It Help Desk
Resume:
EDUCATION
BRUCE DANIELS
HELP DESK
CONTACT
**************@*****.***
Orlando, FL
www.linkedin.com/in/bruce-
daniels-4ab5b6289
SKILLS
Project Management
Salesforce CRM Proficiency
Troubleshooting & Diagnostics
Customer Support Excellence
Remote Assistance & User Guidance
System Documentation & Reporting
Problem-Solving Mindset
IFREC REAL ESTATE SCHOOL
Real Estate License SL3583848
2022-2023
2018-2019
IFREC REAL ESTATE SCHOOL
Home Inspection License HI-13202
English (Fluent)
Spanish (Intermediate)
LANGUAGES
WORK EXPERIENCE
REFERENCE
PROFILE
Resourceful and tech-savvy professional with a strong foundation in customer service, troubleshooting, and client support. Backed by 10+ years in technical fields including electrical systems, inspections, and residential consulting, with hands-on experience resolving complex issues and delivering client-focused solutions. Trained in Salesforce CRM and well-versed in digital platforms, system documentation, and remote user support. Seeking to bring strong problem-solving skills, technical aptitude, and a service-driven mindset to a Help Desk role.
*******.********@*****.***
Nichele Thompson
Phone:
Email :
Head Of Growth - Itzy Ritzy
**************@*****.***
Tierra Jenkins
Phone:
Email :
LPN
LENNAR 2024 - PRESENT
New Home Consultant
Horusscope Inc. 2020 to 2024
Certified Home Inspector
POWUR SOLOR 2018- 2024
Solar Sales Consultant
Provided first-line customer support and resolved client inquiries related to home features, contracts, and system walkthroughs. Used Salesforce CRM to manage client data, log interactions, and track follow-ups, ensuring timely resolution of issues.
Delivered tech-based presentations and guided clients through digital portals and builder tools, acting as a liaison between customers and internal teams.
Diagnosed property systems including electrical, HVAC, and plumbing with a focus on root-cause analysis and clear reporting — core skills in technical troubleshooting.
Documented detailed inspection reports using mobile software and provided live support during walkthroughs.
Responded to client concerns in real-time and explained complex system issues to non-technical clients in a clear, confident manner. Educated clients on solar system technologies, financing options, and platform tools, requiring a high level of product and technical knowledge.
Supported customers through installation issues, service escalations, and third-party platforms — functioning as a front-line support rep. Managed CRM entries, tracked lead activity, and troubleshot login and proposal tool issues on behalf of clients
GOOGLE IT SUPPORT SPECIALIZATION
2024
Credential ID A54HCT8FY343
Contact this candidate