Costumer service associate
Resume:
Nilza Almeida
**************@*****.***
Clermont, FL 34714
PROFESSIONAL SUMMARY
Detail-oriented and highly organized professional with extensive experience in administration, executive assistance, and financial analysis. Strong background in managing payroll systems, employee scheduling, and compliance, with expertise in timekeeping, reconciliation, and financial reporting. Adept at collaborating with cross-functional teams to streamline processes and improve efficiency. Adaptable and flexible person, eager to learn in new environments. EXPERIENCE
Executive Secretary – Security & Firefighter Department SBT (Sistema Brasileiro de Televisão), Brazil 1997 – 2019
● Managed all administrative functions for the Security and Firefighter Department, ensuring smooth daily operations.
● Oversaw payroll processing, employee scheduling, and timekeeping systems to ensure accurate compensation.
● Maintained compliance with labor laws and company policies regarding working hours and payments.
● Analyzed and processed work hours for payroll, ensuring accurate reflection in employee salaries.
● Coordinated employee access control, tracking incoming personnel and maintaining security protocols.
Financial Business Analyst & CEO
K3 World of Sport, Brazil 2013 – 2019
● Processed payroll, ensuring accurate payment to employees, event managers, and service providers. Collaborated with stakeholders to develop strategic solutions for budgeting and payroll management.
● Oversaw financial operations for an international sports agency, optimizing efficiency and process improvements.
● Traveled globally to manage events, facilitate company representation, and coordinate financial aspects.
● Managed client communications and financial reporting for operational transparency.
KEY SKILLS &
COMPETENCIES
● Payroll Processing &
Compliance
● Timekeeping &
Attendance Management
● Financial Analysis &
Reporting
● Employee Scheduling &
Labor Law Compliance
● Cash Handling &
Reconciliation
● Customer Service & Team
Leadership
● Microsoft Office Suite
(Excel, Outlook, Word)
● Oracle
LANGUAGES
● English
● Portuguese (Native)
● Spanish
Sales Manager
Luxury Sunglasses Store, Orlando, FL 2021 – 2022
● Led sales team in a high-end retail environment, achieving and exceeding revenue targets.
● Managed financial transactions, cashouts, and market trend analysis to optimize sales performance.
● Built strong customer relationships through personalized service and product recommendations.
Shift Leader
Marco’s Pizza, Florida 2022– 2025
● Supervise store operations, employee performance, and financial transactions.
● Ensure compliance with health and safety standards while managing business targets.
● Maintain payroll-related responsibilities, including tracking employee hours and analyzing labor costs.
Sales Associate
Marshalls, USA Present
● Handle cash transactions, refunds, and markdown processes to maintain financial accuracy.
● Monitor stock levels and assist with inventory management.
● Provide excellent customer service and resolve transactional discrepancies efficiently.
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