Customer Service Transaction Processing
Resume:
AUDREANA MAY
** **** ** *************, ******** *0620
**************@******.***
SUMMARY
Customer-focused and results-oriented professional with experience in customer service, transaction processing, and team collaboration. Proven ability to create positive shopping experiences, resolve conflicts effectively, and contribute to a cohesive team environment. Eager to leverage strong communication and interpersonal skills to excel in a dynamic retail setting, contributing to increased customer loyalty and sales growth.
Professional Qualities
Customer Service (Excellent Communication, Active Listening, Empathy)
Transaction Processing (Accurate, Efficient, proficiency using POS systems
Conflict Resolution (De-escalation, Problem-Solving, Negotiation).
Teamwork & Collaboration (Effective Communication, Shared Goals, Mutual Support)
Outstanding communication, problem solving, and decision-making ability
Exceptional time management and multitasking ability
Work Experience
January 2024- December 2025
Walmart Memphis, TN – Front End Team Associate
JOB DUTIES:
Provided exceptional customer service to a diverse customer base, ensuring a positive and efficient shopping experience for all.
Processed an average of 75 customer transactions per shift accurately and efficiently using POS systems, adhering to company policies and procedures and minimizing wait times.
Resolved customer inquiries and complaints effectively, demonstrating strong problem-solving and conflict resolution skills. Examples include:
Successfully de-escalated tense situations with dissatisfied customers, offering solutions such as price adjustments or alternative product recommendations.
Proactively addressed customer concerns regarding product availability, directing them to alternative locations or offering online ordering options.
Collaborated with team members to maintain a clean, organized, and welcoming front-end environment, contributing to a positive store image and enhancing the overall shopping experience.
Assisted in training new team members on POS system operation, customer service protocols, and store policies.
Consistently exceeded customer service expectations, resulting in positive customer feedback and recognition from management.
Support day-to-day service operations involving contact and coordination with clients, clinical managers and therapists, administrative and program staff, and the public.
June 2019-August 2020
Journeys Kidz, Orland Park, IL –Sales Associate
JOB DUTIES:
Provided personalized assistance to customers in selecting appropriate footwear and apparel based on their needs and preferences.
Maintained a strong understanding of current product inventory and promotions, effectively communicating these to customers to drive sales.
Consistently met or exceeded individual sales goals by 15%.
Assisted with visual merchandising and store displays to create an appealing and engaging shopping environment.
Addressed customer inquiries and resolved complaints in a professional and timely manner, ensuring customer satisfaction.
Actively participated in an orientation, in-service and on-the-job training program, designed to give cross section familiarity and intimate knowledge of program and service philosophies and the operating objectives of the agency, as well as working knowledge of a broad spectrum of professional career disciplines.
September 2020- May 2022
Help AT Home, Chicago, IL – Home Health Aid
JOB DUTIES:
Provided compassionate and personalized care to elderly clients in their homes, assisting with activities of daily living (ADLs) such as bathing, dressing, and meal preparation.
Administered medications according to prescribed schedules and documented accurately.
Monitored clients' vital signs and reported any changes or concerns to the supervising nurse.
Provided companionship and emotional support to clients, fostering a positive and supportive environment.
Assisted with light housekeeping duties to maintain a clean and safe living environment for clients.
Effectively communicated with clients, their families, and healthcare professionals to ensure coordinated care
Follow criteria defined by DCFS, DHS Child Care and the N.A.E.Y.C. Performance standards.
June 2018- August 2019
Greater Chicago Food Depository - Bridgeview, Bridgeview, IL – WIC Program Assistant
JOB DUTIES:
Provided compassionate and personalized care to elderly clients in their homes, assisting with activities of daily living (ADLs) such as bathing, dressing, and meal preparation.
Administered medications according to prescribed schedules and documented accurately.
Monitored clients' vital signs and reported any changes or concerns to the supervising nurse.
Provided companionship and emotional support to clients, fostering a positive and supportive environment.
Education
August 2023-September 2024
Tricoci University of Beauty Culture - Bridgeview, IL
- Cosmetology Program
Participated in a cosmetology program with a focus on braiding techniques and hair care, developing skills in cornrows, box braids, and extensions
References available upon request
Contact this candidate