Learning Consultant Change Management

Jeffery Taylor

Tulsa, OK ***** 918-***-**** *******.**********@*****.***

Performance & Learning Consultant

Learning Experience Architect Instructional Designer Innovative and results-driven Performance & Learning Consultant with over 20 years of experience helping Fortune 500 companies achieve their business objectives through performance consulting, workflow analysis, and change management. Proven ability to design and deliver high-impact, data-driven learning solutions that improve organizational performance and align with strategic goals. Expertise in driving digital transformations, managing cross-functional teams, and creating learning experiences that enhance employee capabilities and engagement. Known for fostering collaborative environments, leveraging emerging technologies, and leading change initiatives that result in continuous improvement and innovation. Core Competencies

Performance Consulting Workflow Analysis Learning Experience Design & Development Change Management Strategic Alignment Agile Project Management Leadership Digital Learning Transformation Gamification Scenario-Based Learning Instructional Design (ILT, VILT, eLearning)

Vendor & Stakeholder Management Coaching & Leadership Development AI Learning Solutions Digital Adoption ROI Measurement Learning Analytics Cross-Functional Collaboration Key Achievements

• $43M is saved through Credit Acumen training, improving credit risk management.

• Achieved 70% funnel conversion through SAP+ account training program.

• Increased ethical inquiries by 76% through the Act with Integrity training program.

• Successfully led the redesign of a Virtual Act with Integrity training using advanced digital design tools, ensuring engagement and continuity during COVID-19, and expanded the program internationally. Professional Experience

Verizon Business, Systems and Tools Studio, Remote 08/2023 – 08/2024 Performance Consulting & Program Manager

Led strategic initiatives to optimize system performance, enhance business processes, and drive efficiency improvements through data-driven analysis and program management, ensuring alignment with organizational goals and technology advancements.

• Led the implementation of Skyllful digital adoption workflow technology for the Sales Order Entry system, resulting in a 10% reduction in new hire onboarding time and a 17% increase in frontline employee adoption of the system.

• Developed and presented comprehensive workflow and task analysis plans to product management teams, which prioritized high-impact areas, aligned with business objectives, and facilitated faster rollout of formal training programs.

• Directed cross-functional teams through Learning & Development digital transformation projects, piloting and validating approaches before full-scale deployment across Operations and IT teams. Verizon Business Group, Remote 04/2020 – 07/2023

Learning & Development Team Supervisor, GTM Studio Supervised a team of instructional designers delivering 107 learning and performance solutions across key verticals: Cybersecurity, 5G, and IoT, ensuring alignment with business goals and measurable outcomes.

• Led the Consultative Partner Skilling Journey, resulting in:

• 60% increase in Level 3 evaluations.

• 55% rise in completed scoping analysis.

• 27% improvement in aligning training requests with strategic business priorities.

• Led Development of Leadership Coaching sessions for the Consultative Partner Skilling Journey

• Successfully redesigned the Act with Integrity (AWI) Virtual Game using Articulate Storyline 360 and other tools, broadening its reach and increasing content editing flexibility.

• Turned around the B360 Quote Tool Adoption Project, resulting in:

• 259% increase in resource center usage.

• 30% month-over-month growth in quote volume.

• 80% sales rep participation.

Assisted in the transition to a new LMS System Workday from Skillsoft. Verizon Enterprise, Remote 01/2018 – 04/2020

Design Architect & Performance Consultant

Led the Sales Fast Start New Hire Program, utilizing Nintex Kryon GPS wizards to optimize task-based employee performance, reducing time to proficiency and closing sales performance gaps.

• Conducted in-depth performance analysis for the National Business Operations Center (NBOC), making key recommendations for process standardization and aligning training initiatives with high-priority projects.

• Designed the Strategic Account Plus (SAP+) EMEA Sales Training Program, which led to

• 70% conversion rate from SAP+ accounts.

• 88% of sales participants reported improved sales opportunities.

• Spearheaded the development of the Act with Integrity (AWI) Virtual Game, leveraging HTML, JavaScript, and Adobe tools to transition a face-to-face board game into a dynamic virtual experience during COVID- 19. The virtual experience expanded the availability of the program internationally. Verizon Enterprise Sales, Remote 01/2006 – 04/2018 Supervisor, Rapid eLearning Design Team

Founded and led the first Performance Support Development Team, establishing internal standards for task analysis, wizard development, peer feedback, quality control, and driving efficiency across L&D teams.

• Conceptualized and managed the Virtual Coach Performance Support Initiative, producing 230 videos for VES Rapid Delivery and creating a seamless process for learner access via internal systems while in the workflow.

• Evaluated and selected Kryon as the optimal Performance Support System for Verizon, developing a business case that was adopted by executive leadership for implementation across the enterprise. Education

• Master of Science (M.S.), Instructional Design

Saint Leo University, Saint Leo, FL

• Bachelor of Arts (B.A.), Sociology

Saint Leo University, Saint Leo, FL

Certifications & Certificates

• Project Management Professional (PMP) – Project Management Institute

• Master Performance Consultant – Association for Talent Development (ATD)

• Certified Professional in Talent Development (CPTD) – Association for Talent Development (ATD)

• 5 Moments of Need Practitioner

• Skyllful Studio Certified Professional Certificate

• Skyllful Instructional Design Training Certificate

• ATD Coaching Certificate

Development and Design Tools

Adobe Creative Suite Captivate Articulate 360 Platform Vyond Camtasia Canva Runway Midjourney Descript KLING Nintex Skyllful Audacity Scribe Suno Tensor Art Flux

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