Management

RENEE TIMBERLAKE

*** * ******, *.*., Washington, DC 20003 202-***-**** *********@*****.***

SUMMARY OF QUALIFICATIONS:

Over 15 years of experience in Federal administrative operations.

Excellent written and verbal technical and non-technical communication skills.

Able to analyze and evaluate effectiveness of managerial operations in meeting established goals and objectives.

Able to conduct management analysis, review white papers and performance metrics, and make recommendations to leadership on organization-wide policies.

Exceptional organizational and interpersonal skills.

Project Management expertise to include planning, scheduling, and execution of ITIO projects and studies to evaluate, identify and resolve issues and respond to contingencies.

Software Proficiency: MS Office Suite (Word, Access, PowerPoint, Excel, Outlook, WebEx, Zoom, TEAMS), SharePoint, Salesforce, Financial Management Systems, Teleform Verifier, Case Management Systems, ServiceNow, and E828 System.

SECURITY CLEARANCE/CERTIFICATIONS:

IRS MBI Clearance

Public Trust

Cybersecurity Training Certificate

Agile Certification (Pending)

EDUCATION:

Strayer University (Business Management)

High School Diploma, Howard D. Woodson HS

PROFESSIONAL EXPERIENCE:

Management Analyst (Equivalent to GS-12) Dec 2022-July 2024

The Tatitlek Corporation

Provided administrative executive support to the U.S. Department of Health and Human Services, Office of National Security, Business Services Division in managing personnel security/suitability, and information security requirements for contractors and federal employees.

Performed management analysis assignments, which involve planning, developing, analyzing, evaluating, advising on and improving the effectiveness of management and internal administration operations.

Led and participated in the analysis and evaluation, on a quantitative or qualitative basis, the effectiveness of the assigned organization in meeting established agency and local level metrics, goals, and objectives.

Oversaw and/or performed root cause analysis (RCA) and corrective action plan (CAP) development and implementation to address findings/issues.

Led, planned, scheduled, and conducted studies of organizational efficiency, productivity, and regulatory/policy/procedural compliance, and recommended changes or improvements in organization, staffing, work methods, management practices, policies, and procedures to address any issue found and/or to exploit any unrealized efficiencies.

Analyzed and evaluated impact of proposed changes in mission, operating procedures, and related delegations of authority on IHS's existing and planned acquisition programs and systems.

Collected and compiled data, statistical scores, measurements, and metrics related to programs and processes to develop various types of reports, presentations, and briefings to leadership.

Performed data analytics/special projects, developed systems to capture performance data and conducted various analyses on collected performance data. Designed, implemented and monitored changes in work processes. Planed, developed, and implemented systems for obtaining and providing data required for planning. Assisted in development of strategic plans for assigned programs.

Analyzed and evaluated administrative status reports for review at all levels. Reviewed internal processes and procedures, made recommendations for improvements to promote efficiency and cost savings for management practices and methods and administrative operations of the Immediate Office of the Secretary (IOS).

Identified and analyzed issues, problems, and challenges facing within IOS; formulated and evaluated possible courses of action for resolving them; drew conclusions based on relevant facts; and recommended solutions to Office of National Security (ONS) Management.

Used statistical tables or similar tools with qualitative and quantitative methods to assess progress toward organizational goals and objectives and, in the evaluation process, to coordinate strategic activities with senior IT leaders for each ONS mission objective.

Prepared weekly, monthly, and quarterly reports and briefed results and recommendations to ONS management that promoted efficiency and cost savings.

Formulated and recommended additional administrative procedures or modifications to improve efficiency and effectiveness of current administrative operations.

Business Analyst June 2021-Sept 2022

Purisolve Inc.

Provided 100% remote work with Internal Revenue Service (IRS) Demand Management and Project Governance Divisions.

Provided administrative support to project Point of Contacts (POCs). Completed required documentation work requests for server build. Reviewed work requests, retrieving required server information for tracking.

Coordinated related activities between projects and IT POCs.

Assisted in gathering requirements for Enterprise Operations Projects (EOPS) (i.e., server build information, such as Server Name, SAN Ticket, Date Opened, Location and Server Environments).

Monitored and tracked server build status.

Scheduled and facilitated meetings with project teams. Captured notes in support of server build/Migration. Followed up on status and action items with POCs.

Created and maintained EOPS project spreadsheets; prepared and submitted metrics; and performed data analysis.

Performed support tasks for EOPS as needed, including system testing, etc.

Performed documents management: updated and maintained documents for management review; uploaded and retrieved SharePoint documents.

Requested and processed ServiceNow requests.

IT Asset Management Analyst May 2019 – Jan 2020

Enhanced Veterans Solutions

●Provided on-site contract work at the Department of Justice (DOJ) Civil Division.

●Led and supported a wall-to-wall IT Asset Audit in five Washington, DC metro area facilities.

●Prepared SF-120 forms for any assets that were retired and ready for disposal and coordinated the processes and procedures.

