Systems Analyst Business

Alana Duhe

Mississippi ***********@*****.*** https://www.linkedin.com/in/alana-carlile-4a97a4217?

Experienced ERP Systems Analyst with 2 years of experience specializing in IFS Applications 10. Proficient in optimizing and implementing ERP solutions to drive business efficiency and support strategic objectives. Adept at user administration, process evolution, document management, managing system configurations, analyzing business requirements, and delivering solutions that align with organizational goals.

Education

James Madison High School

2020 Graduate

Experience

Systems Analyst Point Eight Power Inc. Belle Chasse, LA November’ 2023 – Present

Working for a Power Manufacturing company, providing IFS services and solutions to 250+ employees focused on writing Step by step documents customized to individual users and their individual departments, managing ticket queue, while assisting users troubleshooting any issues they may experience.

● Provided ongoing support and troubleshooting for IFS Applications, addressing user issues and testing solutions to ensure success.

●Developed training materials and conducted workshops for end-users, improving overall user adoption and satisfaction.

●Created company wide step by step documentation using ClickLearn Attain for all departments to assist users in their day-to-day process, minimizing process errors by 20%

●First point of contact supporting incoming tickets, assigning them to the correct location as needed, using Solar winds and ConnectWise.

Business Analyst Orion South Inc. Gretna, LA April’2022 – September’ 2023

Working for a holding company, providing IFS services, solutions, and implementation for over 500+ employees

●Implemented all (user information, permissions, customizations, and Lobby Elements) in upgrade from IFS 9 to IFS 10.

●Successfully Implemented a new (Company Site), Into IFS 10 to accommodate company expansion

●Monitor system performance and implement enhancements to improve functionality and user experience.

●Gather and document business requirements from stakeholders and translate them into functional specifications and system requirements

●Collaborate with development teams to customize IFS modules (Financials, Engineering, HR, Supply Chain, Manufacturing) based on business needs.

Skills

●In-depth knowledge of IFS ERP Applications

●User Training and support

●Excellent Communication

●Problem-Solving and Critical Thinking

●Technical Documentation

●Solution Testing

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