Customer Service Social Media
Resume:
CURRICULUM VITAE
RICHARD MAKWARA
PERSONAL INFORMATION
Name : Richard Makwara
Gender : Male
Date of Birth : 1974-06-12
Identity Number : 740**********
Marital status : Single
Residential Address : House 1799 Nyakelang Section
Matoks. 0812
Postal Address : P.O Box 507. Dwars River. 0812
Nationality : South African
Drivers Licence : Code 10
E-mail address : **********@*****.***
Contact numbers : 084-***-**** / 081-***-****
Skills : Good communicating skills.
: Works well in a team and individually, Microsoft Office
: Word, Excel; Power Point.
Language Proficiency : English; Afrikaans; Pedi Venda
and XiTsonga
ACADEMIC RECORDS
High School : Fedile
Grade : 12
Subjects : English
: Afrikaans
: Biology
: History
: Geography
TERTIARY QUALIFICATION
Name of Institution : Modjadji College of
Education
Field of Study : Senior Primary Teachers
Diploma
Subjects : School Management II
Didactics III
Teaching Practice
English Instructions
Northern Sotho III
English III
Biology III
History III
Year : 1994 to 1997
Employment History
Company : Cell C
Position : Call Canter Agent
Duties : Handling large volume of
Incoming Calls.
: Clarify and updating customers
And information.
: Ensure customers satisfaction based On Processes.
: Responding promptly to customer’s enquiries and complains within SLA.
: Keeping records of interactions; comments and Complains.
Duration : Sep 2003 to March 2005(promoted
to business support)
Company : Cell C
Position : Business Support Consultant/Back
Office.
Duties : Admin support to the call centre
: Resolving customers’ complaints via phone, Email and social media on SLA.
: Managing refunds; credit or exchange.
: Resolving customers queries/complaints via phone; email and social media
Duration : March 2005 to June 2016
Company : Japman Empowerment College
Position : Educator
Duties : Teaching Home Based Care Education:
: Preparing monthly schedule; moderating and assessing leaners.
: General administration
Period : March 2002 to August 2003
Company : Hahn and Hahn
Position : Consultant
Duties : Following and closing deals.
: Consulting with customer one on one
: Loading of debit orders on Acc Pac
Duration : Feb 2001 to Feb 2002
Company : Academy for Maths and Science
Position : Telemarketer
Duties : Selling school modules targeting
schools
: Doing follow ups with parents and
: Meeting daily/monthly targets
: General administration
Duration : Nov 1998 to Dec 2000
REFERENCES:
Contact Person : Miss Nikiwe Dlozi
Position : Former Supervisor
Contact : 084-***-****
Contact Person : Mr Japhta Mankwane
Position : Former Employer
Contact : 082-***-****
Contact Person : Mr Kamo Belebesi
Position : Former Supervisor
Contact : 084-***-****
Contact this candidate