General Manager Social Media

B A C I L I A H E R R E R A

G E N E R A L M A N A G E R

C O N T A C T

270-***-****

**********@*****.***

ROSS MEDICAL EDUCATION

****-****

E D U C A T I O N

S K I L L S

GAAP knowledge, Budget

forecasting expertise, Account

reconciliation expert, Financial

statement analysis, Team

leadership. General ledger

accounting, Reporting

proficiency, Analytical,

Organized, Detail-oriented

P R O F I L E S U MMARY

Results-driven Restaurant General Manager with over 5 years of comprehensive experience in the food service industry. Proven expertise in operational excellence, team leadership, and financial management, consistently delivering high-quality service and exceptional dining experiences. Adept at developing and implementing innovative strategies that enhance customer satisfaction and drive revenue growth. Skilled in managing diverse teams, fostering a positive work environment, and training staff to exceed performance expectations. Strong background in inventory control, cost reduction, and compliance with health and safety regulations. A passionate leader committed to inspiring teams and achieving operational goals while maintaining brand integrity and fostering customer loyalty. WORK E X P E R I E N C E

Jagoe Homes INC 2015-2021

Administrative

MOD Pizza

General Manager

2021-Present

Led the development and implementation of comprehensive marketing strategies that resulted in a 20% increase in brand visibility and a 15% growth in sales within the first year. Successfully launched and managed multiple cross-channel campaigns, including digital marketing, social media, and traditional advertising, resulting in improved customer acquisition and retention rates.

- Successfully managed daily operations of a high-volume restaurant, ensuring optimal service and efficiency, resulting in a 20% increase in customer satisfaction ratings over two years.

- Developed and implemented training programs for staff, leading to a 30% reduction in employee turnover and improved service quality.

- Oversaw a budget, managing expenses and revenue to achieve budgeted profitability levels consistently for multiple fiscal years.

- Analyzed financial performance metrics, identifying areas for cost reduction and driving a 15% increase in profit margins through strategic menu pricing and operational efficiency.

- Executed targeted marketing campaigns that improved brand visibility and increased foot traffic by 25%, contributing to overall sales growth.

- Fostered a collaborative team environment by implementing regular staff meetings and feedback sessions, enhancing employee engagement and morale.

- Utilized advanced inventory management systems to maintain optimal stock levels, reducing food waste by 18% while ensuring high-quality food production.

- Cultivated relationships with local suppliers and vendors, negotiating favorable terms that resulted in a 10% decrease in food costs.

- Ensured compliance with health and safety regulations, leading to successful audits and recognition from local health departments for maintaining high hygiene standards.

- Implemented technology solutions, including mobile ordering and payment systems, improving operational efficiency and enhancing the customer experience.

- Spearheaded community engagement initiatives and events, positioning the restaurant as a local favorite and increasing community support, resulting in a 40% increase in repeat customers.

- Developed and executed seasonal menu changes based on customer trends and preferences, driving a 20% increase in sales during peak seasons.

- Mentored and promoted several staff members into leadership roles, fostering internal career growth and enhancing team capability.

- Leveraged social media and digital marketing strategies, growing online engagement and expanding the restaurant's customer base by 50%.

- Maintained high standards of cleanliness and sanitation, ensuring a safe dining environment and excellent reviews across multiple review platforms.

- Resolved customer complaints and issues promptly and professionally, maintaining a positive restaurant reputation and fostering customer loyalty

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