Test Automation Quality Assurance

SUDHEER JANDHYALA

Leander, TX *****

***************@*****.*** / +1-571-***-****

SUMMARY

Detail-oriented professional brings proven experience in defect identification, documentation, and reporting. Not shy about raising concerns or advocating for customers' needs. Expert in writing test cases and scripts.

Result-Driven and a Seasoned Automation Test Lead with comprehensive background in varieties of testing System Integration Testing, Functional Testing, Test Automation, and software quality assurance.

Specialized in developing comprehensive test automation strategies, scripting languages including CORE JAVA and Selenium, and continuous integration tools. Excel at problem-solving, teamwork, and adaptability, ensuring seamless communication across teams to achieve project goals. Experience in Consumer driven contract testing in API using REST assured.

Involved in Designing a Selenium framework for application automated testing and ensured to Collaborate with stakeholders to understand the application under test, testing objectives, and requirements. Decide on the type of framework to be implemented (e.g., Data-Driven, Keyword-Driven, Hybrid, Page Object Model (POM), Behavior-Driven Development (BDD)). Finalizing the decision to choose an appropriate tools and technologies, including Selenium WebDriver, TestNG/JUnit, Maven/Gradle, logging libraries (Log4j/SLF4J), reporting tools (Extent Reports/Allure), and CI/CD tools (Jenkins). Work closely with developers, QA engineers, and DevOps teams to ensure seamless integration and collaboration.

Implement mechanisms to manage test data, including reading from external files (Excel, CSV, JSON, XML) and databases for the Test Data Management.

Demonstrated strength in designing and implementing automated test scripts, detecting defects early, and ensuring product quality before launch.

Notable ability to lead teams effectively while also providing mentorship on automation tools and techniques. Contributions to previous roles include improved testing efficiency and significant reduction in product release timelines.

Set up and configure the test environment, including the Salesforce CRM instance, integrations, and any necessary test tools. Write and maintain automated test scripts for Salesforce CRM specific applications.

Proficient in working with Salesforce Standard Objects testing such as Accounts, Contacts, Leads, Opportunities, etc. Demonstrated knowledge and experience in working with Salesforce Custom Objects such as user-defined Objects within the project to meet all the business needs. These can include custom fields, relationships and custom logic.

Salesforce user management involves creating, maintaining, and managing user accounts and profiles to ensure proper access and functionality within the Salesforce environment. This includes setting up new users, defining roles and profiles, managing permissions, and ensuring security best practices are followed.

SKILLS

Manual Testing

Automated testing

Salesforce CRM Testing

Test Management Tools

Test Planning

Regression Testing / Integration Testing

User Acceptance Testing

Guidewire P&C

Functional Testing

Performance Testing

Databases SQL, Oracle, PostgreSQL

Database (DB) Testing

Load Testing

Stress Testing

Integration Testing

Selenium WebDriver, APPIUM

MQs

Web APIs

WebDriver IO, Protractor

Performance Testing using JMETER

TestIM

TestNG

Maven

GIT HUB

Jenkins CI/CD, DevOps

Cucumber, BrowserStack

Gherkin

Behavior-Driven Development (BDD)

API Testing, Postman

REST ASSURED

SQL Queries

Database Testing

Docker

Kubernetes

Core Java, Python

Kafka

Test Automation Framework

NodeJS

EXPERIENCE

Lead Test Automation Engineer 3 – Texas Health and Human Services (HHSC) – Austin, TX 11/2024 – Current

Managed a team of 5 employees, overseeing daily operations, ensuring productivity, and meeting performance goals.

Led weekly team meetings, providing guidance, support, and constructive feedback to improve team performance and confidence.

Interacting with HHSC product owners and participating in daily standup meetings to understand GMS requirements.

Develop a comprehensive test strategy for testing Salesforce Lightning applications with a focus on functional, regression, performance, and integration testing.

Worked closely with cross-functional teams (development, product, and business units) to define and execute test plans for user acceptance testing (UAT) based on client requirements and system specifications.

Define the scope for Test Automation and identify which test cases to automate using Selenium, considering factors like ROI, stability, and repeatability.

Perform manual testing where necessary, especially for new features or complex functionality that may not yet be covered by automated scripts.

Identify, report, and track defects using defect tracking tools JIRA and X-Ray and collaborate with developers to resolve them using Defect triage meetings.

Reproduce defects and provide detailed steps for developers to address issues effectively.

Ensure appropriate test data is available for execution and handle data preparation for automated test execution.

Ensure that Salesforce Lightning components integrate smoothly with other all other HHSC internal APIs, and backend systems.

Develop Selenium test scripts to automate functional, regression, and smoke tests for GMS-Salesforce Lightning functionality.

Implement and maintain automated tests within the CI/CD pipeline to continuously test applications during the development lifecycle.

Continuously maintain and optimize Selenium test scripts to adapt to changes in the Salesforce Lightning UI or business logic.

