Quality Assurance Software

Neelam Patil

Technology Lead : (Salesforce Automation Testing)

Email: *******@*****.***

Ph #: 262-***-****

PROFESSIONAL SUMMARY:

● Over 8+ years of experience in both functional and automated software Quality Assurance Testing of client-server and web-based applications and Backend testing, Object oriented analysis design with in-depth understanding.

● Extensive Knowledge of Quality Assurance standards, methodologies and strategies with better understanding of Software Development Life Cycle (SDLC).

● Testing: Salesforce CRM – Testing, Web Application Testing.

● Good understanding of functional testing techniques such as decision making test, boundary value analysis test, equivalence test, end user testing.

● Experienced in SQA (Software Quality Assurance) including Manual and Automated testing with tools such as Selenium WebDriver/IDE, Cucumber, Robot Framework, HP Quick Test Professional and Junit/TestNG, Quality Center, JIRA, SOAP UI .

● Specialized in user requirement analysis, documenting test plans, execution of test cases to verify application functionality against business requirements, by using Selenium WebDriver, Cucumber, Robot Frameworks.

● Expert in performing Data driven & Keyword driven testing using Selenium WebDriver and Robot Framework, cucumber framework.

● Experience in creating Test Plans, writing and executing Test Cases, Manual Testing, and automated Test Execution.

● Extensive experience in GUI, Regression, Functional, Integration, System, User Acceptance (UAT), Sanity, Performance, Stress, Reliability, compatibility, Cross Browser, Security and Database Testing.

● Experience in Functional Testing, Data Driven Testing and Validating WSDL using SOAP UI tool.

● Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Task Scheduling.

● Experience in web user interface automation testing with Selenium WebDriver, java, Junit, Robot and TestNG frameworks .

● Knowledge in IVR and CTI testing.

● Solid knowledge in project building tool Maven, ANT . Good working experience in version control tool GIT and SVN .

● Experience in developing framework using Junit, TestNG and Page Object Model .

● Solid Knowledge in Object Oriented Programming Concept such as - Inheritance, Polymorphism, Abstraction, Encapsulation, Interface, Class, Abstract Class, Object, Static, non Static variables methods etc.

● Good knowledge in Web Service testing using SOAP UI, REST, PostMan.

● Expert using open source bug tracking tool JIRA, Quality Center,Xray, BugZilla, Qtest.

● Excellent experience in troubleshooting software applications for business functions in major areas of the business and enterprise-wide.

● Experience in Database Testing on RDBMS database like Oracle, SQL Server.

● Experienced using HP Application Life Cycle Management (ALM), Qtest, Silk Central and JIRA for global test management, bug tracking and reporting.

● Skilled in Functional Testing, Automated Testing, Documenting Test Results and logging/tracking defects.

● Sound knowledge on Object Oriented Programming (OOP) concept. Extensively used Java, Python for test case automation. Experience in implementing TDD and BDD.

● Understanding of web application communications and structure including HTTP, client/server interactions, and data access models.

● Excellent analytical and problem solving skills with ability to understand and analyze complex issues.

● Ability to adapt to new environments quickly, strong team player, good communication, good analytical and computation skills, enthusiastic learner, confident, sincere and committed.

● Good team player and also have ability to work independently in a time sensitive environment.

● Motivated self-starter with exceptional team building, leadership Project Management and interpersonal skills.

● Responsible for reporting daily status and progress of testing to the project team. TECHNICAL SKILLS:

Testing Tools Selenium IDE/WebDriver, Cucumber, Robot Framework, Junit, TestNG, Quality Center, SOAP,Rest,Qtest, Silk Center, XRAY

Languages C++, SQL, Core Java, Python,Javascript,PHP Web Technologies

CRM Technologies

Defect Tracking Tools

HTML, XML, Java script,PHP

Salesforce CRM

ClearQuest, BugZilla, Jira,SilkCenter, Qtest

Build Tools Ant, Maven

Database Oracle, MySQL, DB2, SYBASE

Operating System Windows Variants

PROFESSIONAL EXPERIENCE:

Technology Lead : Salesforce Automation Testing

Employer : Infosys Ltd.

February 2019-Present

Involved in Automation testing for Salesforce CRM application, third party interface applications . Manual and automation testing for IVR, chat and CTI automation. Role : Automation Test Engineer ( Selenium keyword driven framework) Responsibilities:

● Involved in Salesforce CRM Lighting Testing.

● Involved in UI & SFDC Testing .

● Integration Testing: Involved in SFDC and third-party Integration & Role based.

● API Testing using Insomnia REST Client tool.

● Coordinated with TDM team for gathering test data.

● Involved in maintaining test data.

● Responsibilities Include - Test Planning, Test Design, Execution, Defect Management, Test Closure and Status Reporting.

● Work on maintaining users, Profiles and roles for inside sales/service Team.

● Provided test estimates and efforts for stories.

● Co-ordinate with client QA Manager on the test progress and quality of deliverables.

● Provides status updates to the Leadership team at regular intervals.

● I Involved all validation between UI and Salesforce (i.e., field mapping etc.)

● Involved E2E functionalities with in SFDC environment.

● Given training on SFDC to team members.

● Given KT related to Use cases to the team member.

● Coordinate with the client on status & clarifications.

● Interacting with multiple teams and coordinating ensure test environments are available.

● Develop/Review of Technical documents include test cases, test reports and Defect Reports.

