Quality Assurance Scrum Master

Chivukala Jitendra

Mobile : 571-***-**** E-mail : **********@*****.***

PROFESSIONAL SUMMARY

Over 15+ years of IT experience in Software Quality Assurance/Testing in Client Server/Web based and Database Applications. Hands on Experience in automated testing using Selenium, Junit, TestNG, Cucumber, JMeter, SoapUI, ReadyAPI, RestAssured, and Postman

IT industry experience in E-Learning, Banking, Online Applications and Web Browser testing.

Work closely with the Business & Technical community to gather Business Analytic Requirements, S/W Requirements, create technical and functional specifications for achieving the desired end results

Experience in testing SOA, Mainframe, Middleware, Web-based and Client-Server applications on different environments.

Knowledge on all phases of STLC/SDLC and have a good understanding of all phases/types of software quality testing.

Experience in Black Box testing, Integration Testing, System Testing, Performance/stress testing and User Acceptance Testing.

Good Experience in GUI Testing, Functional Testing, Regression Testing, Ad-hoc Testing, Simple Performance Testing and Compatibility Testing.

Provided the leadership, guidance, training and mentored to implement test automation across the Audit trail System project

Designed and implemented the test automation strategy including the roadmap, and tools, and framework to implementation for the project.

Develop the high-level functions that are required for multiple projects which can be used for any given web applications independent to the project

Implement Jira ticketing system and performed all the global administration activities required.

Having knowledge on Agile Process, Rational Unified Process and Scrum Methods

Ability to develop IVR test scripts based on defined business requirements and use cases.

Planned testing tasks for Multiple Releases, ensure proper Test Script Development and Test Case Execution and provide Timely Feedback to improve quality Performed Data Validation followed by the manual testing of back end.

Expertise in ETL/Database Testing and validating ETL Transformations in Data Migration Testing.

Strong in back-end testing with SQL queries in Oracle Relational database Management.

Experience in writing System test plans, defining test cases, developing, and maintaining test scripts and documenting all phases of QA process.

Develop and enhancing Test Scripts using Element locators, WebDriver methods, Java programming concepts and TestNG Annotations.

Implementing JUnit or TestNG and Cucumber for test Automation framework and developing automation infrastructure

Experience on installing the QTP and QC and configuring the license for the users.

Excellent Scripting Knowledge of Mercury’s “Test script Language” (TSL) and VB Script.

Proficient in Performance, Load and Stress testing using Load Runner.

Ability to handle multiple tasks/Projects simultaneously.

Having experience in handling both Offshore & Onsite teams.

Identifying the bugs in the testing process and bug reporting using bug-tracking tools.

Good knowledge about testing of Web and Client/Server Applications.

Experience in basic RDMBS concepts and writing the SQL queries for verifying the data in the back end.

EDUCATION DETAILS: - B.E (Mechanical) from madras university, Chennai 2002

CERTIFICATION: PSM I (Professional Scrum Master)

SECURITY CLEARENCE: Public Trust (SF85&86 - Conducted by social security administration agency)

TECHNICAL SKILLS:

Operating Systems

Unix, Windows 98/2000/2003/XP/Vista/7, Macintosh 9.2.2/10.2.8-10.4.2.

Testing Tools

UFT 12.02, Load Runner 7.5/8.0, Win Runner 9.5 and Test Director 8.0/ALM 11.52, Toad, Rational Robot, Agile, Windows test Technology (WTT) Selenium, TestNG, Cucumber, Junit, Jira, Version One and VSS

Database

DB2, SQL Server, Oracle 9i Postgres

Bug Tracking Tools

Clear Quest 8.0, Test Tracking Tool, Product Studio, Team Foundation Server

Web Technologies

ASP.Net, XHTML, Web 2.0, Java Script, VB Script, XML, SharePoint Server 2007, PerformancePoint Business Modeler, JSON

WebServices Test Automation

ParaSot SoapUI, ReadyAPI, RestAssured and PostMan,

Cloud Technologies

AWS Cloud

Repository Management

GitHub and GitLab

Hardware

IBM Compatible PCs, Pentium PCs, Intel based Machines

Web Browsers

Internet Explorer 8.0, 9.0, Netscape 7.0, 6.0, Opera 8, Mozilla Firefox 4

Languages

Visual Basic, C, C++, C#, Java, Visual Studio 2008, Scorecards, PPM

PROFESSIONAL EXPERIENCE:

Client: Leidos, Baltimore - MD, USA Oct 2018 to Till Date

Client: Peraton, Baltimore - MD, USA Mar’2012 to Sep 2018

Client: Lockheed Martin, Baltimore - MD, USA Mar’2010 to Feb 2012

Project 1: CCM – (Customer Communications Management), Project 2: CIRP - (Comprehensive Integrity Review Process), Project 3: PFIR & PFIR II - (Public Facing Integrity Review), Project 4: ATS - (Audit Trail System) and