Review and analyse test results from automated scripts to identify failures and improvements needed.

Quality Lead / Test Architect - New York City Retirement System - Brooklyn, NY 12/2021 – 11/2024

Performed system analysis to determine requirements for new functionality and enhancements.

Managed the development process from design through testing to deployment of new products or features in Salesforce environment.

Supported the implementation of best practices related to the use of Salesforce CRM features.

Conducted training sessions for end users on the usage of Salesforce application features.

Utilized CRM software to import data from Excel sheets into leads, accounts, and contacts.

Verify Salesforce CRM CRUD operations, field data types, field-level security, and standard relationships

Tested web-to-case and email-to-case functionalities to provide better customer support to customers.

Provided technical guidance to team members regarding coding standards and best practices.

Participated in sprint planning meetings with product owners and managers to ensure alignment between business objectives and engineering goals.

Involved in System Integration Testing (SIT), User Acceptance Testing (UAT) phases.

Conducted performance testing using Apache JMeter tool to measure response times under different load conditions.

Responsible for designing, implementing, and maintaining automated tests within the Tricentics TestIM platform, which is a smart, AI-based testing solution focused on low-code/no-code UI automation, especially for web apps.

Build end-to-end test flows using Tricentics TestIM’s visual editor or JavaScript code.

Modularize NYCERS Salesforce CRM test cases using reusable components.

Write JavaScript code (if needed) for custom logic, validations, or conditions.

Build custom validations or loops using Tricentics TestIM’s advanced scripting support.

Leverage Smart Locators to reduce test flakiness.

Identified opportunities for automation of processes through scripting or other means.

Utilized bug tracking tools such as JIRA for logging defects found during testing cycle.

Monitored progress of each sprint through metrics tracking tools like JIRA.

Analyzed user feedback and made appropriate recommendations for feature enhancements and bug fixes.

Documented defects using defect tracking tool JIRA and tracked resolution status of each defect as well as verified fixes after implementation.

Collaborate with QA Managers and developers to align on test coverage.

Organized sprint planning sessions to ensure team members understand user stories and acceptance criteria.

Performed back-end database testing using SQL queries to verify data accuracy in target systems.

Executed SQL queries against databases for data validation during system level testing.

Created, maintained and executed automation test scripts using Selenium WebDriver, Cucumber, Java and TestNG framework.

Investigated failed automation tests and reported issues to development teams for correction.

Managed a team of testers in the execution of manual and automated tests.

Documented all test results, including successes and failures, for future reference.

Technical Leader / Technical Architect - Quality Assurance / EMC Insurance Companies - Des Moines, IA 05/2021 - 11/2021

Created testing plans to measure the effectiveness of new products or services.

Analyzing and understanding the requirements of the Commercial Package and General Liability LOB's and work close with the Product Owners, Underwriters & Actuaries.

Developed test plans, test cases and scripts for all the Commercial Package and General Liability LOB's applications. This involves Policy Center and Claims Center.

Maintained knowledge base documentation containing information about system changes or modifications.

Developed test plans and conducted tests on new systems or enhancements to existing systems.

Analyzed and reported software defects using bug tracking systems such as JIRA.

Utilized test management tools such as JIRA or Zephyr for tracking progress of tasks.

Created automated tests using Selenium WebDriver with Java language for web-based applications.

Executed automated scripts using Selenium WebDriver to perform web application testing.

Built automated tests suites that could be used for continuous integration testing of APIs.

Tested APIs against various scenarios before deployment in production environment using REST-ASSURED

Utilized project management tools to track progress and deadlines for meeting-related tasks.

Senior Consultant / TECHNUMEN SYSTEMS PVT LTD - Hyderabad, Telangana 02/2020 - 05/2021

Assisted in developing test plans based on functional requirements and user stories.

Collaborated with developers to troubleshoot issues related to requirements definition.

Developed user stories, use cases, workflow diagrams, and other artifacts for documenting requirements.

Responsible for testing enterprise level Guidewire application across different LOBs like Personal Auto, Commercial Auto delivering additional discounting solution for all customers.

Responsible for testing and delivering State Auto Fleet Safety 360 Telematics program which will gather the information and data via communication devices integrated with Personal & Commercial Auto.

Responsible for whole Policy life using Enrollment, Endorsement, Policy Cancellations, Renewals, Rewrite.

Working on batch process execution and handling Time-Travel environment for execution.

Monitoring all the policies that were created through Guidewire via Splunk HTTP Event Collector (HEC) which is deployed on the AWS Lambda Cloud.

Extensively worked with tools like Jenkins, Maven to create CI/CD pipelines for build automation using Selenium WebDriver, Core Java, TestNG, Maven and Jenkins. Design and develop automation solution for the regression suite and In-Sprint automation of all features.

Participating in defect triage, Release Planning, Sprint Planning and Retrospectives.

Analyzed and reported software defects using bug tracking systems such as JIRA.

