Office Administrator Customer Service

Julie Le

Surrey, BC

*********@*****.*** +1-778-***-****

Work Experience

Receptionist

Van Gogh Designs Furniture Ltd. – Surrey, BC

November 2023 – Present

• Perform general administrative tasks such as answering phone calls, responding to emails, and managing correspondence.

• Maintain office supplies and equipment, ensuring they are well-stocked and in working order.

• Greet visitors and direct them to the appropriate person or department.

• Assist with scheduling appointments and managing the company calendar.

• Handle incoming and outgoing mail, sorting, distributing, and filing.

• Attend meetings to learn about upcoming sales events and product knowledge.

• Assist other departments with various tasks when needed. Office Administrator

Champagne Nail Lounge – New Westminster, BC

Spring 2020 – Spring 2022

• Answered phone calls, responded to emails, and managed client correspondence.

• Maintained office supplies, scheduled appointments, and managed the calendar.

• Processed incoming and outgoing mail.

• Handled basic bookkeeping tasks including invoicing, data entry, and account reconciliation.

• Supported payroll processing and assisted with budgeting and financial reporting. E-Commerce Associate

Anax Marketing – Surrey, BC

Spring 2022 – Spring 2023

• Managed emails and orders using Microsoft Navision (NAV).

• Prepared and shipped packages through various shipping companies.

• Handled returns, inventory management, and customer support via email.

• Collaborated with internal teams via Microsoft Teams. Sales Associate

The Vapory – Surrey, BC

Summer 2018 – Summer 2020

• Opened and closed the store, handled cash register duties, and reconciled sales.

• Delivered high-level customer service and product support.

• Maintained a clean and organized sales floor.

• Pack and shipped E-commerce orders.

Shipper/Receiver

DAVIDsTEA – Montréal, QC

Winter 2015 – Winter 2018

• Pulled orders for shipment, received deliveries, and managed inventory.

• Responded to customer inquiries and prepared quotations and sales orders.

• Assisted with shipping, receiving, and weekly workflow meetings. Shipper/Receiver

Harry Rosen – Montréal, QC

Summer 2014 – Summer 2015

• Prepared shipments and managed receiving processes.

• Responded to customer requests, prepared quotations, and handled minor sales support.

• Assisted in shipping, receiving, and occasional administrative tasks. Education

High School Diploma

JFK High School – 2009

Skills

• Cash Handling (5 years)

• E-commerce (3 years)

• Warehouse Operations (4 years)

• Cashiering (5 years)

• Inventory Control (6 years)

• Reception & Front Desk Support (4 years)

• Shipping & Receiving (4 years)

• Staffing, Planning, and People Management (2 years)

• Customer Service (10+ years)

• Microsoft Office Applications (8 years)

• Food Service (4 years)

Certifications

• Serving It Right

• FoodSafe

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