Hr Manager Employee Relations

ALIA QADIRI

Arlington, Virginia 703-***-**** ***********@*****.***

Objective: Detail-oriented and experienced HR manager seeking a challenging role in human resources with extensive background in HR, Payroll, employee relation management, training and development, and program development to contribute effectively to a dynamic organization.

Professional Experience

Highgate- Westin Arlington Gateway OCT-April

HR Manager:

● Managed onboarding for all 120 employees, streamlining the process and improving first-week retention.

● Handled payroll for 120+ employees bi-weekly with 100% accuracy and on-time delivery.

● Acted as the primary contact for employee relations, resolving 95% of issues without escalation.

● Conducted quarterly engagement surveys and supported initiatives that boosted satisfaction by 20% within two quarters.

● Developed a simple coaching and counseling system that reduced disciplinary issues by 30%.

● Maintained audit-ready HR documentation with zero compliance issues during tenure.

● Supported recruitment and staffing across departments, helping reduce time-to-fill for key roles by 20%.

● Coordinated safety and compliance training, contributing to a successful OSHA audit and stronger workplace safety culture.

● Managed benefits enrollment and HRIS systems (ADP), ensuring accurate employee records and seamless onboarding.

● Played a key HR role in the successful transition and integration of a new property in the DMV area. Marriott at Washington Dulles Airport MAY 2022- OCT 2024 HR Manager:

● Proficiently managed intricate employee relations, delivering timely resolutions via counseling, coaching, and meticulous compliance-focused investigations.

● Transformed international staff onboarding, enhancing efficiency through customized orientation programs.

● Elevated the property to the top 10 hotels in leadership within the first year as HR Manager.

● Achieved 100% compliance with required training, surpassing deadlines by two months.

● Collaborated with the HR Director to prepare complaint reports and offered recommendations for disciplinary actions, contributing to effective resolution of performance issues.

● Established standard operating procedures ensuring a code of conduct and ethics, fostering a professional environment. Recognized with appreciation for Associates of the Month. Marriott at Washington Dulles Airport JULY- DEC

HR Generalist:

● Orchestrated recruitment processes for 30+ new associates, ensuring compliance with legal documentation.

● Expanded community partnerships, conducted workshops, and hired 10 refugees, fostering diversity and inclusion.

● Established and optimized HR systems, resulting in a 30% increase in associate performance.

● Assisted HR Director in handling associate complaints, leading to effective problem resolution. International Rescue Committee (IRC), Washington DC FEB 2022 – MAY 2022 Development Coordinator

● Established professional relation and signed partnership with 5 donors. Resulted in resettlement of 30 Ukrainian and Afghan families within the DMV area.

● Participated in an Art exhibition in DC on behalf of the IRC. Resulted in onboarding 30 individual donors and supported 10 refugee families in the resettlement process.

● Awarded excellence performance badge for exceeding weekly target and goals.

● Provided orientation sessions for the new employees who joined the community support department. State Department, U.S. Embassy, Kabul, Afghanistan MAR 2020 – NOV 2021 Information Resource Assistant-Public Affairs

● Supervised seven U.S. State Department Lincoln Learning Centers (LLCs) in the Eastern and Northern provinces

● Monitored centers' activities and program reports, advised LLC staff on needed improvements and advised Information Resource Center Specialists on trends and issues observed to enhance operations and reduce report lagging by 75%

● Led EducationUSA grant and facilitated more than 5 programs each week on IVLP, Fulbright, UWC, and more across the country, which resulted in 30% of application increase for exchange programs.

● Organized monthly virtual and in-person thematic information sessions with contemporary topics such as girls in education, youth empowerment, good governance, and environmental awareness and invited speakers to the program to raise awareness among the event's participants through program end surveys

● Developed and led strategic plans based on community needs and U.S. State Department guidelines and created an annual plan resulting in more than 90% implementation of thematic programs in LLCs

● Created a gender inclusion plan, strategies, and implementation road map that led to more female staff, a 40% increase in female participation in our programs, and more female employees hired in sites located in the southern provinces compared to previous years

● Initiated an employee reward program through staff nomination of five employees to the International Visitor Leadership Program and Fulbright scholarship program based on their records of excellence resulting in better recruitment and retention of competent employees

Lincoln Learning Center, Kabul, Afghanistan MAY 2019 – FEB 2020 Lincoln Learning Centers (LLCs) are U.S. State Department-funded projects in 25 provinces of Afghanistan for Afghans. Program Officer

● Managed and supervised 12 Lincoln Learning Centers (LLC) across the country. Monitored program implementation phases and ensured compliance with the program development objectives.

● Developed strategic plans, policies and standard operating procedures. Expanded donor relation and provided weekly reports to the State Department on the accomplishment of the LLC deliverables.

● Ensured program milestones and targets are achieved within the set time frames. Accomplished 100 % of the program deliverables at the closure of the project.

● Managed and supervised the development of LLC operations and improved the library collections by delivering 500+ new books. Resulted in an increased number of visitors by 70 % from the LLC library in the provinces.

● 4- Designed volunteer and incentivization programs that yielded 447 new volunteers

● Coordinated SAT and TOEFL tests for more than 300 Afghan candidates that include pre-exam coordination with Educational Testing Services, exam venue preparation, and post-exam documentation.

● Developed a biography database for 800 LLC volunteers for better identification, coordination, and outreach. Kabul Educational and Advising Center APRIL 2017 – APRIL 2019 EducationUSA Advisor

● Developed information packets on 30+ professional fields on the U.S. higher education institutions to aid Afghan students in their initial orientation of possible professional career selections.

● Advised and provided support to students in the selection of scholarships, colleges, and major study disciplines to ease their college search effort to choose the best college for them

● Conducted virtual sessions through Facebook Live and helped over 500 Fulbright and IVLP applicants to submit their applications on time during the pandemic.

● Submitted 5 successful fully funded program reports to the State Department and helped 20 more Fulbright applicants for graduate studies.

● Obtained the TOEFL, SAT, and ACTs test taker certification which ensured a 40 % increase in the test date and 10% of more applicants to the Fulbright program and 50% for undergraduate applications.

● Educated 3000 university students through outreach and leading more than 5 Facebook live sessions for Fulbright and IVLP.

● Trained applicants in building strong applications and prepared students for different U.S. government-sponsored exchange programs like the International Visitors Leadership Program, the Afghan Junior Faculty Development Program, and Fulbright to the United States.

● Managed communications and responses to 500+ general educational inquiries (graduate, undergraduates, United World Colleges, application checks, mock interviews) received from students or other organizations Lincoln Learning Center, Deputy Coordinator APRIL 2015 – APRIL 2017

● Planned and executed program activities that included hosting speakers, discussion groups, cultural events

● Managed classes in English, computer training and other topics of interest to the local population

● Developed, compiled, and coordinated yearly activity calendar and planned different programs for women, children, society groups and workers.

● Introduced female only extracurricular activities for better attraction to LLC events and received the highest award for “female only program” from the U.S. Embassy

● Arranged ten educational programs for socially underprivileged groups (i.e., students with disabilities, orphans, homeless youth, and children – young girls)

● Coordinated the semiannual winter clothes donation ceremonies in collaboration with the American Councils Alumni to help more than 200 families each year.

Education/Trainings

● Bachelor of Law and Political Science, 2020 Kardan University, Kabul, Afghanistan

● Awarded Best Student for 40 students under 40.

● Participated HR Professional Conference for US and Canada

● Certified Payroll Administrator

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