Customer Service Representative

April Rubio

********@*****.*** 682-***-**** Arlington, TX

SUMMARY

Seeking employment with 7 years of diverse experience in customer service, recruitment, and education. Proven ability to manage client interactions, streamline operations, and develop comprehensive onboarding programs. Skilled in communication, time management, and utilizing Microsoft Office tools to enhance productivity in remote settings. WORK EXPERIENCE

Sagility health Remote

Customer service 10/14/2024 - Jan 2025

• Delivered exceptional customer service by effectively addressing and resolving inquiries and issues, ensuring a high level of customer satisfaction and maintaining compliance with company policies and procedures. Animal Hospital and Clinic of Arlington Arlington, Texas Receptionist Jan 2024 - Apr 2024

• Managed front desk operations, including greeting clients, scheduling appointments, and handling phone inquiries to ensure efficient and welcoming service for all visitors at the Animal Hospital and Clinic of Arlington. Maximus Call Center California

Customer Service Representative Jul 2023 - Dec 2023

• Provided exceptional customer service by effectively managing and resolving customer inquiries and complaints, ensuring a high level of satisfaction and maintaining company standards. Paradigm Staffing Dallas, TX

Staffing Recruiter Jan 2022 - Apr 2023

• Developed and implemented comprehensive onboarding and orientation programs, ensuring a smooth transition and positive start for new employees.

• Created and monitored employee recognition programs, enhancing motivation and engagement within the workplace.

• Evaluated applicant credentials, conducted initial interviews, and performed pre-screening assessments to identify and recruit qualified candidates.

Odessa Candyland Academy

Teacher Mar 2016 - Feb 2021

• Developed and implemented age-appropriate educational activities and lesson plans to prepare 4–5-year-olds for school.

• Taught foundational reading and writing skills using engaging and interactive methods to facilitate early literacy.

• Assessed and monitored student progress, offering individualized support and regular feedback to enhance learning outcomes.

• Fostered open communication with parents and guardians to keep them informed about their child's development and progress.

Metro PCS T-Mobile

Customer Service Representative Feb 2018 - Apr 2019

• Delivered high-quality customer service by effectively managing inquiries and resolving billing, service plan, and device troubleshooting issues, consistently enhancing customer satisfaction.

• Managed high call volumes, processing 58-64 daily inbound calls and assisting customers with account issues, service plan selections, and device preferences, while maintaining accuracy and efficiency in transactions and records.

• Streamlined front desk operations and client check-in/check-out processes, improving daily operational flow and reporting performance metrics to supervisors for transparency. EDUCATION

Stone Coast Academy

High School Diploma

Miami, FL

SKILLS

Spanish • Clerical Support • Accounting • Bookkeeping • Refunding Payments • Contract Drafting • POS Inventory System Operation • POS Transactions • Administrative Procedures • Human Resources Department Processes • Promotions Programs • Customer Relations • Communications • Microsoft Word • Microsoft Excel • Curriculum Development • Autism Experience • Experience Working With Students • Behavior Management • Developmental Disabilities Experience • Organize Files • Phone Inquiries • Administrative Support • Multitasking • Time Management

• Order Placement • Payment Verification • Employee Timesheet Processing • Database Maintenance • Microsoft SharePoint • Organizing • Categorizing Data Employee • Communications Understanding • Customer Needs • Greeting Visitors

Contact this candidate