Social Media Administrative Assistant
Resume:
NTUI
PATIENCE
**********@*****.***
SKILLS ● Microsoft Office proficient Multitasking
● Event Planning Communication
● CRM Booking system Problem-solving
● Social media management
EXPERIENCE
RECEPTIONIST 07/2022 –Present
The Lodge at Bryce Canyon - UTAH
● Welcome and check-in guests, making a warm and professional first impression
● Kindly and promptly address guest inquiries, requests, and concerns
● Provide information about hotel services, amenities, and local attractions
● Coordinate with other hotel departments to fulfill guest needs and requests
● Manage reservations, cancellations, and room assignments
● Answer and forward phone calls
● Process payments, handle cash, and maintain accurate records
● Maintain a tidy and organized front desk area
● Use hotel management software for check-ins, check-outs, and guest information
ADMINISTRATIVE ASSISTANT 04/2021 – 04/2022
C3 GLOBAL - Roanoke Rapide, NC
● Prepare, key in, edit and proofread correspondence, invoices, presentations, brochures, publications, reports and related material from machine dictation and handwritten copy
● Open and distribute incoming regular and electronic mail and other material and coordinate the flow of information internally and with other departments and organizations
● Schedule and confirm appointments and meetings of employer
● Order office supplies and maintain inventory
● Answer telephone and electronic enquiries and relay telephone calls and messages
● Set up and maintain manual and computerized information filing systems
● Determine and establish office procedures
● Greet visitors, ascertain nature of business and direct visitors to employer or appropriate person
● Record and prepare minutes of meetings
● Arrange travel schedules and make reservations
● May compile data, statistics and other information to support research activities
● May supervise and train office staff in procedures and in use of current software
● May organize conferences
MARKETING INTERN 03/2019 – 09/2019
Global Institute of Management and Economics - Dalian, China
● Promote market growth by generating product/service interest
● Generate reports on awareness initiatives
● Assisted Marketing Manager with PR activities including writing press releases and organizing events
● Conduct research on market demands, industry trends, and customer profiles
● Developed project plans with forecasts, estimates, and resource assignments
● Identify all project risks and make a plan to handle each one
● Create social media strategy in further brand acknowledgement
● Managed end-to-end project delivery
● Account for complete project lifecycle from inception to closure
● Prepare project documentation, deliverables, finances, resource allocations, and status
● Develop strategy and architecture for clients in alignment with business plans
● Manage expectations and note any estimated changes promptly
● Wrote press releases, newsletter articles, and email copy
● Report project issues to upper management
● Collaborate with participants to determine project timeline EDUCATION
AND
TRAINING
Global Institute of Management and Economics
Masters of Management - Dalian, China
Global Institute of Management and Economics
Bachelor of Management - Dalian, China
LANGUAGES ● English - Native
● French - Advanced
● Chinese - Intermediate
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