Call Center Centre
Resume:
Ellerines Furniture
Receptionist
Guided customers through our furniture product range, effectively
addressing their needs and preferences, leading into successful sales. Provided expert consultation to clients via phone and in person, offering tailored advice on various furniture selections to meet their requirements and preferences.
Worked hard to sell, regularly beating sales goals and helping the company grow and achieve their sales targets.
February 2008 - February 2012
Experience
Adminstrator & ECD practitioner
Managed and organized both physical and electronic filing systems to ensure efficient data retrieval.
Developing age-appropriate curriculum and observing and assessing children's development.
Addressed and resolved daily inquiries in a timely and professional manner. Call Centre Consultant
WNS Global Service (Vodacom)
Provided comprehensive assistance to prepaid customers regarding data plans, airtime services, promotional offers, recharge options, and SIM swap procedures.
Coached and trained new call centre agents on Vodacom product knowledge and compiled Key Performance Indicators (KPIs). Effectively addressed customer balance inquiries.
Phone
************@*****.***
Johannesburg, Gauteng
Located
RATANNA GEODINA MOGANO
Education
Time Management
Experienced in Customer
Service
About Me
Skills
References
English
Languages
Team Work & Collaboration
Skills
Effective Communication
Problem-Solving &
Analytical Skills
Proficient in MS Word,
MS Excel, MS Outlook
and MS PowerPoint
Responsibility and
accountability
Sotho
Zulu
Nombulelo Shivambu - Supervisor
Phone: 063-***-****
Phone: 011-***-**** / 072-***-****
Sunshine Day Care Center
Zukisiwa Gini - Team Leader
WNS Global Service (Vodacom)
Email: *************@*****.***
A dedicated individual with a strong
background in customer service. I'm skilled at
communicating clearly, understanding
customer needs, and finding effective
solutions. I ensure that I build good
connections and have positive interactions.
Having a experience IN ECD teaching, has
strengthened my ability to understand
individual needs and provide helpful support
in an educational setting.
Coaching Achievements new colleagues at WNS Global Service (Vodacom) and being awarded KPI
Received Certificate for Best Attendance
Kagiso Day Care Center
DEE Personal
Managed visitor reception by efficiently answering and referring inquiries Provided professional visitor services by creating nice environment for visitors and directing them appropriately.
Ensured timely notification of visitor arrivals to company personnel and directed visitors by maintaining up-to-date employee and department. Sales Consultant
March 2012 - September 2014
September 2015 - May 2021
August 2022 - Current
2013 Sakhisizwe Skills Training Projects
Computer Certificates in MS Word, MS Excel, MS
Outlook and MS PowerPoint
2001 Graceland Education Centre
Matric
Administrator
Sunshine Day Care Centre
Managed and organized both physical and electronic filing systems to ensure efficient data retrieval.
Addressed and resolved daily customer inquiries in a timely and professional manner.
Prepared and submitted required Non-Profit Organization (NPO) documentation to social development agencies.
July 2021 - July 2022
Tiny Pekane - Principal
Kagiso Day Care Center
Phone: 078-***-****
2023 Edu-build Institute
ECD NQF Level 4
Contact this candidate