Continuous Improvement Information Technology

Farrukh Khan, MS (Comp Sci), CSM, SAFe Public trust Clearance

Glen Allen, VA

********@*****.*** 804-***-****

Information Technology and Business Executive with over 20 years experience in Enterprise Strategy, Digital Modernization, Planning, Enterprise Agile Transformation, Business Analytics, Program Management, Product and systems development, DevOps and implementing and maintaining Cloud, ERP applications - Digital enablement, Web and Mobile software solutions Demonstrated track record of success in developing in-time system availability, high performing teams, increasing productivity, management and technology improvements

-Led teams by building higher levels of trust, advising C-suite on technology, product and development strategy

-Established clear communications, expectations and transparent vision – corporate towers collaboration

-Stood up Transformation teams, built champions on $MM initiatives, thrusting productivity, ownership and communication to a higher platform with continuous improvement - cohesive teams ready for large scale transformation & Agile mindset

-Agilist - leading, transforming and influencing ‘team-first’ think and ‘think globally and act locally’ paradigm, grooming effective teams, building bridges across Verticals and Horizontals and Continuous improvement advanced CoE practices Innovative problem solver and effective communicator adept in delivering superior product exceeding customer expectations

-Designed large scale Cloud, ERP and Enterprise solutions affecting 15,000+ government employees - across the enterprise with HR/IT coordination and open communications

-Spearheaded Enterprise Cloud transformation and higher Maturity at $100M+ project

-Updated Architecture, Advised Purchase Agreements, review/award technology, site and resource contracts

-Led the innovation and enhancement of customer facing $300M+ Digital and Web applications and improved success rates by 150% at a major Financial institution

PROFESSIONAL EXPERIENCE

Technology and Business Leader providing Enterprise wide Transformation solutions, streamlining Program and Portfolio in-time Delivery, building bridges across Techno-Functional teams with seamless leadership communication - easing decision making NOAA DoD – 2024 to Present. Manager - Digital, Cloud services, Analytics - Infrastructure Product Delivery

● Provide Leadership and guidance to people, process and technology to align with and promote Organizational Vision

● Developed metrics for teams setting up reasonable goals and tracking them through the program

● Identified silos and proposed solutions to ease the software development process

● Facilitated cross team networking, reducing dependencies and potential impediments

● Leading teams to become self managing and high performing cohesive teams

● Proposed team upgrades to initiate new trains for better coordination and ease of data exchange

● Helped implement GitLab upgrades and streamline standard implementation so it become an art Capital One – 2019 to 2023. Delivery Manager - Digital Enablement Analytics - Product

● Supervised high performing teams across tower, developing champions across the enterprise.

● Led multiple delivery teams in the rapid development and enhancement of high-quality product with minimal Lead time

● Facilitated the empowerment of cross-functional teams by implementing Agile principles and practices, fostering a culture of self-organizing, self-managing teams and responsible for team backlog across AI and ML teams

● Proactively identified risks and built mitigation strategy before they become issues - saving budget and time

● Helped ERP team towards digital modernization transformation - workday cloud, streamlined enterprise training

● Improvised SAFe Agile Release Train (ART) coordination, prioritizing dependencies and ensuring successful configuration management of Program Increments (PI) - developed cyclical repeatable seamless development process

● Promoted a customer-centric approach, resulting in teams prioritizing delivery and value, and relevant metrics and KPIs

- leading and empowering teams to higher levels of communication and accountability

● Build LEAN portfolio and relationships with performance governance metrics and removed silos built LPM standards Newport News Shipbuilding – 2017 to 2018. Senior Manager - Portfolio / Program - Agile and SDLC

● Spearheaded cultural transformation, fostering a team mindset that goes beyond tools. Including presentations to upper management (across verticals) gaining their approvals and advancing strategic and tactical teams on $MM portfolio

● Established Agile governance framework across the enterprise, helping leaders and teams realize/provide in-time service to the Stakeholders for Mobile and Web products - IT, HR and Engineering teams

