Case Management Mental Health
Resume:
CYNTHIA O’DONNELL
CATAWBA, VA 24070
********@*******.***
Trained Social Psychologist committed to providing the highest level of social and community treatment services to assist at-risk youth and disabled populations. Experienced in case management, interpretating laws, and training. Recognized for showing compassion and friendliness while implementing supervision plans. Able to effectively communicate with clients and families to educate them on procedures. Skilled at collaborating across departments and agencies to coordinate appropriate treatment programs and services. Multi-tasking professional with exceptional time management and conflict resolution skills.
EXPERIENCE
OCTOBER 2023 TO PRESENT
PSYCHOLOGY TECHNICIAN, DEPARTMENT OF VETERANS AFFAIRS
Responsible for administration of psychological and neuropsychological testing, evaluate and monitor the motivation and ability levels of patients in relation to procedures needed for evaluation and to modify the test to patient ability and presentation in collaboration with neuropsychologist. Develop treatment plans for Veterans. Administer standard measures including intelligence, memory, attention, language, visuospatial and executive functioning. Teach graduate and postgraduate students precise methods on hot to obtain accurate, reliable and valid data. Facilitate group counseling for a variety of topics, including Tobacco Cessation, Brief Alcohol Intervention, diabetes education and Weight Management. Referral management, Maternity Mental Health Screenings, and medication management.
JANUARY 16, 2023 – OCTOBER 2023
FAMILY ADVOCACY PROGRAM SITE COORDINATOR, MAGELLAN FEDERAL, CONTRACTOR FOR U.S. ARMY
Responsible for adherence to the organization’s strategic plan, mission, vision and values of Magellan Federal and United States Army as a contractor. Monitor and report on the status and progress of work and data from the Family Advocacy Program (FAP). Complete taskers, projects, and provide or arrange for specific administrative or technical training necessary. Maintain program and administrative reference material including DoD Instructions, Army Regulations, meeting minutes, and etcetera. Maintain a list of resources available to the soldiers and their families both on post and in the community. Prepares reports notating the trends, data and recommendations for the installation. Coordinate referrals when necessary. Work with FAP Manager to develop and define program services. Integrate with other military and civilian agencies to prepare program development. Liaise with government and non-government agencies to coordinate treatment services and enhancements to the FAP program. Maintain and create cases in DVAT and Army Community Services Staff Application. Complete mandatory and elective training in Intimate Partner Abuse, Child Abuse and Neglect and Problematic Sexual Behaviors in Children and Youth. Complete and implement training on substance abuse, cyber security, antiterrorism, suicide prevention and OPSEC awareness.
APRIL 16, 2018 – NOVEMBER 23, 2022
MASTER FAMILY SERVICE SPECIALIST, DSCYF
Responsible for adherence to all State, Department, Division and Community Services strategic plan, mission, vision, values, policies, procedures, business rules, and Reportable Event reporting requirements. Complete all work-related events in a timely manner. Always present myself in a professional manner. Required to complete a minimum of 40 hours of training to remain up to date on current practices. Interact with family, clients, community partners and court employees in a professional and ethical manner. Arrange for training of and delivery to team members, methods and techniques of team building, psychoeducation, empirical methods, and techniques to work with clients and families to reach their goals. Liaise with government and non-government organizations such as lawyers, mental health professionals and law enforcement. Provide direct nonclinical counseling to clients and families. Conduct interviews, assessments, and case management to identify and provide services for client and family strengths and needs. Provide referrals for needed services. Prepare documents for court and other justice involved agencies, keep accurate and complete notes on each interaction with client, service providers and families. Provide crisis intervention and maintain working relationships with community providers.
SEPTEMBER 2, 2015 – APRIL 13, 2018
OFFENDER SUPERVISION SPECIALIST, South Carolina Department of Probation, Parole and Pardon Services
Assist Probation and Parole Agents with non-sworn duties, monitor compliance of standard level offenders, monitor special conditions of supervision, monitor court activities and provide information to court, oversees preparation of forms and orders issued by the courts, non-filed related progress reports and community contacts, create, review and assist in collection of offender financial obligations, use technology in the management of standard level offenders, project a positive image, attend mandatory and elective trainings, conduct pre-parole investigations and manage Interstate Compact of Offenders and prepare transfers. Assist victim with providing statements for presentation to the Court and Parole Board.
MAY 2011 – APRIL 2015
BEHAVIORAL SPECIALIST, Center For Mental Health
Supervise clients throughout daily activities, provide a positive role model, and promote self-reliance, lead therapeutic group activities to increase socialization and encourage participation, document daily encounters and progress and maintain thorough and accurate documentation. Coordinate with stakeholders. Provide updates to parents, collaborate with parent and client to develop, and implement treatment plans. Provide psychosocial education to parents. Make referrals as necessary for care. Provide prevention, and treatment for intimate partner violence, sexual assault, child abuse and neglect.
EDUCATION
MAY 2011
BACHELOR OF SCIENCE IN SOCIAL PSYCHOLOGY, Park University
Graduate with honors, Cum Laude
Scheduled to graduate December 2024
MASTER OF SCIENCE IN FORENSIC PSYCHOLOGY, National University
CERTIFICATION
Victim Assistance Training Level 1
National Advocate Credentialing Pending
ACTIVITIES
Developed and Trained Personnel on Policy
MPACT Trainer (Assessment tool)
Reimagining Juvenile Justice Trainer
Recognized by Regional Manager DeVeber as part of the Community Services attendees on GVI (Group Violence Initiative) calls. "“I was impressed. Your comments show that you know your probationers well. You know the parents well. It was clear that you have a rapport with the kids and their parents. You represented us well during the meeting. Thank you for being informed, engaged and innovative as you contribute to this new initiative. These kids are tough, and it is clear to me that you are invested in your work, invested in their success and getting better outcomes for them.”
Received Third Quarter Outstanding Unit 2020
Member of Diversity and Inclusion Committee
Mentor for new employees
Assisted with Pre-Trial Supervision Cases
Motivational Interviewing Trainer
Volunteered for Job Fair Interview Panel
Volunteered to assist in the Covid-19 Shelter
Received kudo initiated from Superintendent Banks which then came from- Chief Bryant, Director Ciconte and RM Bruncsak as it relates to professional conduct at Ferris School for Boys when reporting for secure care shift.
Volunteer to work overtime monitoring GPS and in secure care facilities
Assist Contracts Unit in auditing contracted placements for Delaware Youth
Member of Policy Committee
Member of the Morale and Retention Committee
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