Customer Service Call Center

Mittie E. McLeod

McDonough, Ga. ***** 678-***-**** ********@*****.***

Customer Service

~ Customer Service Excellence in Fast-Paced, Highly Demanding Environments ~

Results-focused professional exhibiting sound decision-making and process improvement skills. Flexible team player with the demonstrated ability to work independently, handle simultaneous tasks, and meet adherence and quality requirements—excellent research, written, and verbal communication skills. Trusted advisor and liaison practiced handling sensitive information with discretion, proven to learn new processes, and quickly thrived in challenging work environments.

Core Competencies

Recruit Client Relations Logistics Time Management Negotiations Customer Service Microsoft Office Suite Scheduling Sales Fleet Operations Transportation.

Professional Experience

Moes Concession Hampton, Ga /2022-Current

Recruiter/HR

Reports to the Manager and provides technical and administrative support. Demonstrate strong prioritization and organization skills, and complete tasks accurately and on time.

Locate qualified candidates within ATS

Screens candidate's application materials: cover letters, employment applications, resumes

Assists managers in opening a job requisition.

Interview candidates, and process onboarding paperwork.

TSYS McDonough, Ga 2016-2022

Customer Service/Call Center

Served as right-hand support while overseeing various initiatives. Arranged all components of complex policy processes travel advisor and managed heavy functions as a consumer representative. Ensured completed calendar management. Processed applications for credit line-maintained database to track usage, communicated with Underwriters managed meeting process, conference consumers with different departments via phone, and added travel notifications to accounts.

Assisted customers with many functions of their credit card.

Communicated with branch representatives on the status of approvals, declines, and secured credit cards.

Approved credit card applications: Increased credit limits.

Demonstrated strong interpersonal skills.

Staffing Connections (TSYS) McDonough, GA 2016-2016

Customer Service Representative (Citi)(Senior)

Assisted Postal Employees, United States Military, Government Employees

Adhered to policy concerning accounts, company, and client.

Demonstrated confidence in becoming a great access to the company through staffing.

Performed all tasks outlined as part of the requirements for the position.

Maintained a great work ethic to secure the position as a permanent employee.

Kelley-Mitchell Staffing Minneapolis, MN 2015-2016

Customer Service (Cargill/Dressings, Sauces, Oils)

Provided excellent customer service; solved customer complaints and resolved issues. Engaged customers ensuring an interactive and engaging experience. Prepared contracts and processed orders gathered information and all resources to complete orders. Provided first-line customer contact maintaining an understanding of policies and procedures. Served as backup for administrative assistants and receptionist. Assisted with processing and managing claims; processed and tracked all phone orders through the company distribution database.

Assisted with claims; tracked daily inventory checking for damaged products and shortages of products.

Communicated with the financial division and management regarding the delivery of orders and billing discrepancies.

Maintained a positive rapport with customers; followed up on issues/complaints to ensure retention.

Processed orders for on-call and pick-up orders using internal ordering systems; tracked all orders through the distribution.

Managed an aggressive work schedule consisting of daily sales contacts.

H & H Cleaning Services McDonough 2005-2015

Owner/Project Manager, /Service Delivery

Managed complex customer projects, researched customer account orders, and researched billing errors. Processed data entry and analyzed billing errors, referrals, and reconciliations. Focused heavily on outstanding customer service.

Team leader duties managing large projects and multi-level escalations.

Monitored customers’ requests daily to meet all required deadlines.

Point of contact for builders and account for all areas of business.

Researched various services to ensure 100% accuracy of all requests, correct billing, and pricing.

Managed fulfillment process for builder’s legacy and next-generation products and services; supported all account levels.

Interfaced with various teams to perform initial and post-order entry quality checks to ensure the effectiveness of process flows; consistently met and exceeded standards and expedited project intervals.

Utilized industry-standard applications to validate and assure the accuracy of the provisioning process.

Processed billing orders: utilized Qwest, Citrix database, and Tapestry systems for data entry to ensure 100% accuracy and validate customer invoices.

Education & Professional Training

Business Administration Program, Southern Crescent College, Griffin, Georgia

Professional Training: Business Writing Ethics in the Workplace Diversity & Inclusion

Professional Affiliations

Volunteer Henry County Hospice

Involved in several community organizations.

Contact this candidate