Customer Service Order Picker

William Smith

Omaha, NE *****

402-***-**** - *******.*******@******.***

Professional Summary

I demonstrate a wide range of skills in various areas that include physical and demanding tasks, which also includes offering great customer service. I have gained valuable experience and expertise, which makes me a highly qualified individual.

Skills

Landscaping knowledge

Cabinet installation

Microsoft Office

Insulation Techniques

Tool Proficiency

Hardworking and Reliable

Customer Service

Warehouse experience

Forklift

Shipping and Receiving

RF Scanner

Order Picker

Timely

Work History

11/2023 to Current

Home Renovator ( Intern)

Sanders Renovations – Omaha, NE

Provided exceptional customer service by actively listening to client concerns and effectively communicating solutions to their problems.

Enhanced property value for clients through professional landscaping, gardening, and outdoor maintenance tasks.

Assisted homeowners in maintaining their properties by performing routine maintenance tasks such as painting, plumbing, and electrical work.

Removed and repaired carpet and wood flooring.

Managed available parts, tools, and materials inventory to maintain prompt response capability.

Managed multiple projects, enforcing adherence to building codes and regulations.

Established and maintained relationships with vendors to source affordable and high-quality materials and equipment for construction projects.

Performed basic landscaping tasks, such as mowing, snow plowing, gardening, pulling weeds, and watering lawns.

Proficient in installing drywalling, tapping, and mudding.

Accustomed to working in fast past environment to meet tight deadlines.

Assist with making keys for Homes/Apartments

09/2022 to 06/2023

Forklift Operator

Hajoca Corporation – Dallas Texas

Prevented stock discrepancies by performing routine inventory checks using both manual methods and automated systems.

Conserved warehouse space through efficient stacking and placement of materials according to size, weight, and fragility requirements.

Contributed to sustainability efforts by properly disposing of damaged or expired products in compliance with company policies as well as local regulations.

Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.

Operated forklift in compliance with OSHA guidelines and organizational policies.

Removed orders from storage, wrapped and staged for shipments.

Promoted operational efficiency by maximizing loads on each transfer.

Weighed materials or products to record weight or other production data on tags or labels.

02/2020 to 03/2021

Packer/shipper/Picker

PRO Products – Dallas Texas

Collaborated with team members to achieve daily goals and meet company objectives.

Recorded product, packaging and order information on specified forms.

Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.

Participated in continuous improvement initiatives, offering suggestions for process enhancements that resulted in increased efficiency.

Labeled containers, container tags or products.

Measured quantity, weight, and dimensions to determine cost of shipping.

Trained new employees on proper packing and labeling techniques and to apply best practices.

Promotion was awarded to become warehouse lead

02/2017 to 11/2018

Glass and Mirror Sales/Customer Service Associate

M3 Glass – Irving, TX

Collaborated with team members to achieve monthly targets and optimize workflow efficiency.

Informed customers about special promotions and provided detailed information for various products.

Created and maintained detailed database to develop promotional sales.

Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Followed through on all critical inter-departmental escalations to increase customer retention rates.

Assist customers with needed glass or mirrors according to the customer’s needs.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

03/2016 to 01/2017

Pipefitting Apprentice

Scott Construction – Irving, TX

Studied building codes and regulations to confirm compliance with safety and construction standards.

Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.

Strong communication, problem-solving and organizational skills while completing tasks and working with a team.

Studied and gained knowledge of pipe support.

Assisted in laying and assembling pipe systems

06/2015 to 01/2016

Sales Associate

Roof Top Systems – Carrollton, TX

Listened to customer needs and desires to identify and recommend optimal products.

Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Built relationships with customers to encourage repeat business.

Assessed customer needs and utilized suggestive selling techniques to drive sales.

Knowledge/ sales on products such as hail/coil guards, energy recovery ventilators, and power exhaust.

Boosted customer satisfaction levels through exceptional service and addressing concerns promptly.

Education

03/2013

Associate of Science: Medical Assisting

ATI Career Training Center - Dallas - Dallas, TX

05/1999

High School Diploma

A. Maceo Smith High School - Dallas, TX

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