Service Representative Customer
Resume:
Camilla Harmon
Dependable Worker
Atlanta, GA ***44
***************@*****.***
Professional Summary
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Virtual Customer Service Representative
KellyConnect-Remote
September 2022 to November 2023
• Chatting with clients through digital communication
• Provide product information
• Manage customer complaints
Customer Service Representative
Conduent-Remote
July 2021 to May 2022
• Answering inbound calls from clients concerning their accounts
• Adhere to confidentiality requirements and laws to ensure information is disseminated only to authorized individuals
• Acknowledging and resolving customer complaints and difficult situations Call Center Representative
Rent to Own Services-Remote
October 2020 to April 2021
• Take calls from leads
• Read printed scripts
• Give customer’s information about program
• Transfer customers to highly trained credit specialist Customer Service Representative
Teleperformance-Remote
April 2020 to August 2020
• Maintained up-to-date knowledge of customer accounts
• Provided assistance to clients
• Explained products and benefits
• Answered phone and assisted customers with changes Customer Service Representative
CVS Health-Remote
May 2019 to February 2020
• Processes claim referrals, new claim handoffs, nurse reviews, complaints,grievance and appeals via target system
• Educates & assists providers on our self-service options. Assists providers with credentialing and re- credentialing and contracting questions and issues.
• customer audits. Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals. Call Center Representative
GEICO-Remote
December 2018 to April 2019
• Making sure that customers get the best service and information when helping them apply for insurance
• Anticipating customer needs and providing support before issues arise
• proactively suggesting accurate insurance plans based on their needs Customer Service Representative
The Cigna Group-Remote
August 2018 to December 2018
• responsible for managing day-to-day functioning of the MyMatrixx clinical department.
• Works closely with pharmacist staff to coordinate clinical interventions.
• Ensuring optimal client services, communicating with different departments, outreach to prescriber offices, participating in periodic meetings, helping with assignment of interventions, measuring and reporting outcomes.
Education
DIPLOMA
MACON COUNTY HIGH SCHOOL
May 2018
Skills
• Communication
• Teamwork
• Problem Solving
• Planning and Organizing
• Self-Management
• Time Management
• Cold calling
• Account Management
Contact this candidate