Customer Service Team Member
Resume:
Daniel Jennings
Spokane, WA *****
******.************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
General Labor
Express Employment Professionals-Spokane, WA
June 2024 to November 2024
Homeless shelter
Assuring the health and welfare of the homeless community Inbound Customer Service Representative
Amazon Fullfillment Center GEG1-Spokane, WA
September 2023 to April 2024
Learning Ambassador - Taught new employees how to do their job properly, as well as teaching safety tips to make sure they could efficiently do their job properly Stow - store individual items in to robotic pods to be displayed online in the worldwide inventory Pack - Packed all orders once they were complete to ensure customer satisfaction. Team Leader
Jack in the Box-Spokane, WA
March 2023 to September 2023
Maintain customer satisfaction and assist in executing proper order fulfillment while supervising between two and ten employees with proper experience in cash handling, working a fast food grill, and an industrial deep fryer
Assembler
Builders FirstSource-Spokane, WA
May 2022 to January 2023
• processed orders to their completion
• use of power tools and a variety of hand tools
• including: hammers, tape measure, nail gun, table saws
• use of computer blue prints to ensure accuracy of completion Team Member
McDonald's-Spokane, WA
January 2022 to February 2022
Cashier
Line Cook
Red Robin-Spokane, WA
October 2019 to December 2021
Assembler
Builders FirstSource-Spokane Valley, WA
June 2020 to February 2021
• Truss building/manufacturing
Sorter
Leadpoint LLC-Spokane County, WA
February 2020 to March 2020
Sort recyclables in to designated areas
Team Member
Burger King-Spokane, WA
August 2017 to April 2018
• Corrected issues in a timely manner to maintain productivity goals.
• Worked hard to learn all required tasks quickly and maximize performance.
• Processed all sales transactions accurately and in a timely fashion.
• Guaranteed positive customer experiences and resolved all customer complaints.
• Informed customers about all product lines and services offered by the company.
• Prevented store losses by utilizing awareness, attention to detail and integrity.
• Worked under strict deadlines and responded to service requests and emergency call-outs.
• Sought opportunities to up-sell and add-on additional merchandise.
• Kept the showroom clean and maintained neat, orderly product displays.
• Stocked and rotated inventory regularly.
• Held each team member accountable for achieving brand and performance goals.
• Confirmed that appropriate changes were made to resolve customers' problems.
• Recommended and helped customers select merchandise based on their needs.
• Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Maintenance
Jack-Spokane Valley, WA
April 2017 to August 2017
• Cleaned buildings and property daily while adhering to all sanitation requirements.
• Performed routine inspection and maintenance of equipment.
• Evaluated systems in use to uncover problems, complete maintenance and recommend solutions.
• Maintained available parts, tools and materials inventory to stay able to respond promptly to issues.
• Performed general maintenance on machinery and equipment to prevent malfunctions.
• Removed debris and other duties as assigned by the manager.
• Interacted with children and promoted good behavior through positive reinforcement methods.
• Applied paint to unfinished edges of plastic panels using a hand roller. Ride Operator/Customer Service/Game operator
Davis Amusements Cascadia-Portland, OR
July 2015 to October 2015
• Followed company regulations and rules promoting a safe environment for both travelers and employees.
• Hired and mentored all new employees while also demonstrating the best methods for servicing clients and guests.
• Contacted the appropriate supervisor regarding equipment malfunctions in an effort to avoid delays.
• Referred guests to local restaurants and recommended attractions in the area.
• Welcomed guests, provided answers to questions, and anticipated guests' service needs.
• Greeted all guests in a courteous and professional manner.
• Ensured that each trench had been properly graded according to specifications.
• Completed jobs operating carnival rides, games, and food concession stands on a regular basis with advanced skill.
Education
Associate's degree in Business Management
Colorado Technical University-Online - Remote
September 2024 to Present
Attending for my associates in business Administration GED in GED
Lower Columbia College - Longview, WA
December 2010 to March 2011
Skills
• cashier (Less than 1 year)
• Customer Service Skills (3 years)
• Food Service (Less than 1 year)
• Food Prep (2 years)
• Fast Food (1 year)
• Customer Service (4 years)
• Team Member (1 year)
• Assembly (2 years)
• Manufacturing (2 years)
• Warehouse Experience (5 years)
• Cleaning Experience (Less than 1 year)
• Packaging (2 years)
• Restaurant experience (2 years)
• Serving (1 year)
• Cash handling (2 years)
• Order Picking (Less than 1 year)
• POS (3 years)
• Microsoft Word (10+ years)
• Fabrication (2 years)
• Mechanical Knowledge (1 year)
• Shipping & Receiving (1 year)
• Blueprint Reading (1 year)
• Electrical Experience (1 year)
• Mechanic Experience (Less than 1 year)
• Hand tools (10+ years)
• Construction (3 years)
• Handyman (10+ years)
• Food safety (2 years)
• Heavy lifting (8 years)
• Sewing (10+ years)
• Power tools (10+ years)
• Carpentry (1 year)
• Pallet jack (10+ years)
• Soldering (Less than 1 year)
• Food production (4 years)
• Precision measuring instruments (10+ years)
• Facilities Maintenance (1 year)
• Drywall (Less than 1 year)
• Remodeling (1 year)
• Custodial experience (1 year)
• Detailing (Less than 1 year)
• Materials handling (10+ years)
• Computer literacy (3 years)
• Basic math (10+ years)
• Automotive repair (3 years)
• Landscape maintenance (10+ years)
• Trim carpentry (2 years)
• Frame carpentry (2 years)
• Lawn care (5 years)
• Roofing (2 years)
• Construction (3 years)
• Extraction (2 years)
• Micrometer (1 year)
• Painting
• Warehouse distribution
• Cooking
• Mowing
• Door Hanging
• Car Wash
• CNC
• Order Picker
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• Accounting
Awards
Skilled trade preparation
March 2020
Skilled trade preparation gave me my OSHA 10, adult and child two-year CPR card, scaffolding and basic knowledge of power and hand tools
Certifications and Licenses
CPR
March 2020 to March 2022
Adult/Child
OSHA 10
April 2020 to Present
ServSafe Food Handler
July 2021 to July 2023
Food Handler Certification
July 2021 to July 2023
Assessments
Business math — Proficient
September 2024
Using basic math to solve problems in a business context Full results: Proficient
Attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Food service fit: Crew member — Proficient
July 2021
Measures the traits that are important for successful food service crew members Full results: Proficient
Warehouse safety — Proficient
May 2024
Using safe practices in a warehouse setting
Full results: Proficient
Cooking skills: Basic food preparation — Proficient July 2021
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Basic mechanical knowledge — Proficient
July 2021
Understanding and applying mechanical concepts and processes Full results: Proficient
Work style: Reliability — Proficient
July 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Manufacturing fit — Proficient
April 2024
Measures the traits that are important for success in manufacturing roles Full results: Proficient
Workplace safety — Proficient
March 2021
Using safe practices at work
Full results: Proficient
Work style: Reliability — Proficient
July 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Forklift safety — Proficient
July 2021
Best practices and safety hazards in forklift operation Full results: Proficient
Basic maintenance and repair — Proficient
May 2024
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work motivation — Proficient
July 2021
Level of motivation and discipline applied toward work Full results: Proficient
Food service: Customer situations — Proficient
September 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Sales skills — Proficient
October 2024
Influencing and negotiating with customers
Full results: Proficient
Manufacturing skills — Proficient
October 2024
Monitoring systems, reading schematics, and using tools that are commonly found in a manufacturing setting
Full results: Proficient
Cleaner fit — Proficient
July 2024
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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