Project 5: MAPS - (Medicare Application Processing System)

Role: Subject Matter Expert III, Project Manager, Team Leader, Business Process Analyst III

Environment: JavaScript, JSP, VBScript, PPM, HTML, and XML, DB2, Windows 7, Z/OS, CICS, PCOM, TSO, MKS Integrity Client, Jira, VersionOne, Postman, RestAPI, RestAssured, AWS, GitHub and GitLab

QA Tools: HP ALM 11.52 UFT 14.02 DB Visualizer 7.1.5, Selenium, TestNG, Junit, Cucumber

Description: - Project 1

Customer Communications Management is a modern cloud-based architecture that transforms how the agency formats, generates, and delivers notices and communications to the public.

Description: - Project 2

WebCIRP supports SSA's stewardship responsibility to assure the accuracy of benefit payments and to protect personal information maintained in our programmatic systems.

Description: - Project 3

Public Facing Integrity Review (PFIR) will focus on fraud or abuse conducted by the public. The new system will provide alerts for SSA employees to analyze and address, like the current CIRP system. The process would be limited in how it would present the results for review by SSA personnel.

PFIR Release 2.0 will provide a web-based case review “front end” for the Office of Information Security (OIS).

Description: - Project 4

The Audit Trail System (ATS) is a facility that supports the ability of SSA Security Officers to monitor and evaluate data-entry activities in our programmatic and internet applications. Selection and analysis of specific information will help Security Officers detect and follow-up on possible fraudulent use of the online systems by SSA employees.

Description: - Project 5

Medicare Part D Prescription Drug Coverage added to Medicare in January 2006. Eligible individuals/couples with limited income and resources may be eligible for a premium subsidy.

Roles & Responsibilities: -

Subject matter expert in design the architecture of the framework using different automation tools based on the needs.

Provided the leadership, guidance, training and mentored to implement test automation across the Audit trail System project

Designed and implemented the test automation strategy including the roadmap, and tools, and framework to implementation for the project.

Participate in design and architectural reviews of proposed automation across different projects and provided inputs

Develop the high-level functions that are required for multiple projects which can be used for any given web applications independent to the project

Develop the code for different functions considering all possible boundary conditions to increase the reusability of the code to the maximum.

Develop test scripts using Unified Functional Testing tool, VB scripting and HP application Lifecycle management.

Develop and enhancing Test Scripts using Element locators, WebDriver methods, Java programming concepts and TestNG Annotations.

Created Test automation framework for RestAssured and Cucumber.

Creating the XML files for the Audit Trail System Parser program for individual application.

Creating the Java files for the Audit Trail System Parser program for individual application.

Creating Object repository, and function library using Unified Functional Testing Tool.

Develop test scripts using Selenium Web Driver, Cucumber and TestNG Annotations for testing the core functionality in multiple browsers.

Handling duplicate objects and dynamic objects using index property, Regular expressions, and XPath to differentiate the object with unique identification.

Implementing JUnit or TestNG and Cucumber for test Automation framework and developing automation infrastructure

Created test automation scripts to validate Rest and Soap API using Postman.

Maintained the version control using MKS for all the code changes and log files associated with the release.

Develop SQL statements to extract the data from database and verify against the user interface data.

Understanding the existing Business process of CIRP to implement the automation using QTP.

Developed the Test conditions, Test Cases based on the requirement document.

Involved in the internal meetings with the client for the review of the test conditions.

Suggested the methods how to implement the automation for the existing test conditions.

Developed the functions using VB Scripting to handle the filter options based on the requirement.

Created the SQL Statements to extract the data from the database for the comparison.

Created Shared Object Repository using QTP for the CIRP Application

Implemented Requirements Traceability Matrix (RTM) to map the current requirements with existing test conditions in quality center.

Developed functions using QTP such as Compare Excel, Custom Filter, and Populated DB date.

Upgraded the existing scripts based on the changes in the functionality of different modules in CIRP Application.

Involved in user meetings with the client to gathering requirements for PFIR Application.

Created Business Process Document and Project Scope Agreement Documents for PFIR Application.

Involved in taking the meeting discussion notes and discussed the advantages and dis-advantages of the existing CIRP Application.

Involved in technical discussion with the PFIR Team to analyze the scope and the criteria for the PFIR Application.

Provided examples and use cases of the business criteria for the PFIR Application to the users

Developed the Requirements Document based on the user’s conclusion on the business criteria for PFIR Application.

Work closely with the business community to gather business analytic requirements, create technical and functional specifications for achieving the desired results.

Understand Design Artifacts (Database Diagrams, Architecture Model Diagrams and Workflow Diagrams).

