduling program) Communicate concise deadlines and expectations of product quality to vendors. Communicate directly with clients and deliver the utmost customer service Direct communication with the main office to confirm critical dates such as CO (certificate of occupancy) closing dates, and all accompanying details. J and J Party Rentals – (2017-2021)

Responsible for executing orders and projects in areas concerning tent and event rentals specifically.

Communicated specifications and features of products and business processes to existing or potential customers, with the goal of closing a sale. Routinely worked with Microsoft Office and IntelliEvent software.

Relevant Skills:

Proficient in various construction scheduling softwares computer literacy

computer hardware knowledge

Excellent verbal and written communication skills

Proficient in Octa, Hyphen Solutions,Excel, Microsoft Office, Workday, Mondays

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