● Execute Test cases and maintain the execution summary. Environment: SAFT Framework,Cucumber framework, Selenium Webdriver, POM, Core Java, GitHub, Agile, Salesforce, Firebug, Firepath, XPath, Eclipse,Insomnia-Rest Client, Qtest, Hammer, Oracle, Windows scheduler.

Employer : Mitel, Milwaukee, WI

August 2018-February 2019

Involved in developing automation framework for contact center web-based application, which involves writing automation test cases for “live web chat” support where customer, agent and chatbot will interact with each other. Functional and automation testing for voice and email chat test scenarios, which includes test voice phone call and email interaction between customer and agent. Role: Quality Assurance Test Engineer

Responsibilities:

● Create and execute test cases, and scenarios in Silk Central Test Management Tool that will validate system performance according to specifications

● Develop and further maintain and improve our automation testing framework using Robot framework, Python, Pycharm and Selenium2library keywords.

● Worked in Agile environment, with an ability to accommodate and test the newly proposed changes at any point of time during the release.

● Evaluate and analyze Business Requirements, Functional Specification documents. ● Involved in running batch automation test cases on nightly basis automatically using windows scheduler tool . ● Used Selenium WebDriver for automating of Cross Browser Testing on IE, Firefox, Safari and Chrome. ● Used automated scripts and performed functionality testing during the various phases of the application development using Selenium2library .

● Handled the task of localization testing for live chat application.

● Gained product knowledge and attended various webinar.

● Prepared and validate automation Test scripts for the application using JavaScript language.

● Expanded knowledge of product through Regression testing of easy modules

● Used Firebug/Fire Path Add-on tools to identify the Object’s id, Name, Xpath, link in the application. ● Performed regression automation using Selenium2library keywords .

● Used JIRA, Salesforce for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.

● Perform all aspects of verification, including functional, regression, and system testing. ● Provide timely and transparent written status reports that highlight both successes and challenges. Environment: Robot Framework,PostMan Selenium libraries, Core Python, WebDriver, GitHub, Agile, Salesforce, Firebug, Firepath, XPath, PyCharm, Silk Central, JavaScript, Oracle, Windows scheduler. Employer : Magnus technology solutions inc, San Jose CA October 2014 – August 2018

Project created and maintained a web-based application that allowed the insured to log in and view the claims regarding their account. The users could appeal a selected claim, print a new insurance card or update their information. It was also used as an accident report tool that made the work of the support team easier since the users could give their written description of the accident for said medical visit. Role: Quality Analyst ( Salesforce Automation Engineer) Responsibilities:

● Prepared Test Plan, test Cases, Test scripts and Test Metrics for the application as well as for the database verification based on the functional requirements, portal redesigned and test specs.

● Worked in Agile environment, with an ability to accommodate and test the newly proposed changes at any point of time during the release.

● Evaluate and analyze Business Requirements, Functional Specification documents. ● Responsible for creating and maintaining automation acceptance test suite using Selenium and Cucumber . ● Developed and executed test plans, test cases and test matrices utilizing QA best practices and standards. ● Involved in designing and implementing of hybrid automation framework to be used with Selenium Web Driver .

● Proven success in establishment of agile test practices including acceptance test automation using Cucumber during acceptance test driven development methodology.

● Used Maven for building the Web Driver project. Integrated with Continuous Integration tools Jenkins for running test on nightly basis automatically.

● Prepared and validate automation Test scripts for the application using JavaScript language. ● Used Selenium WebDriver for automating of Cross Browser Testing on IE, Firefox, Safari and Chrome. ● Used automated scripts and performed functionality testing during the various phases of the application development using Selenium .

● Configured Continuous Integration environment, using Jenkins to kickoff daily builds and automation suites Jenkins,

● Maven and GitHub.

● Used Cucumber automated testing to test new and existing functionality.

● Handled the task of localization/Globalization testing for web and device portal with two junior team members for four languages. Coordinated UI Testing task with one junior team member ● Gained product knowledge and attended various QA training

● Expanded knowledge of product through Regression testing of easy modules

● Performed Automation for regression using Selenium Web Driver .

● Used Quality Center for bug tracking and reporting, also followed up with development team to verify bug fixes, and update bug status.

● Developed and executed SQL queries to verify the proper insertion, deletion and updates into the Oracle supporting tables and cubes.

● Prepared user documentation with screenshots for UAT (User Acceptance testing). Environment: Java, Selenium WebDriver, Cucumber, TestNG, Maven, Jenkins, SOAP UI, GitHub, Agile, Firebug, Firepath, XPath,JavaScript, Eclipse, Quality Center, Oracle, Windows. Employer: Talenserv Consulting Pvt., Ltd. Pune, MH, India Jun 2011 – Nov 2012

Role: Intern+Software Engineer

Responsibilities:

• Keep track of website visits, updating new content displays on websites.

• Modifying and extending open source applications like Eclipse, Code ignitor, Joomla.

• Testing and analyzing programming projects and reporting the same to the programming manager.

• Implemented, prepared, executed and installed support to assure quality system changes.

• Troubleshot problems with PHP and other web technologies.

• Designed, developed, coded, tested and debugged system requirements for the purpose of conversions and development projects.

• Perform Unit and functional Testing.

Environment: Windows XP, SQL Server 2005, Codeingniter Framework, Eclipse IDE, HTML, JavaScript, JQuery, AJAX, PHP

Education Details:

Master In Computer Application - Shivaji University, India (June 2012) Gold Medalist Bachelors In Computer Application - Shivaji University, India (June 2009)Gold Medalist

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