Customer Service Team Member
Resume:
Jorika Thompson
Tampa, FL
****************@*****.***
Professional Summary
Reliable, Hard-working, Multitasker, Team player, Outgoing, laugh/joke, Help Others, Also good people skills treat my customers with excellent hospitality etc. Willing to relocate: Anywhere
Work Experience
Team Member
Burger King-Tampa, FL
July 2023 to Present
• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Handled exchanges or refunds according to company policies while providing excellent service to dissatisfied customers
• Utilized point-of-sale (POS) system proficiently to process discounts, coupons, gift cards, and loyalty rewards programs
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
• Assisted in inventory management by monitoring stock levels at the checkout counter
• Contributed ideas for improving checkout processes or enhancing customer experience based on feedback from customers or colleagues
• Performed opening/closing duties including counting money in the register before/after shifts
• Ensured food quality by closely monitoring cooking times and temperatures to meet customer preferences
• Maintained cleanliness and organization of the grill area, following all health and safety regulations
• Collaborated with kitchen staff to coordinate timing of grilled items with other menu items for efficient service
• Received commendation from management for maintaining a clean work area during surprise inspections
• Implemented improved cleaning procedures resulting in decreased downtime between shifts
• Performed thorough cleaning and sanitization of assigned areas, including dusting, sweeping, mopping, and vacuuming
• Maintained high standards of cleanliness and hygiene in accordance with company policies and industry regulations
• Utilized various cleaning equipment and supplies to achieve optimal results while ensuring the safety of self and others
• Managed inventory of cleaning products and supplies, promptly restocking when necessary to avoid shortages
• Assisted in the setup and breakdown of events or functions by arranging furniture, decorations, or equipment as needed
• Executed specialized cleaning procedures as required for specific areas such as kitchens, bathrooms, or medical facilities
• Maintained confidentiality when dealing with sensitive information encountered during cleaning activities
• Completed daily checklists to ensure all assigned tasks were completed thoroughly and on schedule each day/shift
• Supported a safe work environment by promptly addressing any potential hazards or unsafe conditions observed
• Ensured compliance with health codes/regulations by following proper sanitation procedures at all times
• Trained new employees on proper cleaning techniques/procedures as part of their onboarding process
• Maintained a positive attitude even during challenging situations while providing excellent customer service
• Maintained accurate records/logs of cleaning activities, supplies used, and any incidents/accidents that occurred on-site
• Etc...
Amazon Warehouse Associate
Amazon Warehouse-Tampa, FL
July 2022 to December 2023
• Maintained accurate inventory records by conducting regular cycle counts and reconciling discrepancies
• Picked and packed orders with high attention to detail, ensuring accuracy in product selection and packaging
• Maintained a clean and organized work area to promote safety and productivity
• Assembled product components using hand tools or machinery as required by job instructions
• Safely stored hazardous materials according to OSHA regulations and company guidelines
• Performed quality control checks on outgoing shipments to ensure products met customer specifications
• Demonstrated flexibility by adapting quickly to changing priorities or urgent requests from supervisors
• Operated forklifts and other warehouse equipment to safely load, unload, and transport materials
• Received incoming shipments, inspected contents for damage or defects, and verified quantities against purchase orders
• Collaborated with team members to optimize workflow efficiency and meet daily production goals
• Utilized computer systems to track inventory levels, update stock locations, and generate shipping labels
• Closely followed all safety protocols when handling heavy machinery or working at heights
• Leveraged knowledge of different material types (e.g., fragile items) to ensure appropriate handling techniques were used
• Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately
• Implemented process improvements that reduced order processing time by XX%
• Maintained knowledge of safety regulations and best practices for handling hazardous materials
• Achieved an average picking rate of XX items per hour, exceeding department standards
• Operated pallet jacks and hand trucks to move materials within the warehouse
• Collaborated with team members to unload delivery trucks efficiently and accurately count received items
• Assisted in the organization and maintenance of warehouse layout for optimal space utilization
• Participated in regular safety training sessions to ensure compliance with workplace health and safety guidelines
• Suggested process improvements that led to a XX% reduction in order fulfillment errors
• Packed fragile items using appropriate protective packaging materials (e.g., bubble wrap) to minimize breakage during transit
• Leveraged strong communication skills when coordinating with drivers, vendors, and other warehouse personnel on shipment schedules
Team Leader
Wendy's-Tampa, FL
October 2021 to December 2023
• Monitored team performance and provided regular feedback to drive continuous improvement
• Led a team of XX employees, providing guidance and support to ensure successful completion of projects
• Resolved conflicts within the team by facilitating open dialogue and promoting a positive work environment
• Collaborated with cross-functional teams to identify process improvements and implement best practices
• Served as a liaison between upper management and the team, effectively communicating goals, objectives, and expectations
