Customer Service Kennel Technician
Resume:
MELISSA HERNANDEZ
Operational Leader
Experience
March 2024 –Present
San Antonio Humane Society
Kennel Technician
Responsible for cleaning kennels
Feeding dogs Breakfast and dinner snacks in-between
Taking them for walks
Customer service
Cleaning up any mess they make
Taking them to clinic when needed
September 2022- August 2023
Supervisor • Park Operations • SeaWorld San Antonio
April 2016- September 2022
Assistant Supervisor • Park Operations • SeaWorld San Antonio
March 2012- April 2016
Leadership • Revenue & Finance • SeaWorld San Antonio
Responsible for managing multiple operational areas such as shows, rides and park quality areas.
Responsible for labor management, including but not limited to, establishing and maintaining line schedules, and monitoring labor.
Responsible for managing ambassador performance, ensuring appropriate ambassador training, providing formal and informal feedback on performance, and making recommendations related to progressive discipline.
Demonstrated ownership of assigned area through responsibility of area performance, acting with integrity and professionalism, following through on commitments and making educated decisions with a sense of urgency.
Education
Our Lady of the Lake University, San Antonio, TX
Liberal Studies
San Antonio College
Leadership Style and Objective
I would like to describe my leadership style as direct and leading by example. I enjoy delegating tasks and taking the lead on projects, but I also like to stay involved and inspire my team by showing that I’m working hands-on to help them too.
References
[Available upon request.]
3703 Wurzbach Road
San Antonio, TX 78238
**********@*******.***
Creativity
Leadership
Organization
Problem solving
Teamwork
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