Customer Service Data Entry
Resume:
Cassandra Wachowiak
Wisconsin Rapids, WI *****
****************@*****.***
Professional Summary
Dedicated professional with 22 years of experience in customer service and call center environments. Proven track record in providing courteous and professional service at prior call centers, handling escalated calls, and managing customer accounts. Strong skills in data entry, schedule management, and customer care, ensuring high levels of customer satisfaction. Work Experience
Radiology Image Coordinator/Testing Tech/Patient Sitter Marshfield Medical Center-Marshfield, WI
August 2020 to October 2024
Entry Ambassador
• Processed radiology reports and accessed patient records using Sorian and Cattails systems.
• Conducted COVID-19 testing and screening by asking recommended questions and adhering to visitor symptom protocols.
• Participated in mandatory safety, security, and infection control programs, and facilitated patient transport to designated rooms.
Screener
ThedaCare-Neenah, WI
March 2020 to September 2020
• Conducted patient and visitor screenings by asking recommended questions to identify COVID-19 symptoms and applied appropriate protocols for those displaying symptoms.
• Ensured compliance with the latest visitor policies and participated in mandatory safety, security, and infection control programs.
Patient Access Representative
Aspirus-Wisconsin Rapids, WI
October 2019 to April 2020
• Managed 75-125 inbound calls daily to efficiently schedule patient appointments, enhancing physician and patient satisfaction while maintaining scheduling efficiencies.
• Conducted outbound calls to schedule follow-up and referral appointments, and managed missed appointment rescheduling to ensure continuity of care.
• Maintained strict patient confidentiality and screened telephone calls to direct them to the appropriate staff, while providing clerical support across departments as needed. Special Education Paraprofessional
Teachers On Call/ Stevens Point School District-Stevens Point, WI May 2017 to October 2019
• Supported students in achieving academic success by providing individualized assistance and fostering a positive learning environment.
• Facilitated social integration for students with diverse needs, including managing and de-escalating aggressive or disruptive behaviors to maintain a conducive classroom atmosphere. Sales Account Manager/ Consulting Specialist
West Corporation-Wausau, WI
March 2010 to June 2019
• Assisted businesses in optimizing cash flow and expense management to improve overall profitability.
• Provided strategic consulting to business owners, offering solutions that enhanced technical capabilities and supported business growth.
• Cultivated and maintained strong relationships with existing clients to boost engagement and product utilization.
• Delivered advanced technology solutions, including smartphone and fiber-optic communication plans, to reduce operational costs and increase efficiency. Customer Service Representative
Lands'-Stevens Point, WI
September 2005 to May 2018
• Provided courteous and professional customer service, enhancing the overall customer experience.
• Accessed and updated customer accounts accurately to ensure seamless transaction processing and account management.
• Assisted with purchase transactions during peak seasons, contributing to efficient operational flow. Front Office Manager/ Assistant General Manager
Comfort Suites-Stevens Point, WI
September 2014 to May 2015
• Managed hotel operations in the General Manager's absence, facilitating communication across departments and ensuring employees were trained to meet brand standards.
• Assisted in financial oversight, including monitoring cash management and guest balances, while also maintaining guest and employee satisfaction as a primary focus. Customer Service Floor Supervisor
Figi's Gifts in Good Taste-Stevens Point, WI
November 2008 to April 2010
• Trained and mentored new employees, enhancing team efficiency and ensuring high-quality customer service.
• Resolved escalated customer issues and managed account adjustments, maintaining customer satisfaction and loyalty.
Customer Service Representative
Herrschners-Stevens Point, WI
November 2002 to April 2008
• Delivered courteous and professional customer service, ensuring a positive experience for clients.
• Managed customer accounts by accessing credit card information to address and resolve problem orders.
• Communicated with customers to adjust and correct order errors, enhancing overall satisfaction. Education
Technical diploma in Phlebotomy
Northcentral Technical College
Present
High School Diploma
Stevens Point Area High School
June 2025 to June 2025
Skills
• Microsoft Outlook
• Patient Care (3 Years)
• Experience with children
• Data Entry
• Customer Service (10+ Years)
• Schedule Management
• Microsoft Word
• Medical Scheduling
• Special Education
• Medical Terminology (3 Years)
• Marketing
• Working with people with developmental disabilities
• Management
• Teaching
• Medical Office Experience
• Case Management
• Customer Care (10+ Years)
• Recruiting
• Customer Support
• Call Center (10+ Years)
• Microsoft Excel
• Office Management
Certifications and Licenses
Paraprofessional Certification
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