Quality Assurance Lead / AarnaIntech Solutions Pvt Ltd - Hyderabad, Telangana 12/2018 - 02/2020

Actively interacted with different levels of Business users in gathering the Business Requirements.

Worked closely with product owners to define acceptance criteria for features.

Collaborated with developers to troubleshoot issues related to requirements definition.

Managed testing cycles, including test plan creation, development of scripts and co-ordination of user acceptance testing with business clients.

Provided support for team members when clarifying ambiguous or conflicting requirements.

Gathered feedback from users during testing cycles and updated documentation accordingly.

Assisted in Automating Regression Test suites.

Developed automation framework using Selenium WebDriver and Java programming language.

Designed automated tests using Cucumber, Selenium WebDriver, Java and TestNG framework.

Executed automated tests using Selenium WebDriver with Java.

Coached and guided the quality assurance team members in automation programs and processes.

Generated comprehensive test reports summarizing results from all phases of the testing cycle including pass and fail status, defect counts.

Senior Consultant / Capgemini Technology India Pvt Ltd - Hyderabad, Telangana 10/2016 - 09/2018

Worked effectively with cross-functional design teams to create software solutions that elevated client-side experience and significantly improved overall functionality and performance

Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.

Supported product managers and development teams across phases of testing from planning to execution, troubleshooting and reporting within high-volume, agile environment.

Actively coordinated with Business stakeholders in streamlining business requirements

Worked with development team to understand overall technical architecture, contributing to design and testing processes best suited to chosen architectures.

Coordinated onsite business teams in resolving issues during Project Life Cycle

Aligned with QA engineers and testers to replicate and track bugs and defects for correction in subsequent iterations.

Trained developers and quality assurance team members in automation programs and processes.

Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.

Created Test Plans from Business Requirements and Design Documents and maintained test plans for manager’s review

Executed regression test procedures and automated test suites to shorten diagnostic timeframes.

Maintained, debugged and optimized automation programs.

Met with quality assurance, developers and project managers to assess scope and sequence of project.

Senior Test Engineer / Teletext India Ltd - Hyderabad, Telangana 08/2015 - 09/2016

Projects: Norwegian Air, Norwegian Cruise Lines, Mike Burton Travel, Teletext Holidays Website

Interacting with different levels of Business users from United Kingdom in gathering Business Requirements

Prepare, produce detailed use cases for functional requirements gathered through business users and getting them reviewed

Collaboratively worked with development teams for timely deliverables

Test Plan Creation, Test Strategies, execution & preparation of test summary reports and address them to all the stakeholders

Mentor and train other team members in following company standards

Automation of existing applications and new applications under test

Worked on Browser stack for completion of cross browser testing

Wrote high-quality test cases and scripts for use with Selenium automation software

Trained junior testers in company standards, testing protocols and testing software.

Developed formal test plans for personal use and use by colleagues

Software QA Engineer / CipherCloud India Pvt Ltd - Hyderabad, Telangana 05/2013 - 08/2015

Developed and executed QA test cases, scripts and procedures for automated software maintenance.

Resolved technical issues and forecasted troubleshooting complications during software trials.

Testing Salesforce CRM using CipherCloud Gateway with Advanced Encryption Schemes like Standard Objects, Custom Objects and Lookup filters and other Salesforce CRM features.

Tested CipherCloud applications against a variety of operating systems including Windows, Linux.

Installed, configured all the CipherCloud Gateway and other applications on Linux using variety of Linux commands.

Identifying test cases for Automation and involved in script development.

Attending daily standup scrum meetings

Developed and maintained defect databases for known issues.

Collaborated with developers and product owners to stay current on product features and intended functionality

Collaborated with QA analysts to establish, meet and maintain quality assurance thresholds based on best-practice tools.

Designed, executed and maintained automated test scripts for in-project deployment.

Test Engineer Analyst / INFYC Software and IT Solutions - Hyderabad, Telangana 04/2010 - 05/2013

Reviewed, evaluated and identified requirements for testability

Created comprehensive test plans, test scripts, and use cases to support testing objectives

Responsible for providing regular reporting on requirements coverage and test results

Coordinated with development teams to create and review test specifications, test coverage, defect discovery and resolution

Provide Functional, System Integration, Performance and Regression Testing including Automation

Defect Reporting and Tracking using JIRA

Created comprehensive test plans, test scripts, and use cases to support testing objectives

Executed SQL queries to verify data integrity in databases.

EDUCATION AND TRAINING

Computer Science 04/2010

B Tech, AGCET, Affiliated To JNTUK

LANGUAGES

English:

Professional

Hindi:

Professional

Telugu:

Professional

ACCOMPLISHMENTS

Awarded as the Best Employee of the Quarter at CipherCloud for bringing the testing time by 50% and improved accuracy by 75%.

WEBSITES, PORTFOLIOS, PROFILES

https://www.linkedin.com/in/sudheer-chaitanya/

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