Program Manager. AI & Cloud Solutions Manager, Business Engineer

ANTHONY KEMP, MS, MBA

The Woodlands, TX ***** • 678-***-**** • ********@*****.***

CONTINUOUS IMPROVEMENT & TECHNOLOGY SOLUTIONS MANAGEMENT Technical Program Manager • AI & Cloud Solutions Manager • Principal Program Manager • Improvement Manager Exceptional record of achievement in the management and execution of continuous improvement, technical solution, and technology optimization programs and projects, with special expertise in the areas of artificial intelligence (AI) and cloud technologies. Consistent history of improving quality, performance, and profitability while simultaneously controlling costs and maximizing efficiency. Excel at building and leading top-performing teams, formulating innovative strategies, eliminating issues, and delivering enterprise solutions to meet changing business needs. Previous experience in financial, operations, manufacturing, and quality assurance areas. Proven ability to boost quality and customer satisfaction. Key Strengths:

Process Improvement Project Management Business Analysis Software Development

Product Management Quality Assurance System Analysis Six Sigma Methodologies

Program Management Strategic Planning System Design Regulatory Compliance

Change Management Problem Solving Product Rollout KPIs, Metrics, Controls PROFESSIONAL EXPERIENCE

HEWLETT PACKARD, Houston, TX 2024 – 03/2025

Principal Quality Engineer & Product Manager

Planned and led global quality initiatives for AI toolsets and AI-powered commercial laptops, supporting 6 laptop product lines and 3 pre-sale loaded applications for this global technology firm. Ensured the seamless integration of machine learning (ML) capabilities. Partnered with R&D and business teams to identify and resolve system and hardware issues, optimize performance, and facilitate user adoption. Drove quality innovation.

• Reduced repeat failures and system BIOS quality issues, and improved overall product stability, by leading the identification and resolution of defects.

• Saved hundreds of man-hours per year and reduced manual testing efforts 40% while enhancing scalability by implementing advanced AI-based hardware testing tools to automate quality assurance (QA) processes.

• Lowered field failure rates 10% and improved AI hardware reliability data by designing and implementing quality projects and introducing modern predictive analytics. MICROSOFT, Reno, NV 2019 – 2024

Technical Solutions Manager (2022-2024)

Promoted to partner with Microsoft Business Operations teams and engineers on the design and delivery of technical solutions to resolve internal and external customer issues. Worked closely with global vendors and business departments on quality control (QC) and continuous improvement projects. Identified issues and translated requirements into technical solutions. Created product and solution roadmaps and strategies. Guided change management efforts and facilitated the adoption of solutions at the global level. Supervised teams as large as 20 engineers.

• Reduced software license deal processing time from 29 to 18 days by managing the implementation of Adobe-based digital signature capability, which allowed customers to electronically sign licensing contracts.

• Streamlined bulk content upload time from 3.5 hours to 0.5 hours monthly by reengineering the global content management system to automate several workflows. This also reduced the user interface process from 6 minutes to 30 seconds, saving 135 work days per year and enabled the onboard of 10 new products.

• Directed the rollout of AI Copilot for 4,000 internal users (software license payment processors) worldwide prior to public release. Developed and trained the AI model. Oversaw QA and user acceptance testing (UAT). Refined the ML model, collaborated with development teams on bug fixes, and created training demos and documents.

• Increased workflow efficiency 20% and reduced manual data entry errors 15% by optimizing vendor workflows and designing intellectual property (IP) business rules for the Dynamics 365 Business Rules Engine.

• Lowered risk levels by assessing 3rd-party vendor-related risk and implementing strict vendor selection criteria, conducting regular audits, and ensuring regulatory and legal compliance. Business Program Manager (2019-2022)

Developed and improved program within the Business Operations department. Led quality improvement initiatives to enhance the value of programs. Monitored end-to-end software deployments/launches. Designed a quality and performance metrics scorecard to highlight risks. (continued) ANTHONY KEMP PAGE 2

(Business Program Manager, Microsoft, continued)

• Reduced issues 67% by developing an automated software quality control workflow on a cloud platform that allowed product owners, partners, and vendors to assess business requirement prior to product deployment.

• Increased new program license revenue 27%-53% from 2020 to 2022 by designing and implementing a new program license model that allowed small businesses to purchase licenses at a lower cost based on company size. WESTROCK, Atlanta, GA 2018 – 2019

Business Optimization Analyst

Provided data analytics support for business users and manufacturing facilities at a $14B global company. Facilitated enhancements to business intelligence (BI) applications and new reports. Collaborated with IT groups and end users to develop common standards and methods for data analytics applications. Partnered with technical development team on QA testing and evaluated software performance throughout the software development life cycle (SDLC). Led end-to-end system performance and capability testing. Monitored SDLCs and conducted testing for multiple projects simultaneously. Consistently met or exceeded all metrics for quality, performance, and on-time delivery.

• Played a key role in the successful design, testing, and release of the Protime manufacturing analytics tool that was implemented in all North American facilities to enhance decision-making capabilities.

• Facilitated the avoidance of millions of dollars in potential fines by spearheading meetings with technical support groups to ensure service-level agreement (SLA) metrics were met for customer contracts.

• Increased efficiency by creating 12 process flows and obtaining deployment approval from stakeholders. GEMALTO, Atlanta, GA 2015 – 2017

Process Engineer (2016-2017)

Promoted to oversee Quality System maintenance for this international security products and services company supporting the financial sector. Analyzed data and developed recommendations for improvements and issue resolution. Ensured compliance with industry quality requirements, including ISO9001. Hired and supervised a staff of 20. Trained internal stakeholders on governance procedures. Prioritized product manufacture and completion through the full value stream. Worked with cross-functional partners to identify performance gaps, prioritize projects, and develop process improvements.

• Reduced customer complaints 30% by creating the first standard dashboards for several key business trends.

• Enhanced productivity and quality by creating 20 standard operating procedures (SOPs) and documenting life cycle process flows and business requirements for internal and external auditing.

• Saved $50,000 by planning and managing a major cost-saving process improvement initiative.

• Formulated and guided 10 critical process excellence initiatives to eliminate performance gaps.

• Developed process improvements that ensured all quality and supply chain goals were met. Quality Control Engineer (2015-2016)

Performed QC reviews, data analysis, and data modeling for financial services clients. Coordinated 3 test professionals at separate locations. Communicated extensively with clients, such as AT&T, Verizon, Bank of America, Capital One, FleetCor, Citibank, US Bank, and others regarding issues and resolutions.

• Improved analysis reporting time from 5 days to 2 by creating templates to streamline workflow.

• Reduced customer complaints 45% by exceeding test quotas and providing effective solutions.

• Tested 5% of all cards produced as the sole QC Engineer at the company’s largest manufacturing facility. EDUCATION

MBA in Business Administration, Terry College of Business, University of Georgia, Athens, GA MS in Industrial Engineering & Technology, Southern Polytechnic State University, Marietta, GA BA in Political Science, Ripon College, Ripon, WI

ADDITIONAL INFORMATION

Technical Skills: MS Office, JIRA, MS Azure, MS Dynamics 365, Power BI, MS Azure Machine Learning, Power Apps, SAP, R, SQL, JMP, Mini Tab, Azure SQL, Tableau, CRM tools, software quality testing, thermal & stress testing, AI chipset performance validation, display quality testing, regression analysis, statistical process controls, statistical linear regression analysis, total quality, quality cost evaluation, supplier evaluation, data simulation, data modeling, root cause analysis Affiliations: American Society of Quality (ASQ)

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