Xiomara Prince
Queen, NY *****
*******@*****.***
Well-organized and dependable Administrative Assistant with an Associate of Science in Business Administration and 15+ years of experience in performing various clerical and administrative tasks. Hardworking employee, well-versed in mail & telephone management, meeting and appointment scheduling, payroll, office inventory management, and schedule & itinerary organization. Equipped with excellent multitasking and organizational skills to ensure and swift completion of office tasks.
EXPERIENCE
4/10/23 – 2/12/24
Northwell Health
Pulmonary Medicine
Performs diversified clerical duties related to the operational needs of the office/department.
Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting and directing visitors; Answering telephones, taking messages, directing intercom pages; Scheduling appointments/meetings; Maintaining department/office files, record keeping, patient record filing; Taking meeting minutes; Collecting payments; Keeping inventory and ordering supplies for the department/office.
Performs related duties as required.
12/22 - 1/13/23
Memorial Sloan Kettering Cancer Center
Administrative Assistant – MSK Kids
Responsible for administrative duties to the Vice Chairman Attending - MSK Kids.
Provided clerical and administrative support by preparing purchase orders, organizing office documents, and coordinating staff meetings maximizing organizational efficiency of the department.
Collected copays and verified patient health insurance. Assisted in pre-authorizations for medications and medical procedures. Also responsible for requested medical records from outside institutions.
Increased client satisfaction by maintaining professional phone etiquette while attending to client inquiries using a multi-line telephone system to direct calls to appropriate departments.
Prepared/produced tracking mechanisms, documents including memos, correspondence, reports, presentations and manuals as required.
Experience with Microsoft Teams, Zoom and other virtual platforms.
10/2/17 - 4/29/22
Memorial Sloan Kettering Cancer Center
Office Coordinator – Psychiatry and Behavioral Department
Performed various clerical duties to contribute to the smooth operation of the department including the efficient scheduling of patients on an ongoing basis.
Answered assigned phone lines and directed calls to appropriate departments; utilized professional phone etiquette and procedures when receiving and making calls.
Provided cross-coverage within the network.
Participated in the mentorship program for new onboarding employees.
Assisted with the coordination of the ‘Psychotherapy Conference Series’ September 2019, and ‘Grand Rounds Series’ - May 2021.
Requested preauthorization from the insurance companies for medications not covered under the patient’s insurance.
Facilitated Peer to Peer phone calls for attendings.
11/1/04 - 9/29/17
Memorial Sloan Kettering Cancer Center
Cytology Accession Assistant – Pathology Department
Accurately measured, grossed, accession numbering on all specimen into the laboratory information system (Copath).
Responsible for making sure all specimens were accessioned and processed in a timely fashion.
Submitted outside cases and properly entered the correct accession number corresponding to the specimen in laboratory system.
Communicated with clinicians and nurse practitioners to verify all pertinent patient information was accurate.
Responded to all rush requests, from the clinicians and physician’s assistants in a timely manner.
Organized all assignments amongst accessioning team to ensure proper workflow.
Performed quality control by verifying accuracy of submitted information and identifying discrepancies.
Scheduled specimens pick up/drop off by utilizing the transport tracking system.
Scan pertinent patient information in laboratory information system.
Responsible for assuring all HIPAA and JACHO guidelines were always followed.
Assisted in the mentoring /onboarding of all new staff members.
Provided coverage for fellow staff members upon request.
6/19/00 - 10/29/2004
Memorial Sloan Kettering Cancer Center
Secretary- Volunteers Resources Department.
Responsible for administrative duties for the Director of the Volunteer Resources Department.
Accurately typed and proofread correspondence, memos, forms and manuals.
Maintained unit’s volunteer database and generated mass mailings.
Assisted with the logistics for the annual volunteer recognition event and education seminars.
Conducted initial orientation for prospective volunteers.
Arranged for educational interpreters as requested by various departments throughout MSKCC.
Responsible for ordering office supplies.
EDUCATION
York College - Billing and Coding Certificate
High School Diploma
LANGUAGES
Fluent in Spanish
SKILLS
Experience in Microsoft Teams, Zoom, Excel, Power Point, meeting scheduling, calendar management, travel reimbursement, onboarding, pre-authorizations and front desk support.