Field Service Technician, Freelance Marketing

KYLE MOONEY

Coats, NC ***** **********@*****.*** 407-***-****

Professional Summary

Experienced Service Technician with over 10 years in technical field service, specializing in network infrastructure, server rack installations, and point-of-sale (POS) systems. Proven track record of supporting large-scale convenience store chains such as MM Fowler and ReFuel. Adept in diagnosing, repairing, and optimizing complex systems with a focus on uptime, performance, and customer satisfaction. Certified in Gilbarco, Veeder-Root, and Franklin-Fueling systems, with additional expertise in software troubleshooting, networking, and project coordination.

Professional Experience

JF Petroleum Group - Raleigh, NC

November 2015 - April 2023

- Led network setup and server rack installations for high-profile convenience store chains, including MM Fowler and ReFuel.

- Installed and supported POS systems and back-office networks.

- Diagnosed and resolved network and equipment issues.

- Streamlined troubleshooting to improve resolution time.

- Assisted with Passport installations and upgrades.

- Trained customers on system operations.

- Executed rollouts and retrofits across multiple locations. UberEATS - Orlando, FL

April 2023 - June 2024

- Maintained a 100% customer satisfaction rate and 98% on-time delivery rate.

- Optimized routes and handled high delivery volumes.

- Communicated effectively with customers.

Service Technician

Uber Eats Delivery Driver

Greedo Tech - Remote

June 2024 - Present

- Managed social content and ad campaigns.

- Fostered community engagement.

- Increased online presence and following.

Education

High School Diploma

Lake Mary High School - Lake Mary, FL

August 2012 - June 2015

Technical Skills

- Network Infrastructure & Server Rack Installations

- POS Systems (Gilbarco Passport)

- Software & Hardware Troubleshooting

- Field Service Operations

- Project & Workflow Management

- Salesforce Field Service

- Electrical Wiring & Plumbing Support

- Customer Training & Support

- Diagnostic Evaluation & Repair

- Technical Documentation

Certifications

- Gilbarco Passport

- Gilbarco Dispenser

- Franklin-Fueling

- Veeder-Root

- Commander

Marketing and Social Media Manager

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