Customer Service Truck Driver Warehouse
Resume:
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Las Vegas, NV *****
*********@*****.***
EDUCATION AND
TRAINING
CDL License
Truck Driving School, Las Vegas,
NV
February 2019
High School Diploma
Bonanza High School, Las Vegas,
NV
May 2008
Some College
C.S.N Community College, Las
Vegas, NV
Honda Training Class
Anaheim, CA
JAY AZZANO
PERSONAL SUMMARY
Dynamic CDL Truck Driver with extensive experience at Legacy Transportation Inc., excelling in freight handling and customer service. Proven ability to optimize delivery routes and ensure compliance with safety protocols. Strong work ethic and problem-solving skills drive timely, accurate deliveries, enhancing customer satisfaction and operational efficiency.
SKILLS
• Customer service orientated
• Doubles,Triple and Tanker
Endorsements
• OTR
• CDL Class A License
• Freight handling
• Communication skills
• Attention to detail
• Time management
• Safety protocols
• ELD compliance
• Problem solving
• Strong work ethic
EXPERIENCE
CDL TRUCK DRIVER WAREHOUSE
Legacy Transportation Inc. Las Vegas, NV August 2022 - February 2025
• Hauled and deliver Convention Show Freight
• Helped load and unload trucks with a manual pallet jack.
• Assisted with inventory, banding, shrink wrapping skids, and strapped down freight.
• Reviewed delivery documents and orders and reported errors to supervisor.
• Conducted pre-inspections to keep trucks reliable and well-maintained.
• Managed multiple tasks simultaneously while maintaining focus on assigned duties.
• Planned routes using personal knowledge and GPS mapping software to optimize strategies.
• Checked loads against shipping papers to verify contents and identify special handling requirements.
• Provided customer service when delivering freight by answering questions related to products being delivered.
• Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
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• Delivered goods to customers in a timely manner, ensuring accuracy of delivery.
LABORER
Robertson's Ready Mix Las Vegas, NV June 2022 - July 2022
• General labor around the sand mine
• Loaded and unloaded daily material shipments, keeping products organized and secure to prevent damage and optimize handling. CDL DRIVER OTR
Knight Transportation Inc. Las Vegas, NV January 2019 - November 2020
• Endorsements: Tanker, Doubles and Triples
• Drove OTR Long haul 53' dry bulk trailer to shipper and consignee
• Covered West Coast side of map city/states only
• Drop and hooked trailers to shipper/ consignee and sometimes live loads if needed
• Performed Pre-trip inspections on semi and trailer on daily basis and every time on a new load
• Maintained cleanliness of semi I was assigned to and made sure was road worthy in all safety areas and not in any D.O.T violation
• Good customer service to shippers/consignee, picked up bills/paperwork for the current load, confirmed paperwork was correct with the right trailer number it was assigned to
• Stayed in contact with dispatch and would advise of any damage to company trailer's/semi/property
• Ran ELD's in semi, answer any dispatch messages that came through the Zonar and call dispatch if needed
• Stayed within ELD's/D.O.T
• Guidelines
• Would stay out a month a time OTR then home for 3-4 days home time
• Performed pre-plan before leaving and make sure of route I was taking and had a back-up route if needed due to sudden road closures
• 100K Miles plus with Company
SERVICE ADVISOR
Findlay Honda Northwest Las Vegas, NV April 2016 - December 2018
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor
• Assessed customers with vehicle service maintenance intervals and warranty work.
• Informed customers about billing procedures, processed payments and provided payment option setup assistance
• Fielded customer complaints and queries, fast-tracking them for problem resolution
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• Asked probing questions to determine service needs and accurately input information into electronic systems
• Assisted approximately 20-40 customers each day with vehicle maintenance needs.
• EXPRESS SERVICE ADVISOR
Findlay Honda Northwest Las Vegas, NV April 2008 - December 2018
• Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction
• Recommended scheduled service maintenance to their mileage service intervals
• Escalated customer satisfaction ratings by offering valuable insights to customers' needs and expectations
• Achieved top satisfaction, retention, and referral rankings on consistent basis
• Kept customers updated while their vehicle was in the shop for warranty or maintenance repairs
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