General Manager Inside Sales
Resume:
Amanda Hesler
Acworth, GA *****
**********@*******.***
Professional Summary
Objective: To secure a dynamic role in a high-achieving organization, leveraging proven sales expertise, team leadership skills, and effective communication abilities, while continually advancing my education and contributing to a successful team. Authorized to work in the US for any employer Work Experience
Manager
Hooters of America-Atlanta, GA
August 2024 to Present
Oversee day to day operations of Downtown Atlanta flagship location. Oversee all Hooter Girls regarding staffing, training, appearance management, scheduling Act as Hospitality Manager which supports staff, customers, bar, and all FOH. Oversee merchandise, (sales and inventory) as well as recently getting tasked with control of location’s Social Media platforms.
General Manager
Atlanta Restaurant Group-Woodstock, GA
February 2024 to August 2024
· Opened new Restaurant location
· Act as General Manager for restaurant location
· Hire, Train, Terminate personnel
· Oversee all operational functions such as Inventory control, facilities management, purchasing, continued training
· Customer experience management
General Manager
Atticus Franchise Group-Kennesaw, GA
July 2023 to February 2024
· Act as General Manager for restaurant location
· Hire, Train, Terminate personnel
· Oversee all operational functions such as Inventory control, facilities management, purchasing, continued training
· Customer experience management
Account Manager
England Logistics-Riverdale, GA
February 2023 to July 2023
· Business Procurement and Account Management in the logistics brokerage sector.
· Successfully manage spot quotes, RFQs, and RFPs for logistics customers.
· Collaborate with the factoring team to streamline carrier enrollment.
· Drive cost efficiency by ensuring customers receive optimal rates for load movements.
· Monitor and update customers on load progress.
· Conducted training sessions on Salesforce and LinkedIn Navigator.
· Heavy inside sales (B2B)
Supervisor, Client Services
AutoPoint-Jacksonville, FL
October 2021 to June 2022
· Oversaw a high-performing team processing service coordination for auto dealers.
· Maintained accurate records of SLAs, adherence, attendance, QA metrics, etc. • Spearheaded training for new representatives and provided ongoing professional development for existing agents.
Solutions Specialist
Verizon-Atlanta, GA
January 2019 to March 2021
Assisted new and existing customers, resolving technical issues and enhancing customer service.
· Played a pivotal role in opening and closing procedures.
· Heavy Inside sales (B2B & Consumer)
Purchasing Coordinator
PC Liquidations-Jacksonville, FL
September 2018 to January 2019
· Responded to RFBs from current vendors and researched products to identify sales trends.
· Proactively sourced and onboarded new vendors, expanding the product catalog.
· Heavy Inside sales (B2B)
Business Procurement Manager
Uber-Alpharetta, GA
May 2018 to October 2018
· Spearheaded the launch of Uber's new division, "Uber Health."
· Forged strategic partnerships with medical facilities and practitioners, enhancing patient transport services.
· Conducted comprehensive training programs for new representatives.
· Heavy Inside sales (B2B)
Sales Manager
T-Mobile USA-Austell, GA
May 2013 to March 2018
· Provided exceptional sales and customer service support to existing and prospective clients.
· Demonstrated in-depth product knowledge and guided customers in understanding equipment and service advantages.
· Achieved consistent top 5% sales rankings in the SE Region.
· Recognized as a Level 3 Apple Master Specialist and T-Mobile SE Region Hall of Fame
Member.
· Drove merchandising, inventory management, demand and supply chain optimization, and procurement efforts.
· Acted as a liaison with partner manufacturer representatives.
· Specialized in accessory and small business sales.
· Heavy Inside sales (B2B & Consumer)
COO/Secretary
Apex Music Group-Dallas, GA
June 2005 to November 2017
· Supported the CEO in managing day-to-day operations of a record label and production studio.
· Managed solicited material lists and copywriting.
· Oversaw studio scheduling and artist-related activities.
· Acted as the financial and operational liaison with distributors. Retail Sales Consultant/ Small Business & Data Specialist AT&T-Hiram, GA
September 2007 to February 2012
· Assisted customers with sales, equipment, and service-related matters.
· Acted as a wireline specialist for the corporate location.
· Served as the Manager on Duty.
Education
Cybersecurity
Kennesaw State University
August 2024 to Present
Business Administration
Ashford University
November 2016 to December 2018
HS Diploma
Rockmart High School - Rockmart, GA
January 1998 to December 2002
Skills
• Salesforce
• Facilities Management
• MS
• Sales Support
• Supply Chain
• MS Outlook
• more.
• MS Word
• MS Excel
• Proficient in Windows and MAC OSX Operating Systems
• PowerPoint
• Copywriting
• Procurement
• Business Development
• B2B Sales
• Management
• Account Management
• Logistics
Links
linkedin.com/in/amandakinnemore
Certifications and Licenses
ServSafe
Food Handler Certification
ServSafe Alcohol
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