A Team Quality Analyst

RESUME

Jasdeep Singh Brar

Phone: +91-708******* (Mobile)

Email: *********@*******.***

PROFILE

An enthusiastic and dynamic employee seeking a challenging career with a dynamic and people focused organization that delivers my experience in a dynamic environment where innovation, education and sense of possession are valued and encouraged. Has Strong communication, analytical and problem solving skills. Looking for work sponsorship.

PERSONAL ATTRIBUTES AND QUALIFICATIONS

• Good time management

• Highly organized

• Strong problem solver

• Ability to work well in a team environment

• OH&S (Occupational Health and Safety), Sydney (Australia)

• Diploma in Business Administration, Sydney, Australia

• Passed Australian Law and Economics core subjects from University of Central Queensland, Sydney Australia

• Knowledge of Microsoft Word, PowerPoint, Outlook, Excel EMPLOYMENT HISTORY:

(1) Teleperformance D.I.B.S.- Mohali Punjab

From August 2023 - Present

Role: Backend Support and then promoted as Quality Analyst Duties:

• Monitoring Email Quality: Reviewing emails to ensure they align with company guidelines, tone, and professionalism.

• Compliance Checks: Verifying that emails adhere to legal and regulatory standards, such as data protection and privacy laws.

• Error Identification: Spotting grammatical errors, incorrect information, or formatting issues in email communications.

• Feedback and Training: Providing constructive feedback to employees and conducting training sessions to improve email quality.

• Customer Experience: Ensuring emails are clear, concise, and meet customer expectations for effective communication.

• Reporting: Documenting findings and trends to help improve overall email communication strategies.

• Maintaining and publishing Audits’ Dashboards regularly

• Calibration with Client every week

(2) Teleperformance D.I.B.S.- Mohali Punjab

From 25th July 2019 – 5th September 2022

Role: Advisor/Voice Chat Customer Representative

Duties:

• Documents problem and resolution accurately

• Follows established Procedures and process in resolving the issues

• Provides support to customers via Call, chat and email. • Creation of Service Request (SR)

• Correctly identifying case categorization and severity Definition

• Collection of relevant customer information • Resolving issues based on information available.

(3) A1 Hotel Group Pty Ltd. Rylstone, Australia

From 10 August 2013 - 10 June 2015

Role: Hotel Manager

Duties:

• planning maintenance work, events and room bookings • handling customer complaints and queries

• promoting and marketing the business

• ensuring compliance with health and safety legislation and licensing laws.

• maintaining statistical and financial record • recruiting, training and supervising staff

• managing budgets

• ensure events and conferences run smoothly • deal with contractors and suppliers

• carry out inspections of property and services • ensure security is effective

• set and achieve sales and profit targets

(4) Australian Turf Club, Sydney, Australia

From February 2008- June 2013

Role: Ticketing Executive

Duties:

• Support the Orchestra's ticketing services to more than 3,000 subscribers during peak periods, as well as single tickets for events.

• Deliver exceptional customer service to both internal and external customers, as well as ensuring excellent attention to detail on complex annual subscriptions.

• Ticketing Services (end-to-end)

• Customer service

• Data entry

• Processing payments

• Preparing reports

Contact this candidate