Customer Service Administrative Assistant
Resume:
Sheleann Pinnock
Administrative Assistant
Waterbury, CT 06704
********@*****.***
Experience in fast paced environments demanding strong interpersonal and organizational skills; detailed oriented team
player with the ability to multi-task and the ability to provide optimal customer service. Knowledge of enrolling consumers in
QHPs and processing finances, experiences supervising new staff, and the ability to use basic office equipment. Confident
about verbal and written communication skills; detailed oriented; resourceful in completing projects. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Mass Health-Marlborough, MA
December 2022 to Present
• Assisting individuals and families gain access to health care services.
• Providing accurate and consistent information.
• Providing quality customer service and support.
• Reviewing members healthcare eligibility and RFI documents
• Researching members information and transfer calls to appropriate departments
• Practicing PII and HIPPA regulations
Business Owner and Operator
Pick Your Batter-Waterbury, CT
June 2021 to Present
• Manage all aspects of the business including sales, collaborations, business development, staff hiring, staff training,vendor management, social media and marketing..
• Conduct business process assessments, develop new processes for successful management and execution of menu items
• Prepare and complete orders for delivery and pick up Customer Service Representative (Work from Home)
Bob's Stores / Eastern Mountain Sports-Meriden, CT 2021 to March 2022
• Providing customers with an authentic customer service experience
• Resolving customers issues and concerns
• Execute department processes and procedures while meeting productivity goals.
• Receiving and inputting customer orders through our eCommerce channel.
• Responding to emails and chats in a timely manner
• Documenting calls and issues in system software's Customer Service Representative (Work From Home)
FTD Companies-Centerbrook, CT
2020 to 2021
• Maintains strong communication and computer skills
• Providing customer support and Retention
• Placing customer's orders via phone using system software's
• Resolving customer's issues and complaints
• Time management
Administrative Assistant
Porter Chester Institute-Waterbury, CT
2017 to 2019
* Provide administrative support to the Director of Education
* Proctor exams for prospective students
* Answer student and staff questions in a timely manner OR refer to appropriate persons in a timely manner
* Assist with maintaining files
* Assist with special events and activities
* Assist with Department mailings, correspondence and record keeping
* Maintain databases and other electronic records as assigned by the Director of Education.
* Processing student enrollments from start to finish Call Center Rep (CCR2) Escalations Lead
Faneuil Inc - Access Health CT Call Center-Bristol, CT 2016 to 2017
- Floor Support)
* Enrolling and dis-enrolling consumers in Qualified Health Plans
* Training and coaching new employees
* Training and experience CRM, Worker Portal, and Consumer Portal Enrollment Specialist
Access Health CT (AHCT)-Hartford, CT
2014 to 2016
Enrollment Specialist
* Enrolled and dis-enrolled consumers in Qualified Health Plans with worker portal and consumer portal systems
* Responsible for redeterminations and disenrollment of Medicaid through Access Health CT
* Overriding and fixing health insurance application errors through worker portal system
* Researched and corrected Form 1095-A errors
* Completed important projects before deadline
Administrative Assistant (Seasonal)
Cheshire Housing Authority-Cheshire, CT
2013 to 2014
* Maintained electronic file systems and paper files.
* Wrote reports and correspondence from dictation and handwritten notes.
* Organized files, developed spreadsheets, faxed reports and scanned documents.
* Created and maintained spreadsheets using advanced Excel functions and calculations Education
Bachelor's in Healthcare Administration
Ashford University - Clinton, IA
November 2008 to November 2013
Skills
• Data Entry
• Excel
• Executive Administrative
• Administrative Support
• Quickbooks
• Administrative Assistant
• Outlook
• Databases
• CRM Software
• Employee Orientation
• Event Planning
• Management
• Human Resources
• Social media management
• Sales
• Microsoft Office
• Leadership
• Customer service
• Filing (10+ years)
• Microsoft Excel
• SharePoint
• Microsoft Word
• Training & development
• Communication skills
• Time management
• Medical office experience
• Computer skills
• Organizational skills
• Microsoft Powerpoint
• Financial services
Certifications and Licenses
Certified Nursing Assistant (CNA)
Present
Driver's License
Food Handler Certification
Present
Passenger Endorsement
Assessments
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Call center customer service — Proficient
December 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Zumba Gold Instructor, CPR Certified
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