● Advisor to tower leadership on implementing strategic initiatives for effective solutioning strategizing direction across organization, functional and political hurdles; smoothed IT - HR collaboration and relations

● Developed high performing leaders from recruitment, training, mentoring to self motivated leaders

● Led and planned large scale SAP ERP teams migration into Cloud; developed LPM standards and guidelines

● Led the Artificial Intelligence/Virtual Reality teams in continuous improvement with retros and feedback loops increasing team productivity and cyclical rollouts

● Stood up 21 Scrum and 3 Kanban LEAN teams under PMO/CoE - teams experienced safe voicing their opinion and participated in deep dive sessions enthusiastically while being customer focused - prepared 3 teams for TDD

● Coached Senior Leaders in Agile framework - so teams could cyclically Plan, Develop, Demo and Deploy

● Led the development of extensive training material, developed enterprise centric customized training and imparted so all teams are on the same page and all adhere to continuous improvement and continuous deployment practices Fannie Mae – 2016 to 2017, Program Manager / Agile Coach / RTE

● Led the implementation of AWS for Residential portfolio with budgets exceeding $100M+ and streamlined configuration management with healthy CI/CD Pipeline deployment - gaining 120% efficiency and maximizing the deployment window with all Engineering and tactical teams for Digital and Web product

● Transformation change agent for continuous team and agile practice improvement extended PMO / CoE

● Coached the Release Train Engineers (RTEs) by identifying gaps and best practices to mitigate solutions by removing impediments and continuous transparent guidance and communication

● Developed standardized reports and shared with teams for team realization and improvement Pentagon FCU – 2014 to 2015, Senior Manager - Program and and Project - ERP, Cloud

● Implemented cost-saving measures without compromising project quality, effectively mitigated risk to under 18%

● Upgraded ERP - HR and Financials; Presented agile framework to C-Suite and mentored teams

● Advised Management on Agile framework (SDLC to Agile), best practices and how teams can increase productivity by reducing distractions and streamlining impediment resolution, built CoE Capital One – 2011 to 2014, Manager - Mergers and Acquisitions

● Merged ERP - PeopleSoft Workday HCM. $MM mergers across Financial institutions managing from Recruitment to Retirement affecting more than 20,000 employees - implemented within 1% variance as planned.

● Reengineered processes across Credit Horizontals and realized 27% increase in revenue over the previous year with constant visibility and upper management interaction Ciena Corporation – 2010 to 2011, Manager - Integration and Acquisition Manager

● Successfully managed Ciena-Nortel systems merger $50M+ across continents building quick relationships by offering working models, well researched solutions and high team availability to address the merger

● Merged ERP - SAP into Oracle eBS in a Hitech merger, accomplishing the merger 23% faster than planned

● Build enterprise PMO and IMO to manage the integration and automated QA so the systems could be tested realtime Henrico County – 2008 to 2010, HR IT Manager - Implement, Manage, Maintain HR systems

● Successfully implemented Oracle eBS ERP - the system regularly processed more than 15,000 government employee pay and benefits - Acquire to retire; gave an added 50% functionality, reduced enterprise challenges

● Developed strategic system, team and third party vendor resources plans, addressed roadblock methodology, shared with Tower leads and upper management and upon approval rolled out product with no defects

● Anticipated opportunities and developed recovery plans so customers had little to no lead time

● Saved the government 25% ($1MM) through meticulous planning, communication and deep dive analysis EDUCATION

M.S., Computer Science, SPSU, Marietta, GA

CSM, Scrum Alliance

Digital Transformation, UVa, Darden School, VA

Oracle Systems Administrator, Oracle University.

SKILLS

AWS Azure Oracle eBS Java

SAP PeopleSoft Jira / Confluence AI / ML / VR

Agilist LEAN team Leadership Communication Relationship Builder Agile Methodologies Metrics and Reporting Workday Problem Solving and Decision Making PMO/CoE Governance DataWarehouse Jira RoadMaps

ServiceNow HCM GitLab Oracle Time and Labor

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