Software Engineering Manager

Drew Curtis

SLC, Utah • 832-***-**** • ************@*****.*** • linkedin.com/in/drew-curtis

Engineering Leader

3+ Years Leading Teams 6+ Years Software Engineering (TypeScript, React, Node.js, AWS) WORK EXPERIENCE

OPENPHONE 05/2022 - 04/2025

ENGINEERING MANAGER

• Managed 6-12 engineers at a time, with 20+ total across two teams during a period of hypergrowth from 50 to 130 employees.

• Achieved an 80% increase in new user activation by partnering with product managers, designers, and engineers to drive the team roadmap. Fostered a customer-centric culture through data-driven experimentation.

• Created strategic vision that drove $3.5M+ in business impact and led partnership with other cross- functional teams, resulting in $3M ARR uplift and $540K+ in annual cost savings through new revenue streams and operational improvements.

• Coached engineers through growth plans to develop into senior, staff, and leadership roles.

• Conducted 100+ interviews for engineering and PMs, and led debriefs with recruiters. Evolved our hiring process, launching the frontend track and later refining interviews to improve signal and team alignment.

• Pioneered the company’s first AI initiatives, empowering the team to deliver call summaries and message suggestions that became our most celebrated customer features.

• Oversaw incident management for 50+ events, protecting engineers’ focus and facilitating systemic improvements, while setting the standard for other EMs to serve as incident commanders.

• Reduced customer-reported bugs by 60% by orchestrating cross-departmental collaboration and facilitating workflow improvements and internal tool launches.

• Co-led the onboarding buddy system, establishing a supportive culture for new hires before day one; now adopted by 60+ employees and elevating the organization-wide onboarding experience.

• Formed and led the Frontend Chapter to unify engineers across squads and establish coding standards. Drove projects like the migration from MUI to Vanilla Extract, reducing page load times by 800 ms.

SENIOR FRONTEND ENGINEER

• Strengthened onboarding fraud defenses by introducing geo-blocking, identity checks, and KYC for high-risk users. Blocked over 90% of bad actors and restored provider trust to prevent imminent service disruption.

• Led adoption of E2E testing across engineering, cutting pre-production defects by 25%, accelerating QA cycles, and increasing confidence in code deployments.

• Championed org-wide accessibility by upgrading design system components to meet modern standards and founding a cross-functional chapter to drive long-term quality. IDEACLOUD 08/2021 - 05/2022

LEAD SOFTWARE ENGINEER SALT LAKE CITY, UT

• Interviewed, managed, and mentored a team of 4 engineers building a React SPA. Established the foundation for team collaboration with git branching models and PR best practices.

• Partnered with the CEO and CTO to set product strategy, and led project planning and execution, ensuring the team delivered high-quality features on time.

• Architected and oversaw implementation of an analytics feature for internal and external stakeholders using AWS tools (CloudFront, S3, Lambda, QuickSight).

• Automated deployment pipelines with GitHub Actions, reducing manual deployment effort by over 75% and ensuring consistent, reliable releases.

• Decreased post-release defects by 60% by implementing UAT standards and establishing a dedicated staging environment.

• Set up SOC2 compliance structure, created an incident reporting system, and managed Google Analytics.

• Improved code quality and modularity by leading a system-wide refactor and setting best practices.

• Handled website hosting, DB management, and user authentication with Firebase and Route53. CORNERSTONE ONDEMAND 03/2019 - 08/2021

SOFTWARE ENGINEER SALT LAKE CITY, UT

• Worked alongside product managers and architects to scale a workflow engine platform to process 10K concurrent workflows in 14 minutes which was an 86% time improvement utilizing AWS auto-scaling to handle increased demand while saving costs.

• Built RESTful APIs and Lambdas to serve and process data for a custom state machine to handle large workflows using AWS tools such as SWF, RDS & SQS.

• Updated UI integration tests to be more robust which saved hours in the deployment process.

• Automated localization process which improved quality and the task time from hours to minutes.

• Led team scrum ceremonies and mentored new team members and interns through onboarding.

• AWS certifications: Developer Associate, Solutions Architect, Cloud Practitioner. GOLDMAN-SACHS & CO 04/2015 - 07/2018

LOAN OPERATIONS SENIOR ANALYST DALLAS, TX

• Automated remittance processes by developing Microsoft Excel Macros, saving over 10 hours per week and enabling operations to scale without additional headcount.

• Used AutoHotkey scripting language to automate manual tasks. Made floor wide impact by introducing this tool to over 100 coworkers through multiple presentations.

• Traveled to Japan and India for four months to train multiple teams. EDUCATION

Bachelor of Science in Accounting

BRIGHAM YOUNG UNIVERSITY Provo, UT

Advanced Software Engineering Immersive Program

HACK REACTOR

SKILLS

Frontend: Typescript, Javascript, React, State Management, Storybook, Vite, Turborepo, MUI, Vanilla Extract Backend: NodeJS, Express, C#, Xunit, .Net Core, AWS, GCP, PostgreSQL, MySQL, MongoDB, Elasticsearch, Redis Tools: Datadog, Splunk, Github Actions, Jenkins, Temporal, Docker, Linear, Jira, ClickUp, Vitest, Jest, Playwright, Selenium, Cypress, Mode, Launch Darkly, ETCD, Heap, Amplitude, Figma, Stripe, Vercel, Cloudflare

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