Customer Service Assistant Manager

PROFILE

A self-motivated, hard working individual from the food industry, who is looking for an

exciting career change.

EXPERIENCE

ASSISTANT MANAGER, ADELPHI DELI; GARDEN CITY, NY — 2010-2020 Prepared sandwiches and various meats and vegetables. Implemented excellent customer service by ensuring accurate delivery of items. Used safe food handling practices when preparing food items. Acted as manager in manager’s absence. OWNER, DANIEL’S COFFEE SHOP; NORTH BELMORE, NY — 2006–2008 Carefully took customer orders by phone and in person. Prepped, stored, rotated and stocked product. Routinely cleaned and maintained kitchen equipment and appliances. Resolved customer concerns in a positive and constructive manner. Inventory Control/ Ordering. Instructed staff on appropriately handling difficult and complicated sales/ situations. Interviewed job candidates and made staffing decisions. ASSISTANT MANAGER, BAGEL COURT CAFE; MINEOLA, NY — 2005-2010 Customer service, help customers locate product, how to prepare it, and cut any special cuts wanted. Highly organized, punctual, accurate, and pays close attention to details. Can work in a fast pace environment, prioritizes, and works under extreme pressure, heavy workload and deadlines. Communicate effectively with supervisors, co-workers, and clients.

EDUCATION

JOHN JAY COLLEGE OF CRIMINAL JUSTICE, NEW YORK, NY — BACHELOR OF INTERNATIONAL CRIMINAL JUSTICE, 2019

NASSAU COMMUNITY COLLEGE, GARDEN CITY, NY — ASSOCIATE OF CRIMINAL JUSTICE, 2005 — MINOR IN HUMAN RIGHTS

SKILLS

Fluency in Spanish.

REFERENCES

• Brian McCarthy - Owner of Adelphi Deli - 516-***-****

• Elizabeth Connolly - Professor at Nassau Community College - 516-***-**** 200 Second Street - Apt. 6 Mineola, NY 11501 516-***-**** *******@*****.*** JOSE L. ALVA NUNEZ

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