Communication skills, bilingual, dynamic, responsible
Resume:
KITZIA
BORIA
***********@*****.***
Webster, NY 14580
To accomplished and determine professional resources providing excellent customer service and team experience. Skilled at multitasking and practicing effective time management with 7 years of experience between Teaching and Healthcare. Knowledgeable and committed to building and managing high-performing. PROFESSIONAL SUMMARY
Bryant & Stratton College
Rochester, NY • Expected in 04/2026
Associate of Science: Medical Assistant
Rochester Educational Opportunity Center
Rochester, NY • 04/2019
Certificate: Child Development Associates
Luis Herniaz Veronne High School
Canovanas, PR • 05/2015
High School Diploma
EDUCATION
Wolk Children's Center at the JCC - Teacher
Rochester, NY • 10/2024 - Current
RRH Unity Hospital - Patient Service Representative Rochester, NY • 12/2023 - 09/2024
Full Heart Child Care - Teacher
Rochester, NY • 01/2020 - 11/2023
Ibero Early Childhood Services - Teacher
Rochester, NY • 01/2018 - 12/2019
WORK HISTORY
• Helped students explore concepts with engaging, learning-focused activities. Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
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Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
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Assisted patients in providing check-in, clinical transfers and discharge summary documentation.
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Filed and processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
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Manage front desk efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
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Enhanced patient care by efficiently coordinating medical services and streamlining communication between healthcare professionals.
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Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
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Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
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Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
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• Created and developed lesson plans to meet students' academic needs. Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
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Enhanced parent satisfaction with childcare services by regularly communicating progress updates and addressing concerns.
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English Spanish
LANGUAGES
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