Vice President Delivery

Anirudh Ghosh

Bengaluru, India *****.*******@*****.*** +919*********

LinkedIn: anirudh-ghosh-2179b68a

Professional Summary

Strategic leader with 17+ years of experience in project delivery, Agile execution, and operational excellence across BFSI, Telecom, Payments, and Publishing sectors. Proven ability to drive business transformation, optimize processes, and enhance stakeholder collaboration, ensuring scalable and profitable growth. Key Skills

Leadership & Strategic Execution

Agile Project & Delivery Management (Scrum, SAFe, Kanban)

Process Optimization & Risk Mitigation (Six Sigma, Kaizen)

Stakeholder & Vendor Management

Data-Driven Decision Making

Business & Digital Transformation

Professional Experience

Signzy Technologies Pvt Ltd – Bengaluru, India

Vice President - Delivery (Feb 2024 – Present)

● Led strategic delivery of digital KYC & compliance solutions, ensuring on-time, high-quality execution with high customer satisfaction

● Drove business growth (40% OM) through cross-sell/up-sell initiatives and strategic stakeholder management.

● Built and managed relationships with C-level executives, ensuring seamless client on boarding.

● Defined and optimized service delivery frameworks, aligning industry trends with customer needs.

● Led onshore & offshore Agile teams, embedding customer-centric values and cultural alignment.

● Owned scope management, change control, and risk mitigation, ensuring profitable growth and operational excellence.

● Clocked annual revenue of INR 70million increase of 56 % over the existing accounts from last year

Riskcovry – Bengaluru, India

Engineering Manager / Senior Manager - Partner Support & Engineering (Apr 2021 – Feb 2024)

● Promoted to Senior Manager in 2022 for transforming the support function into a revenue-generating unit, increasing partner retention by 10%.

● Reduced average handling time by 25%, enhancing customer satisfaction.

● Spearheaded Agile-driven product optimization, improving project efficiency by 12%. Innoviti Payment Solutions

Technical Account Manager (Mar 2020 – Apr 2021)

● Managed cross-functional teams and escalations, ensuring a 10% increase in system uptime and operational efficiency.

● Led vendor relationships and stakeholder engagement to improve digital payment processing.

Persistent Systems

Project Lead / Senior Team Lead (Nov 2014 – Mar 2020)

● Promoted to Project Lead in 2018 for leading high-impact delivery projects across BFSI, Telecom, and Payments.

● Directed multi-domain project execution, reducing delivery time by 20% through risk management and automation initiatives.

● Enhanced process efficiencies using Six Sigma methodologies. Cognizant Technology Solutions

Technical Lead (Apr 2011 – Nov 2014)

● Led release and deployment cycles in SIT, ST, and UAT environments.

● Implemented Agile best practices to enhance project delivery timelines. Amdocs Limited

Subject Matter Expert (Sep 2009 – Mar 2011)

● Specialized in Amdocs Product - APRM, gathering requirements for interface designs.

● Developed high-level and detailed design documents, and customized solutions for telecom clients.

● Successfully delivered complete APRM tool in record time for 3 customers Infosys (Contract Role)

Software Engineer (Aug 2008 – Mar 2009)

● Built and maintained critical infrastructure applications in UNIX.

● Improved service delivery through process automation. Datamatics Technologies Limited

Software Engineer (June 2007 – Aug 2008)

● Developed conversion engines and automated processes, improving defect count through Six Sigma methodologies.

Education

Executive MBA, Indian Institute of Management (IIM), Kolkata B.E. in Computer Science, (2007)

Certifications & Tools

● Agile & Scrum Mastery (SAFe, Kanban, Scrum)

● Six Sigma (Process Optimization)

● Tools: JIRA, Confluence, ServiceNow, Salesforce, Autosys, Nagios

● Scripting: Unix Shell, Perl, SQL

Awards & Recognitions

Persistent Systems: Promoted to Project Lead in 2018 Riskcovry: Promoted to Senior Manager in 2022

Persistent Hackathon Winner

Best Team Player – Persistent (2017-18)

Clientele & Industry Expertise

BFSI

CLS, HSBC, Barclays, Bank of Baroda, SBI Payments

Telecom

Amdocs APRM, Openwave

Payments

Amazon Payment Services, Innoviti POS Payments

Publishing

LexisNexis

Finance & Investment

Putnam

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