Assistant Manager Customer Relations

WB WILLIAM BROWN

Atlanta, GA ***** 678-***-****

*************@*****.***

PROFESSIONAL

SUMMARY

Accomplished Assistant Manager at Budget Car Rental, adept in operations management and customer relations, significantly improved customer satisfaction. Expert in staff training and development, spearheaded inter-unit collaborations at HALAL WAY GA, enhancing unit performance. Proven track record in boosting sales and profitability at GENCO CORP., leveraging cost control and team motivation skills for long-term success. SKILLS Money Handling Customer Relations

Team motivation Product and service knowledge

Staff Training and Development Staff Supervision

Employee Scheduling Operations Management

Recruiting and interviewing Employee Performance Evaluations Cost Control Task Delegation

WORK HISTORY ASSISTANT MANAGER 02/2023 to CURRENT

Budget Car Rental College Park, GA

Supervise day-to-day operations to meet performance, quality and service expectations.

Improved customer satisfaction by addressing and resolving complaints promptly.

Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences. Develop strong working relationships with staff, fostering a positive work environment.

Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

MULTI-UNIT GENERAL MANAGER 08/2016 to 12/2022

HALAL WAY GA (HALAL GUYS) Atlanta, GA

Ensured consistent implementation of company policies and procedures through regular communication with all unit managers. Facilitated inter-unit collaboration on projects that required joint resources or expertise sharing between locations within the organization. Increased overall unit performance by implementing effective management strategies and streamlining operations.

Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location. GENERAL MANAGER 04/2012 to 06/2016

GENCO CORP. ( FIVE GUYS ) Wayne, NJ

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Developed and implemented strategies to increase sales and profitability. Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

EDUCATION High School Diploma 06/1987

Lincoln High School, Jersey City, NJ

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