Sales Manager Talent Acquisition
Resume:
Christopher Marshall
Results-driven Operations Professional eager to offer cross-functional leadership, management, & communication talents towards supporting an employer in achieving key performance objectives.
Tahlequah, OK
*****************@*****.***
EXPERIENCE
Arvest Bank, Kansas & Westville, OK — Regional Branch Sales Manager April 2024 – March 2025
● Upon my initial promotion, I maintained my responsibilities at the Jay branch until a new Branch Manager was appointed. Additionally, I contributed to his orientation and training process.
● Assigned once more to manage talent acquisition in another struggling branch with only two associates in Westville. I effectively staffed the branch and have maintained a full staff since July 2024.
● The Westville team is experiencing growth and development, showing notable improvements across all metrics after facing challenges with household losses and a downturn in consumer lending over the past two years. Westville exceeded its consumer lending target in 2024, achieving $365k against a goal of $360k.
● Kansas had a remarkable year in 2024, with a 2.38% increase in the number of households, bringing the total to 1,848. Furthermore, sales per household rose by .68%, reaching 4.207 SPHH. In addition, Kansas achieved over $875k in consumer lending against a goal of $750k..
Arvest Bank, Jay, OK — Branch Sales Manager
October 2022 – April 2024
● Once again assigned to oversee talent acquisition and operational development in a challenged branch with just two associates, I successfully recruited and trained several new team members. Among them, two have advanced to the positions of Relationship Banker 2-one in Gentry, Arkansas, and the other at the Claremore branch within the Tulsa region.
● By implementing coaching, education, training and fostering a positive and influential atmosphere, we enhanced branch morale and elevated our daily conduct.
● 2022 & 2023 were mediocre years in consumer lending averaging roughly
$350k annually. However, we successfully boosted consumer lending to $586k in 2024.
Bank of the West, Ada, OK — Assistant Vice President, Branch Manager June 2021 – October 2022
● Tasked with talent acquisition and operational development in a struggling branch. Hired and trained entire new staff and comply with federal regulation SKILLS
● Leadership
● Business Analysis
● Team Building
● Customer
Retention
● Customer Service
● Business
Development
● Financial Review
● Budget Planning
● P&L
● Cross-functional
Project
Management
● Executive
Strategy Planning
● Data
Mining/Collection
● Human Resource
Management
● Inventory Control
and policy and procedure to deliver above average operational audit scores. Most recent control and governance operational score 98.39% -overall and 100% - teller work.
● Through exceptional coaching and training we’ve been able to raise and maintain customer service scores above region and division averages consistently.
● Drafted 2022 business strategy to increase checking acquisition as well as consumer and commercial lending and we are seeing gradual improvement in overall scorecard quarter to quarter.
Love’s Travel Stops, Okmulgee, OK — Operations Manager April 2020 – June 2021
● Tasked with talent acquisition and associate development such as hiring, training, and leading new high performance team members to create a culture of excellence. Through this I was a key player in taking our operation from a C to a solid B within 6 months.
● Through associate empowerment and accountability, we raised all metric scores across the board to deliver aforementioned results. Key areas: restaurant, deli, drink bar, cooler, restrooms, outside presentation, inside presentation, and overall cleanliness.
● Through KPI scores and DM evaluation, I was named #1 candidate for promotion in district and top five in division.
Harbor Freight Tools, Inc., Muskogee, OK — General Store Manager Feb 2015 - Feb 2020
● Projected and targeted $3M in annual revenue at the beginning of the assignment and grew revenue to $5.9M annually.
● Responsible for store grand opening and operational launch of the business; refined operational processes over the duration resulting in reduced costs, improved payroll, and employee satisfaction.
● Managed over 35 direct reports across multiple departments and operational groups.
Harbor Freight Tools, Inc., Tulsa, OK — Operations Manager Sep 2008 - Feb 2015
● Redesigned, planned, and deployed new POS system resulting in improved sales and returns, tracking, analytics, and performance-based metrics.
● POS System management, corporate and operational training, performance reviews, employee improvement program management, etc.
● Deployed to multiple non-home store locations for purposes of support, training, process improvement, and program launches.
Petco, Tulsa, OK — Operations Manager
Apr 2008 - Aug 2008
● Responsible for the animal health and wellness program.
● Inventory, sales, POS systems, human resource, retail planning management. The Home Depot, Owasso, OK — Department Supervisor
(Kitchen/Bath/Appliances/Home & Garden)
Nov 2005 - Apr 2008
● Provided mentorship and guidance to supervisors across multiple departments with over 20 direct reports.
● Overall increase in transactions, sales volume, and average sale price.
● Increased top-line sales by 4% in the first fiscal year occupying the role. The Home Depot, Tulsa, OK — Department Supervisor (Plumbing, Plumbing/Kitchen/Bath/Appliances)
Jun 2002 - Nov 2005
● Managed over 10 direct reports in multiple departments over my tenure.
● Reorganized department processes to decrease theft/shrinkage and improve loss prevention. Reduced overall shrink from 1.3% to 0.4%. The Home Depot, Tulsa, OK — Kitchen Designer
Jan 2002 - Jun 2002
● Results-oriented sales professional and practiced in KPI-driven measurement.
● In-store customer relationship management and consultation.
● Project planning, design consultation, and budget management. EDUCATION
Tulsa Community College, Tulsa, OK — Emphasis: Psychology Aug 1995 - May 1997
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