●Reviewed existing IT Asset records in the Civil Division discrepancies in an asset record and ensured its current location, status, and condition were documented in a change log and connected in the IT Asset management system record of the asset. Ensured all reviewed assets record were updated to reflect the date of the most recent review.

●Conduct in-depth analysis to assess the Civil Division existing business processes associated with IT Asset monitoring, managing, accountability, and reporting.

●Analyze and support IT Asset processes to evaluate opportunities for automation and any areas where process changes would lead to better delivery.

●Define, populate, and maintain the asset register in terms of structure and content, and the storage facilities for assets and related media.

Data/Research Analyst May 2018 - Dec 2018

Ardent Eagle Solutions

Provided on-site contract work at the Department of Commerce (DOC) International Trade Administrative (ITA).

Transferred legacy data from Lotus Notes, Excel, and SharePoint into Case Management Systems (CMS) application.

Researched historical data to ensure companies were on the Salesforce platform.

Analyzed and edited data during the Salesforce clean-up process.

Cleaned up case files on the Salesforce platform.

Proofread all data in the CMS applications to determine what actions needed to be taken.

Identified duplicate information once the data was uploaded from Excel spreadsheets.

Ensured accuracy of addresses and zip codes provided on the Salesforce platform.

Retrieved, created, modified, updated, performed quality check, and verified service lists and records in Oracle and Access.

Data Product Analyst Apr 2008 - Jan 2018

BAE Systems

Provided on-site contractor administrative support to the Bureau of Labor Statistics (BLS), U.S Department of Labor (DOL).

Reviewed data to determine reporter-provided information on products and services were correctly entered into the Janus database.

Reviewed and processed 12K or more schedules monthly.

Audited and corrected data entry by co-workers using Teleform Verifier, the last application in the data capture process. Made decisions on borderline characters in displayed scanned images of a form needing review by an operator.

Generated and maintained reports including monthly electronic data collection reports and statistics for the Producer Price Index (PPI).

Stuffed and reviewed 4K pieces of mail monthly and performed quality control on the mailings for content and timeliness.

Monitored facsimile machines, including retrieving about 5K incoming faxes monthly. Reviewed facsimiles for legibility and completeness and identified item codes. Performed office equipment maintenance by adding paper, changing toner cartridges, clearing paper jams, and ensuring all machines were operational.

Budget Analyst Apr 2007 – Apr 2008

District of Columbia Public Schools

As a local government employee, supported Office of the Chief Financial Officer (OCFO). Performed data entry of budgetary transactions (i.e., budget modifications and reprogramming funds).

Regularly performed data entry, update, extraction, and reporting using the System of Accounting and Reporting (SOAR), the financial (accounting) system of record.

Position required accurate data entry skills, proven organizational abilities, and strong attention to detail along with knowledge of spreadsheet and database programs.

Held responsible for the completeness and accuracy of data entered.

Data entry rate and accuracy enabled OCFO staff to meet internal and external reporting deadlines.

Maintained files and logs to track financial transactions in support of budget staff’s budget development process.

Compiled spending plans to ensure a match of budgetary amounts within different comptroller source groups.

Upon request, performed research to verify fund availability for budgetary adjustments.

Gathered, analyzed, and formatted fiscal data, and then prepared routine and ad-hoc reports for the Grants Manager.

Demonstrated high ability to work independently in a team environment. Maintained confidentiality regarding data.

Customer Service Representative Aug 2005 - Nov 2006 Storehouse

Demonstrated a professional personality suitable for direct customer relations.

Worked both alone and with others, demonstrated reliability in terms of accuracy and efficiency, finished tasks within agreed to deadlines, and demonstrated the ability to successfully work under pressure.

Responding effectively to changing workloads and priorities.

Extensively used a computer in daily functions. Performed a variety of administrative and office support activities such as preparing standard correspondence and reports using a computer, maintaining computer-based and paper files, answering and routing phone calls, receiving and directing visitors, and sending/receiving facsimiles.

Established and maintained an Excel tracking system for service tickets. Performed data entry and updates. Provided required data tracking and reporting.

Used the internet for research and analysis of complaints on damaged and/or defective warranted merchandise.

Performed liaison function between customer and service technician on service call follow-ups.

Researched and performed data entry to order parts.

Created an effective workflow and follow up on service tickets until each ticket was closed.

Created spreadsheets with large numbers of figures without mistakes. Assisted management in recording and reconciling very detailed part and merchandise data as part of the annual physical inventory.

Administrative Assistant Jun 1999 - June 2005

PSI Family Services

Provided general office administrative support in both a customer and management facing position.

Extensively used a computer in daily functions. Performed data entry and quality control checks on work produced.

Created Excel spreadsheets to track tasks and for reporting.

Compiled and maintained case sensitive documents in compliance with the established safeguarding and security policies.

Effectively communicated on issue with various levels of management and staff, customers, visitors, business associates, and vendors.

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