Store Manager Social Media

Natalie Ciocca, BA

Chattanooga, TN 901-***-**** **********@*****.***

Education

Rhodes College, Memphis, TN

Bachelor of Arts in Art

Minor in English

2014

Awards

Rhodes College's Sally Becker Grinspan Award for Artistic Achievement

April 2014

Work Experience

Store Manager, JOANN Fabric and Crafts, Chattanooga, TN, October 2022 to present

●Managed the largest & busiest fabric store within a 100 mile radius; met & exceeded yearly sales goal of $2.4 million within a sparse labor budget.

● Directed personal & staff-driven store maintenance and upkeep, stocking, and business days of a 25,000 sq. ft. store.

●Recruited & hired staff of 15-17, creating posts & conducting interviews as needed.

●Coached and inspired team members to uphold JOANN’s customer service & operational standards, while maintaining productivity in order to drive sales.

●Ensured cashiers’ daily implementation of email capture practices at the register.

●Created and maintained a weekly store schedule for large staff within confines of tight labor allotment and heavy corporate task list.

●Planned daily task lists for team members

●Analyzed weekly sales reports along with email capture

Store Manager, Nadeau Corporation, Chattanooga, TN, January 2022 to July 2022

Store Manager, Nadeau Corporation, Memphis, TN, December 2019 to January 2022

●Managed an ever-changing showroom receiving frequent directly-imported shipments of solid wood, quality furniture & decor from India & Indonesia.

●Exceeded monthly sales expectations consistently with ZERO marketing budget via innovative marketing strategies, custom E-Flyer campaigns, along with winning daily practices such as innovative furniture re-merchandizing, and active social media marketing & engagement, all the while cultivating long-lasting, word-of-mouth customer relationships.

●Prioritized and executed administrative and store tasks as they occurred: processing sales, helping customers, lifting & loading out furniture, while communicating succinctly with cross-sectional corporate departments.

●Recruited, trained, & led employees with authentic connection & collective purpose; motivated productivity & teamwork with devoted, lock-step communication & empowerment; expertly trained team’s customer engagement & business model understanding; delegated daily operations & inventory-related tasks.

●Excelled in conflict prevention and resolution in a wide variety of customer and employee issues with genuine understanding, prompt communication, and innate problem-solving skills.

●Maintained extremely detailed digital records of product issues, customer product requests, and surveys of how visitors learned of our store.

●Created and submitted dozens of furniture orders based on local trends & observation; tracked its year-long arrival to port & co-ordinated its timely arrival to the store.

●Led & motivated team of employees & hired temp workers for furniture container arrivals, directing at all levels of aisling unloading, unpacking, & aisling inventory within a tight timeline.

●Conducted quarterly inventory audits & discrepancy reports.

Home Asset Organizer, Downsizer, & Re-Seller, Contracted/Commissioned & Self-Employed, June 2018 to June 2021

Contracted Project Manager / Assistant Store Manager, Proud Mary, Memphis, TN, April 2018 to April 2019

●Aided the plan, development, and opening of an art gallery & vintage apparel shop.

●Built a return customer base and social media following through authentic, attentive customer interaction.

●Maintained inventory, merchandise, and re-stock of all retail and consignment items.

●Manage social media platforms daily with posts about shop merchandise and artists.

●Conducted sales transactions; kept detailed record of customer or operations needs.

●Manage register and alarm; general housekeeping.

Sales & Design Consultant / Project Manager, Venice Tile and Marble, Memphis, TN, October 2015 to November 2017

●Guided clients through a showroom of over 200 tile suppliers, providing full-range customer support regarding tile options, product knowledge.

●Thrived in a very high-paced sales environment in tandem with a team while taking phone calls, answering emails, while dealing with in-store pricing & design questions.

●Assessed client’s aesthetic goals, budget, and timeline to ensure successful tile selection.

●Designed tile layouts that maximized its appeal and functionality in a given space.

●Created, sent, & tracked custom orders; worked closely with vendors to ensure quality control & timely arrival.

●Improved the efficiency & organizational ease of tile selection notekeeping,

●Researched & streamlined all co-manager & designer contacts and vendor pricing into readily accessible, up-to-date excel sheets.

●Managed freight quotes, shipment consolidations, and freight damage claims.

Commissioned Mural & Portrait Artist, Self-Employed, Memphis, TN, January 2015 to 2018

Interior Design Consultant, Self-Employed, Memphis, TN, October 2014 to August 2020

Sales and Design Consultant, The Tile Shop, Cordova, TN, September 2014 to October 2015

●Guided customers through the tile selection process while providing design expertise, extensive product and maintenance knowledge.

●Used Photoshop to create images showcasing prospective tile designs within a customer’s space.

●Kept a diligent detailed record of every customer interaction and needs for sales follow-up.

●Maintained end-of-day financial records; secured cash deposits; closed the store nightly.

Computer Skills

WordPress; Adobe Photoshop, Premiere Pro, Encore; Microsoft Word, Excel.

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