Insurance Adjuster Customer Service

Spencer Bass

904-***-**** ********@*****.*** Jacksonville, FL

Insurance Adjuster Quick Learner Team-Oriented Leader

Motivated and adaptable professional with a strong background in customer service, relationship management, and problem-solving, now transitioning into the insurance industry. Recently licensed as a 620 – All Lines Insurance Adjuster (Nov 2024) and eager to bring my strong communication skills, analytical mindset, and leadership experience to a dynamic team. Known for learning quickly, collaborating effectively, and stepping into leadership roles when needed.

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Professional Experience

Customer Success Manager

Meridian Waste – Jacksonville, FL

March 2020 – Present

- Managed complex client relationships and served as the primary point of contact for key accounts, ensuring satisfaction and timely resolution of issues.

- Demonstrated leadership by guiding team members and coordinating cross-functional efforts across operations, logistics, and customer support.

- Created customized success plans and monitored performance data to drive improvements—skills transferable to insurance claim assessments and evaluations.

- Recognized for adaptability, learning new systems and processes quickly to handle evolving customer needs.

- Maintained a high client retention rate through strong communication, problem-solving, and stakeholder alignment.

Strategic Business Analyst

Tee Trucking, LLC – Jacksonville, FL

May 2018 – February 2020

- Analyzed customer and operational data to identify service gaps—parallels the investigative mindset required in insurance adjusting.

- Collaborated across departments to streamline issue resolution and improve service delivery by 30%.

- Took ownership of high-impact initiatives, showcasing leadership and ability to manage competing priorities.

Client Services Analyst

Merrill Lynch (Bank of America) – Jacksonville, FL

June 2016 – April 2018

- Handled sensitive client inquiries with discretion, a valuable asset in handling claims and policyholder communication.

- Maintained 95%+ satisfaction scores while ensuring compliance with all protocols.

- Worked closely with internal teams to deliver timely and professional client support.

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Education & Licensing

Bachelor of Science in Engineering

Virginia College, Jacksonville, FL

Florida 620 – All Lines Insurance Adjuster License

Obtained: November 2024

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Core Skills & Strengths

- Quick Learner with Strong Analytical Skills

- Claims Investigation Support & Documentation

- Leadership & Team Collaboration

- Conflict Resolution & Client Communication

- Policy Interpretation (developing skillset)

- CRM & Reporting Tools (Salesforce, Microsoft Excel)

- Adaptability in Dynamic Environments

- Dependable, Organized, and Process-Driven

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