• Identified skill gaps within the team and coordinated training sessions to enhance overall capabilities
• Created performance metrics and tracked key indicators to evaluate individual and team performance
• Implemented a reward system to recognize top performers, boosting morale and motivation levels
• Streamlined workflow processes resulting in an increase in efficiency by XX%
• Developed strong relationships with clients through effective communication and exceptional customer service skills
• Analyzed data trends related to project outcomes in order to make informed decisions for future initiatives
• Provided mentorship opportunities for junior members of the team in order develop their skills
• Demonstrated strong problem-solving abilities when faced with unexpected challenges or obstacles
• Ensured compliance with company policies, procedures, safety regulations at all times
• Cultivated a positive work culture that encouraged teamwork, creativity, innovation among employees Sales Representative
T-Mobile Premium Retailers-Tampa, FL
May 2020 to December 2022
• Identified customer pain points and proposed tailored solutions that addressed their specific challenges
• Provided ongoing support to customers post-sale, ensuring their satisfaction and addressing any concerns or issues
• Attended weekly sales meetings to discuss progress, share best practices, and receive feedback
• Collaborated with sales team to develop and implement effective sales strategies
• Built strong relationships with key decision-makers within target accounts through regular communication and follow-up
• Generated new business opportunities through cold calling, email campaigns, and referrals
• Maintained accurate pipeline forecasts using CRM software for effective resource allocation
• Analyzed market trends and competitor activities to identify potential growth areas Crew Member
McDonald's-Panama City, FL
July 2017 to October 2018
• Prepared food items according to established recipes and portion sizes, maintaining high quality standards
• Followed all safety protocols and procedures to maintain a safe working environment for both staff and customers
• Demonstrated strong communication skills by effectively conveying information about menu items to customers
• Contributed to a positive work environment by fostering teamwork among crew members through effective collaboration
• Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
• Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
• Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
• Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
• Maintained cleanliness of dining area, ensuring tables were promptly cleared and sanitized for the next customer
• Efficiently operated cash register, accurately handling transactions and providing correct change to customers
• Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
Sales Associate
Walmart-Tampa, FL
April 2013 to May 2017
• Built and maintained strong relationships with customers, resulting in a high rate of repeat business and referrals
• Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
• Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
• Participated in regular training sessions to stay updated on product features, industry trends, and sales techniques
• Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
• Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
• Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
• Effectively communicated promotions, discounts, and special offers to customers at the point of sale
• Maintained a clean and organized work environment to enhance the shopping experience for customers
• Collaborated with cross-functional teams such as marketing and operations to implement promotional campaigns effectively
Chef
Tampa Palms Golf & Country Club-Tampa, FL
July 2011 to February 2013
• Created and executed innovative menus, incorporating seasonal ingredients and culinary trends
• Managed a team of XX kitchen staff members, providing training, guidance, and performance evaluations
• Collaborated with front-of-house staff to ensure smooth communication between the kitchen and dining area
• Conducted regular inspections of equipment to identify maintenance needs or potential hazards
• Implemented cost-saving measures such as portion control strategies without compromising quality or customer satisfaction
• Trained kitchen staff on proper food handling procedures to maintain safety standards at all times
• Coordinated catering events for large parties or corporate functions, ensuring timely delivery of meals
• Led menu planning meetings to discuss new dishes, specials, or modifications based on customer feedback
• Ensured consistent quality of food preparation by implementing standardized recipes and cooking techniques
• Maintained inventory levels and controlled costs through effective ordering and stock management
• Collaborated with suppliers to source high-quality ingredients while optimizing costs
• Implemented strict sanitation standards to ensure compliance with health regulations
• Developed and maintained positive relationships with customers, addressing their dietary preferences and special requests
• Oversaw the organization of kitchen operations to maximize efficiency during peak hours
• Managed food waste reduction initiatives by implementing efficient production processes
• Participated in industry conferences or workshops to stay updated on emerging culinary trends
• Developed creative solutions for accommodating dietary restrictions or allergies while maintaining flavor profiles
Education
Certificate in Childcare Education
Hillsborough Community College - Ybor City, FL
August 2012 to May 2013
High school diploma
Bowers-Whitley Career Center - Tampa, FL
August 2008 to July 2011
Skills
• Recruiting
• Process Improvement
• Food Handling
• Human Resources
• Kitchen Experience
• Inventory Control
• POS
• Cash Handling
• Merchandising
• Leadership
• Food Preparation
Certifications and Licenses
ServSafe
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