Medical Records Los Angeles

Norma Mancilla

Bakersfield, CA ***** 323-***-**** *************@*****.***

Medical Office Assistant Certificate

Los Angeles Trade Technical College

High School Diploma

Manual Arts Senior High School

Professional Summary

Accomplished Medical Records Coordinator with 10+ years of experience and a proven track record at Eisner Pediatrics and Family Medical Center, enhancing records and management and ensuring HIPPA compliance. I am an expert in health information systems and bilingual communication, significantly improving patient confidentiality and services. Achieved a notable increase in data accuracy and efficiency, demonstrating exceptional organization and customer service skills.

Work History

Medical Records Coordinator 09/2021 to Present

Eisner Pediatric and Family Medical Center – Los Angeles, CA

Processed medical records from outside providers according to facilities according to facilities, state, and federal law.

Obtained necessary signatures on information releases to obtain medical and treatment records from other service providers.

Identify new methods to optimize medical record management.

Maintain accuracy, completeness, and security for medical records and health information.

Medical Records /Data Entry Clerk 07/2019 to 12/2019 and 12/2020 to 09/2021 MediQuest Staffing – MLK Community Hospital - Los Angeles, CA

Maintained strict confidentiality of sensitive client information, ensuring compliance with industry and company policies.

Complete data entry tasks with accuracy and efficiency

Organized, sorted, and checked input data against the original document.

Production of error-free reports

Audit Charts

Member Service Coordinator 03/2020 to 12/2020

Imperial Health Plan – Pasadena, CA

Managed high-volume switchboard, maintaining composure under pressure while providing exceptional communication and customer service.

Documented all calls and customer complaints using the call center CRM database.

Assisted in navigating the company website and placing online orders, improving overall user experience.

Enhanced satisfaction by promptly addressing concerns and providing accurate information.

Medical Records Coordinator 07/2016 to 04/2019

The Bella Vita – Pasadena, CA

Create/track weekly and monthly audit reports for inpatient and outpatient facilities.

Collaborate and communicate with the CEO, program director, and clinicians regarding any issues or concerns related to clinical notes.

Assist the billing department with daily census and analyze billing information for timely claims processing.

Provide EMR system (Clinic Tracker) training to staff.

Create new medical forms in the EMR system as necessary

Assisted as bilingual interpreter/translator (Spanish)

Skills

Medical Records Management

Medical Billing

Medical Referrals/Electronic (EMR)

HIPPA Compliance

Health Insurance

Patient Scheduling

Data Entry/Customer Service CRML software

Switchboard Operator

Organization/Detail oriented/ Communication

Bilingual Interpreter/ Translator (Spanish)

*Referrals upon request

Contact this candidate