Customer Service Delivery Driver
Resume:
Paul W. Bandy Jr.
***************@*****.***
Linkedin.com: Paul W. Bandy Jr.
PROFESSIONAL QUALIFICATIONS
CUSTOMER SERVICE
Able to tolerate complaint oriented calls
Demonstrate positive attitude
Adaptive to Change
Strong listening / comprehensive skills
Professional demeanor
Self Starter with the capacity to juggle multiple projects
Enjoy working in a fast paced environment where the customer comes first
Developed a reputation for excellent customer service by:
Acknowledging the customer’s presence and making eye contact
Greeting customers in a friendly manner, and giving them full attention
Taking time to answer a question
Placated irate customers by using exceptional listening abilities.
Effective problem solving skills with the ability to analyze problems and take the necessary steps to resolve them.
Demonstrated capability to follow up, ensuring customer satisfaction.
Ability to handle work-related stress and multiple priorities simultaneously
AUTOMOTIVE DEALERSHIP
Automotive warranty claims administrator for FCA/Chrysler
Ordered parts for all repairs, checked for available used and aftermarket parts when applicable and available.
Sold essential maintenance and repairs on vehicles.
Worked with insurance adjusters to establish agreed price on damaged vehicles.
Auto body advisor, service advisor, new car porter background.
Opened and closed Reynolds and Reynolds repair orders.
Wrote computer generated auto body estimates using ADP estimating software.
Thorough knowledge of automotive damage software and books to include Mitchell’s Crash books, Shoplink, and Photo Link.
GENERAL OFFICE
Cost out repair orders prior to closing using insurance adjuster and direct repair estimates.
Familiar with direct repair programs for State Farm and Citizens insurance companies.
Followed up on past due payment and supplement checks for repairs done on vehicles with insurance companies.
Excellent written and oral communication skills.
Computer proficiency in Windows and Microsoft programs.
MANAGEMENT
Supervised labor force of 6 workers.
Followed up on past due payment and supplement checks for repairs done on vehicles with insurance companies.
Administered quality control checks of employees’ work.
Accurately kept employee job time sheets.
Scheduled work for body shop and followed up on no show appointments.
DELIVERY DRIVER
Several years’delivery driver experience that includes driving stake and straight trucks.
The ability to drive hi-lo’s both stand up and sit down.
Possesses a valid chauffeur’s license with clean driving record
EMPLOYMENT HISTORY
Suburban CDJR of Troy 9/23-3/24
Delivery Driver
Chrysler, Dodge, Jeep, Ram of Southfield 2/18-9/22
Delivery Driver
Galeanna CDJR, Warren, Michigan 5/15-5/16
Delivery Driver
FCA Group/Astadia Centerline, Michigan 5/15-12/15
Warranty Claims Administrator
EDUCATION
I Car School Waterford, Michigan: Damage Analysis 1-4, Fundamentals of Collision Repair 1
Schoolcraft College-Liberal Arts Classes
John Glenn High School Westland, MI High School Diploma
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