Los Angeles Customer Service

Mark Traylor

323-***-**** • ************@*****.*** • Los Angeles, CA 90029

SUMMARY OF SKILLS

●A customer service driven employee, with a track record of going above and beyond job expectations in order to satisfy customer needs

●Works well from written and verbal instructions, individually or as part of a team

●Well-equipped for fast-paced high demand environments due to solid multi-tasking and problem-solving skills

●Extensive experience working with diverse populations in high demand environments

●Significant experience building honest and trusting relationships with coworkers, clients, and residents

EMPLOYMENT HISTORY

Chrysalis works supervisor 2019-Present

Los Angeles, CA

●Perform daily vehicle inspection sheets ensuring vehicle is properly maintained and safe to operate.

●Document maintenance statistics daily to include graffiti tags addresses, trash bags retrieved and illegal dumping

●Report any accidents, incidents or injuries to supervisor immediately and provide written documentation for each incident

●Communicate and represent Chrysalis with customers, employees, stakeholders, business owners, property owners, residents, pedestrians with tact and diplomacy

●Safely operate maintenance pick-up (towing trailer), stake bed trucks and other machines

●Follow relevant safety regulations and state laws governing vehicle operation to ensure pedestrian and passenger safety

●Test vehicle equipment such as lights, brakes, horn, and oil levels for proper operation

●Maintain logs of working hours as well as vehicle service and repair status

●Maneuver trucks into loading and unloading positions, following signals from driver assistant

Weingart- DMH/DHS Monitor 2017-2019

Los Angeles, CA

●Provided clients with resources to aid in improving their mental health and self-sufficiency

●Monitored and reported damage, violations, unsafe conditions, and other residential concerns

●Maintained careful notes of all client interactions to ensure that all issues were addressed and requests were given to the appropriate parties

●Composed daily written reports and attended monthly meetings and trainings

Skid Row Housing Trust-Assistant Property Manager 2016-2017

Los Angeles, CA

●Performed property management duties such as rent collection and customer service

●Responsible for the completion of administrative duties such as filing and data management

●Knowledge of computers and tax codes

The Lamp-Peer Advocate 2015-2016

Los Angeles, CA

●Established trusting relationships with tenants and ensured that all needs were met in an efficient and thorough manner

●Assisted clients with securing resources such as housing and jobs based on their unique needs

Property Project Manager- United States Marine Corps 1998-2002

Richmond, VA

●Maintained property by investigating and resolving tenant complaints, enforcing rules of occupancy, and inspecting vacant units and completing repairs

●Secured property by contracting with security patrol service, establishing and enforcing precautionary policies and procedures, and responding to emergencies.

●Responded to and resolved tenant issues in a timely and efficient manner

EDUCATION and CERTIFICATIONS

Motor Officer’s School for Equipment Maintenance, Management, and Bookkeeping 1995

Fort Knox, KY

Management, Leadership, and Administration Procedures Certification 1992

Great Lakes, IL

United States Marine Corps 1988-2015

MCRD Paris Island, SC

Glenwood Military Academy 1984

Frankfurt, West Germany

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