Talent Acquisition Customer Service

Ashley Alexander

Memphis, TN 662-***-**** ********@*****.***

Career Summary

Experienced Recruiting Professional with over 8 years of experience in recruitment and public relations. Skilled in sourcing candidates, onboarding, maintaining compliance, implementing HR policies, and providing excellent customer service. Dedicated to supporting employee success and contributing to company growth through effective talent strategies and communication.

Professional Experience

Talent Acquisition

FedEx Supply Chain – Memphis, TN

August 2021 – Present

Manage full-cycle recruiting for high-volume and professional-level roles, including sourcing, screening, interviewing, and onboarding.

Support startup facility staffing needs by developing recruitment strategies and marketing plans.

Host and lead hiring events, including public speaking and candidate engagement.

Utilize Workday and Taleo applicant tracking systems to manage candidate pipelines and ensure compliance.

Audit recruitment processes and maintain reporting metrics to track performance and hiring trends.

Collaborate with hiring managers to align talent acquisition strategies with workforce needs.

Conducted Monthly Touchpoint meeting with General Managers at over 10 facilities.

High Volume Recruiting

Professional Recruiting for a plethora of roles/industries including industrial, healthcare, manufacturing, Human Resources, IT

Participated in several panels to create policies that were implemented into FedEx T.A. department.

Collaborated to ease tensions across various facilities to improve the progression of relationships.

Received 5 Bravo Zulu Awards for outstanding character and work ethic.

Worked with the Learning and Development Team to create a streamlined process to develop New Recruiters and ensure success.

Helped to track D.E.I efforts and implement D.E.I initiatives.

Worked with A.I. systems such as Paradox to boost Recruiting Efforts

Utilized job posting platforms such as Indeed, Zip Recruiter, LinkedIn to promote positions.

Managed relationships between Talent Acquisition, Senior management, facilities, and Executives

Branch Manager

Surge Staffing – Olive Branch, MS & Memphis, TN

May 2018 – December 2020

Managed a team of ten recruiters across two branch locations, overseeing daily operations and recruitment strategies.

Developed and executed marketing plans to drive candidate foot traffic and client engagement.

Secured new business accounts and partnerships, contributing to significant year-over-year profit growth.

Led full cycle recruiting efforts, from sourcing and interviewing to onboarding and payroll processing.

Successfully managed over 15 customers relationships

Grew Branch profit margins.

Ensured compliance with company policies and employment laws across both branches.

Conducted in-person and virtual interviews to evaluate candidate fit and qualifications.

Implemented HR policies and procedures.

Performed Investigations per employee complaints/concerns as well as facility complaints/concerns.

Conducted Drug Screenings/Background Checks

Case Manager

Department of Human Services (DHS) – Hernando, MS

Date: June 2016 – April 2018

Managed a high-volume caseload, providing support services and resources to individuals and families in need.

Assessed client eligibility for assistance programs and maintained accurate, confidential case records.

Collaborated with community organizations and service providers to coordinate client care and improve outcomes.

Ensured compliance with departmental policies, procedures, and state regulations.

Provided counseling, referrals, and follow-up support to promote long-term self-sufficiency for clients.

Education

Bachelor of Arts in Communications

Mississippi State University – Starkville, MS

Graduated: 2013

Senatobia High School

Graduate: 2008

Skills and Qualifications include: Customer Service, Human Resources, ATS, Paradox, AI systems, Recruiting, High Volume Recruiting, Executive Recruiting, Management, Payroll, Background Checks, Drug Screenings, Communication, Labor Laws, Learning and Development, Remote Work, Hybrid Work, ADP, Workday, Taleo, Sourcing across media platforms, Client Retention, PowerPoint, Microsoft Word, Excel, Timesheets, W-4, I-9, Rewards and Benefits, FMLA, Policy writing, Project Management.

**REFRENCES AVAILBALE UPON REQUEST**

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