Provided the Data Mapping document from source to destination for the PFIR Application for the developers.

Addressed the questions and concerns raised by the developer and the users related to the implementation of PFIR Application.

Involved in validating the business process for PFIR Application.

Identified the technical areas which needs attention related to the data overlap between the existing systems.

Provided with the analysis report of the Post Release Review (PRR), the Public Facing Integrity Review Project

Client: Wells Fargo, San Leandro - CA, USA Nov’2009 to Mar’2010

Project: WRET - (Wholesale Relationship Event Tracker)

Role: Quality Assurance Lead

Environment: JavaScript, JSP, Eclipse, HTML, and XML, Windows XP, Windows server 2003, Unix, Z/OS, CICS, PCOM, TSO, Informatica, SharePoint.

QA Tools: QTP 9.2, Quality Center (Test Director) 9.2, IBM Rational Clear Case, Load Runner 9.0, Oracle.

Description: -

WRET (Wholesale Relationship Event Tracker) is a application developed to manage transactions that are migrated from Wachovia to Wells Fargo. Using different relationships across the accounts, WRET mainly helps in the monitoring of accounts migration and transactions by the internal Wells employee.

Client: Esurance, Rocklin, CA, USA Sep’2008 to Oct’2009

Project: Auto Policy purchase, Policy Management, and Claims

Role: Project Manager/Team Lead

Environment: ASP.Net, Web 2.0, PPM, HTTP, HTML, and XML, Unix, Windows server 2005 SQL Server 2008, Sharepoint Server.

QA Tools: Test Track, QTP 9.2 Quality Center 9.2, Load Runner

Description: -

Esurance is the first online-only insurance company and is also the fastest growing new insurance company to be created within the last 50 years.

Client: Microsoft, Redmond, WA, USA Jun’2005 to Aug 2008.

Project 1 & 2: OSB Finance (Online Services Business) and Windows Compatibility Testing.

Role: Quality Assurance Lead/Onsite coordinator

Environment: Visual Studio 2005, C#, Management Studio, SQL, Performance Point Business Modeler, Scorecards, Office SharePoint Server, ASP.Net, HTTP, HTML, and XML

QA Tools: Manual Test Client (MTC), Product Studio, Team Foundation Server Windows Testing Technology (WTT).

Description: -Project 1

The project involves testing of Online Services Business of Microsoft products, same as the reporting process where the actuals and budget data is manipulated as per the business requirements which are specified by the customer.

Description: - Project 2 (Wipro Technologies)

This project involves the testing of application compatibility with the Service pack and GDR’s, which are yet to be released. This testing has different type of test passes like Full Pass, GDR Pass, and Regression Pass. In addition to the testing done with the TCO’s ad-hock testing of the Operating System is done to find various issues that are caused due to the installation of the Service Packs or GDR’s.

Client: Accenture, Hyderabad, India Dec’2003 to May 2005.

Project 1 & 2: VETSS- Voice Enabled Telephone Self Service and MyUHC.com.

Role: Quality Assurance Analyst

Environment: Struts Framework 1.1, JSP 1.2, Servlet 2.3, XML, WebSphere5.0, Sybase (Database Server), SQL, Windows 2003 Server, Toad

QA Tools: Quick Test Pro 8.2, Test Director 8.0, Load Runner

Description: -Project 1

Voice enabled Telephone Self Service (VETSS) is a J2EE application with Struts Framework and Voice XML Tool Kit. This application provides the foundation for future voice applications. This application helps the Client to move towards full voice accessibility by ultimately transferring all applications from the IVR to an open-standards web platform similar to our existing portal technology.

Description: - Project 2

This is a Jakarta Struts based portal, which helps the users registered with Client to obtain the information pertaining to their Health conditions, and Health care plans online. Since many of the queries that were to the Front office of Client can now be obtained from the portal itself, it helps Client to provide better services to its clients. The main ideas behind this portal are Claims information to be made readily available to the users, Online information about the Health care plans opted by the users. Customized claim forms for employers are among the many services that are provided by myUHC.

Client: Pune, India Jul’2002 to Nov 2003.

Project: Enterprise Incentive Management (EIM)

Role: Test Engineer

Environment: JAVA, JSP, HTML, Java script, Oracle and SQL Server, Windows 2000.

QA Tools: Win Runner, Test Director 8.0, Load Runner

Description: -

Enterprise Incentive Management (EIM) tool is developed by Synygy.Synygy provides software and services for creating performance-driven organizations. Synygy is dealing with GE Healthcare, Alliance etc. Synygy's EIM solution is a set of integrated products for building and modeling plans and defining credit, measure, earnings, and payment rules to improve the efficiency and effectiveness of all aspects of your incentive compensation management process. Application is developed using Java, HTML, JDBC and backend as Oracle.

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