Customer Service Marketing Manager
Resume:
**********@*****.***
Houston, Tx **047
Experienced in customer service, face
to face crisis situations, leadership and
team management in high stress
situations. Management experience
with The Tax Queens LLC, scheduling
and expert in technology including
adobe and Microsoft software
including Microsoft word, excel and
more. Ability to work independently
and unsupervised in multiple positions
while completing goal in a timely
fashion.
PROFESSIONAL SUMMARY
SKILLS
Effective Communication
Critical Thinking
Complaint handling
Customer service excellence
Customer success management
Inbound call answering
Customer service Multitasking
Problem-solving
Attention to detail
Adaptability and flexibility
Microsoft windows and office
Decision-making
Active listening
Remote support
Desktop support
Problem-solving aptitude
Remote technical support
LACEY A. DOKES
CRISIS MANAGEMENT SUPPORT SPECIALIST
Phone Customer Support Agent
Photographer & Sales Specialist
Operations Marketing & Logistics
Manager
Marketing Manager & Tax Specialist
EXPERIENCE
Foundever with Turbo Tax
Jan 2025 – Present
Houston, Remote
Managed multiple tasks simultaneously while maintaining high quality standards of work.
•
Resolved escalated customer complaints in an efficient and professional manner.
•
Maintained professional demeanor at all times when interacting with customers over the phone or online platforms.
•
Assisted customers with account setup, order placement, billing questions and other technical issues.
•
Conversed with clients over phone and email to establish positive and lasting first impressions.
•
Demonstrated excellent customer service skills by promptly responding to inquiries and resolving customer issues.
•
Welcome Newborn
Jan 2023 – Jan 2024
US
Captured first special moments of newborns in hospital to cherish with family over the years
•
Professionally edit photos on adobe software to present to families and offer sales packages for priceless memories
•
Worked independently without supervision daily, scheduled new parents photography sessions throughout the day to photograph and present timeless sales packages.
•
• Edited and retouched images to meet client expectations. Created visually appealing compositions by utilizing natural and studio light, basic knowledge of photography for composition and eye for detail to highlight every memorable moment
•
Beefit Solutions
Jan 2020 – Jan 2022
US
Oversee distribution, inventory and brand social media marketing to spread awareness through captivating social campaigns
•
Managed distribution including scheduling deliveries, documenting inventory and optimize routes for deliveries
•
Communicated with clients to understand their expectations and requests for new product implementations
•
Worked with staff to implement new ideas and marketing strategies for business success
•
Input production cost, and product price into Excel sheet to verify profit outweighs production costs
•
The Tax Queens
Jan 2018 – Jan 2020
US
Customer service expert
Risk assessment
References available upon request
REFERENCES
Prepare and file state and local tax returns, showing accuracy and returning clients sharing accuracy and compliance with current state and federal laws
•
Schedule appointments with new and returning clients to prepare tax return and compile necessary documents for accurate filing
•
Use tax software and filing cabinet to keep clients personal information secure and organized
•
Worked independently without supervision of higher manager and answered questions of new and former client inquiries to ensure they would obtain highest refund possible
•
Bachelor of Interdisciplinary Studies
Graphic Design
EDUCATION
UNIVERSITY OF HOUSTON-DWTN
Jan 2022
Art Institute of Houston
Contact this candidate