Call Center Customer Service
Resume:
CONTACT
Oct **** - Mar
Mar **** - Mar
***8
Nthabiseng Caroline Kodisang
Reedville
Springs
*********@*****.***
Highly skilled, reliable and detail-oriented Administrative Professional with over 9 years of experience in administrative support, call center operations, and venue management. Seeking to leverage my extensive background in office administration, customer service, and data management to contribute effectively to your organisation. Committed to delivering exceptional service and fostering efficient operations, I aim to support the organization’s goals and enhance its operational efficiency. I hold an N5 Certificate in Travel and Tourism and I was found competent for Regulatory Examination RE 5.
Administrative and Venue Booking Officer
Market Theatre Foundation
Administrative Officer Duties
Monitoring and maintaining office equipment, inventory supplies, order replacement supplies as needed.
Creating, updating and maintaining personnel records, financial records and other records and database.
Updating office policies and procedures.
Scheduling the centre’s calendar and updating as needed. Preparing reports on petty cash expenses, office budgets and project expenditures.
Supporting department managers.
Preparing travel arrangements for office staff, managers and the head of department.
Assisting in the organizing of special functions and social events. Ensure that the centre facilities are maintained properly. Drafting weekly maintenance reports for front of house manager Co-ordinate information about projects and events at Market theatre foundation.
Manage enquiries related to venue hire.
Maintain a venue booking system adequately.
Oversee the relationship with venue booking clients. Preparing correspondence, documentation and presentation materials. Receptionist Duties
Receiving and Meeting visitors.
Managing security and telecommunications systems.
Handling queries and complaints via phone, email and general correspondence.
Transferring calls as necessary.
Taking and ensuring messages are passed to the appropriate staff member in time.
Managing meeting room availability.
Administrative officer
Moso Consulting Services
Duties
Resolving queries, data capturing, administration, financial liaison, filling, copying, emailing, telephone quality check, manual quality check and customer servicing:
Capturing onto QMS information technology management system daily, new applications amendments and claims
Copying and filling of all applications and supporting documentation. Expectancy of deliverables as services consultant on behalf of Moso OBJECTIVE
EXPERIENCE
Jun 2008 - Aug
2010
Dec 2007 - May
2008
Sept 2013 - Feb
2014
2006
2002
Consulting Services and their various client base: 100% Product Knowledge Required in line of the following medical aid schemes, by attending all training sessions throughout the year and also annual product launches conducted by various medical aid schemes. Scope of work via contact centre
Fulfilling a consulting service to employees and pensioners through call centre
Assisting members with membership administration support The provision of an advisory service to the company in the area of utilization of benefits through the call centre and for walk in clientele Provide payroll with copies of completed application from on a control spreadsheet
Ensuring that new amendments and applications are correctly completed Dealing with the query tracking of membership to facilitate the delivery of cards with proper record keeping on the QMS internal. We also render member education to clients telephonically. Advice members on appropriate and suitable option within scheme of choice depending on affordability, member’s health state and level of benefits to establish which option will best meet client need Render an effective support services whilst at the office such as claims, general queries, card collections and deliveries.
Providing feedback to member’s within 48hours
Conducting courtesy calls
Call Centre Agent
Moso Consulting Services
Duties
Give medical aid advice to potential clients/members Provide client with product information
Handling of medical aid queries
New business application forms follow-up with schemes Quality control of new business application forms
Logging and resolving of client queries on system
Data capturing and system update
Follow-up on member queries with different schemes and give feedback Courtesy calls/Email
Data Capturer
Moso Consulting Services
Duties
Data capturing and system update
Quality control of new business application forms
Electronic submission of new business
Submission of client cancellations of membership letters to different schemes
Filling of office records
Call Centre Agent
SAA Merchants: Voyager Call Centre
Duties
Create a booking on Amadeus
Checking availability on star alliance partners with SAA Send a booking to ticketing
Ekurhuleni East College
N5 Certificate: Travel and Tourism
NQF Level 5
Kenneth Masekela Secondary School
National Senior Certificate
Grade 12
EDUCATION
ADDITIONAL CERTIFICATES
Found competent for regulatory examination RE 5 in 2015 Excellent communication skills both written and verbal, active listening and interpersonal skills
Microsoft Office Suite: Advanced proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
Office Administration: Proficient in managing office equipment, inventory, personnel records, and financial records.
Call Center Operations: Adept at providing medical aid advice, handling new business applications, quality control, and logging and resolving client queries. Data Management: Skilled in data capturing, system updates, and maintaining databases. Proficient in QMS information technology management system. Customer Service: Extensive experience in handling queries and complaints, providing membership administration support, and delivering exceptional customer service via phone, email, and in person.
Venue Management: Expertise in managing venue bookings, overseeing client relationships, and coordinating information about projects and events. Call Center Operations: Adept at providing medical aid advice, handling new business applications, quality control, and logging and resolving client queries. Financial Liaison: Experienced in preparing petty cash expenses, office budgets, and project expenditures. Providing payroll with completed application forms and maintaining accurate records.
Travel Arrangements: Proficient in organizing travel for office staff, managers, and heads of departments, and creating bookings on Amadeus. Time management, multitasking, integrity, problem solving, teamwork, collaboration, strategic planning and organisational skills Willingness to work retail hours, banking hours, weekends, shifts and overtime English
Setswana
isiZulu
isiXhosa
Date of Birth : 23/11/1984
Nationality : South African
Gender : Female
Driving Licence : Learners Code 10 (C1)
Mavis Nengovhela - Market Theatre Foundation
Manager
(011-***-**** Ext (201)/082-***-****
Tshidi Thanjekwayo - Moso Consulting Services
Manager
Tshepo Baugh - SAA Merchants: Voyager Call Centre
Team Leader
SKILLS
LANGUAGES
PERSONAL DETAILS
REFERENCE
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